Dino Gemgnani | Page 9

Fat & Happy So in the market for a new pick-up, and purchased my last American truck back in 2000 from Malouf and since Malouf contributes to some of our local or So in the market for a new pick-up, and purchased my last American truck back in 2000 from Malouf and since Malouf contributes to some of our local organizations in town they were first on my list. During my first visit I test drove a new f150 and explained I was awaiting details to be released on the new Nissan Titan and would be wrapping up my decision in November, I was also very pleased to find Don & Dino and passed on my regards. Ok, now it's November, I stopped in and headed over to see Don & Dino since to my surprise no one ever reached out to me and Don greeted me with a comment like well we thought you were buying a Nissan and I explained its a flop so he looked at my trade and I could see that he was very busy so I suggested he contact me during the week, and went on to inform Don & Dino we have a good friend who is part owner of a Ford dealership in the Harrisburg area and was sharing with them that their allocation with Ford can get them better priority immediately Dino started laughing at me, and Don tells me that if I purchase outside of the State Malouf will not service us. So a few days go buy and no return or follow up call again. I emailed Brain a salesman I meet outside who took another two days to get back and just responded with buy the truck at American Ford or Pa. honestly that was fine, since in the end I ordered the truck locally. Ironically I met friendly sales manager from American Ford flying back on a recent flight and ended up paying more to buy it locally. And in the end, I am disappointed that as a local resident and repeat customer it means nothing to the mgmt team at Malouf. I am sucker, for a handshake cup of coffee.....make me feel like a king and my wallet opens up! Since my experience I've learned of three more local friends including local police officers who have had identical experiences recently at Malouf. I have also learned Ford does offer certain priorities dates to dealers with status priority 10 orders which can be moved to priorty 1 in their order banks especially franchises with trucks held in Dearbon for missing parts reasons, which is currently around 28.000 F150's being held to go back through the assembly line due to missing back ordered parts. Ford also informed me that no dealer can refuse your service due to where you purchased the vehicle. Since American Ford provides loaners we will happily return to them for all our future service needs. As Don mention Malouf customers come first, so clearly I would always be last in for service, if not refused. My review is surely an isloated one, as my previous purchasing experience was positive. Being in sales I know dealing with customers day in and day out is daunting, but following up and going out of your way for local customers is crucial to yours success, unless of course you're fat & happy, and then it's time to give back or pay it toward or move on. More

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The BEST, most HONEST dealer I have ever used Okay, so I 'm over sixty and just bought the eighth new car I've ever bought, (A Ford Escape ES). I was honestly so very pleased by the service and in Okay, so I 'm over sixty and just bought the eighth new car I've ever bought, (A Ford Escape ES). I was honestly so very pleased by the service and integrity of the guys at Malouf Ford in North Brunswick. There was Dino Sr. and Billy (the Salesman) and Sam (the finance guy) and Dino Jr. All gave me not only great customer service and encouraged me to call any time or stop by if I ever needed further help, but treated me with such respect that I am DEFINITELY going to bring my daughter there to buy her next car. Previously, I was given BAD service by a dealer on Route 22 in Plainfield, but the guys at Malouf in North Brunswick were incredible. The loan rates they offered were great too. The only hard part was selecting from the many vehicles they have on the lot. FOR YOUR NEXT CAR, GO TO MALOUF FORD. More

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a pleasure to deal with I walked in around 3 - not knowing they close at 5PM - I drove out with my new Lincoln -- Brian was awesome / Dino easy to work with - they gave I walked in around 3 - not knowing they close at 5PM - I drove out with my new Lincoln -- Brian was awesome / Dino easy to work with - they gave me a very fair price on my trade-in. I test drove the car I was interested in - easy - no pressure - and drove out with my new car. I had some questions on Monday (since it was after 5 when we left); no problem I could either come back with my questions. I read the book - called Brian with my questions - and had them answered. I love my new car. More

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On my 6th leased car from Malouf!! I just leased my 6th car from Malouf. . Dino JR is truly amazing. When I pull away in my new car I always feel comfortable with my choice. The tra I just leased my 6th car from Malouf. . Dino JR is truly amazing. When I pull away in my new car I always feel comfortable with my choice. The transition from car to car is always a pleasure there. I wouldn't go anywhere else!! More

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Excellent Experience!!!!! I cant begin to thank this dealership for the way they handled my new tuck buying experience. Due to the excellent choice in ordering they had exactly I cant begin to thank this dealership for the way they handled my new tuck buying experience. Due to the excellent choice in ordering they had exactly what I wanted in stock. My new 2015 Lincoln MKC is awesome! A special thanks for having Don Brown running with my transaction was second to none. My salesman Bill Forsythe knew the product inside and out! I wouldn't buy another ford or Lincoln from anyone else. The staff including Dino.Dino Jr and service manager Gerry are also the best in representing Mr Malouf. I cant thank them enough. Gerry has a service department full of talent including John Sawyer a true master at troubleshooting vehicles. His skills are the best I have seen and Im a technical tradesman! Scott,Sal ,Marie and Joe are a great asset to the service department as well. Thank you Mr Malouf!!! More

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awesome!!!! Wonderful experience. Our salesman was Billy Forsyth. For the first time ever Malouf made the car buying process what it's supposed to be. Fun. I'm pr Wonderful experience. Our salesman was Billy Forsyth. For the first time ever Malouf made the car buying process what it's supposed to be. Fun. I'm pretty sure the sales manager's name was Dino, and oh my god was he a pleasure. Would definitely buy from them again!!! More

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Great sales service This is the first place i have ever had outstanding service when purchasing a car. The sales men Henry Rudnicki and the General Manager Dino Gemgnani This is the first place i have ever had outstanding service when purchasing a car. The sales men Henry Rudnicki and the General Manager Dino Gemgnani were just great. They are a credit to the auto industry. Honest, and Integrity. Thank you will be in when i need service. More

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New Car Purchase Brian Major did a wonderful job with my new car purchase experience. He was polite, informative and took a sincere interest in making my purchase a s Brian Major did a wonderful job with my new car purchase experience. He was polite, informative and took a sincere interest in making my purchase a smooth transaction. The entire Malouf team was courtesy, professional and a pleasure to work with. More

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Dino GEMGNAMI JR.and Dino GEMGNAMI are the best sales people thry go the extra mile for you the customer . Maulof is the number 1 dealership we send people to them because we know they will get the best people thry go the extra mile for you the customer . Maulof is the number 1 dealership we send people to them because we know they will get the best service. Thank you Maria and Sam Semchenko More

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Dino made what could have been a painful experience easy and actually fun. We needed two cars after hurricane Sandy and Dino was a great help. Efficient, friendly, elpful, overall great experience! and actually fun. We needed two cars after hurricane Sandy and Dino was a great help. Efficient, friendly, elpful, overall great experience! More

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