Dmytro Tereshchuk

I want to leave my honest review about the terrible work of the Kia office in Hollywood. About incompetent employees and managers who lie at the very beginning about the terms of the deal so that they can t of the Kia office in Hollywood. About incompetent employees and managers who lie at the very beginning about the terms of the deal so that they can take the car here and now, and what the financial managers do after signing the contract is just awful! When registering a new car in this office, we were told that Kia would buy out the last months of the lease for our previous car from another dealership. And they said that they would give us a check right away. After signing the contract, they told us to wait for the check in the mail, after 2 weeks we still had not received the check. I started calling and found out where the check was, they told me that the check was supposedly sent to the dealership of our previous car. I asked to give me a copy of the sent check. They could not give me this copy for 1.5 weeks, they said "tomorrow". I personally came to the Kia dealership to the financial manager Mikl, with whom we signed the documents. He said that the accounting department is closed, I will send it to you "tomorrow". I have not received anything either tomorrow or the day after. And this financial manager Mikl treated us this way, because when signing the contract we did not buy any additional services for the car from him. He really insisted on buying them, you could say that he forced us to do it, this persuasion lasted more than 10 minutes, but in the end he did not succeed. After our refusal, Mikl's facial expression changed from a smile to discontent. Today I came to the office to the chief financial officer, he called Mikl and told me to print out a copy of the check, I personally heard this. So he had this copy before. Mikl quickly, in a few minutes brought me a copy of the check and the accounting department did not even need it, as I was told 2 days ago, when I personally came to the office and asked to give me a copy of the check, which, as I thought, he had! Before entering the office of the chief financial officer, I went to Mikl's office and he did not print anything for me! I understand that this is rudeness and revenge on his part for not earning bonuses on us! We are very sorry that we contacted this dealership, it was the worst experience of communication compared to other dealerships! No care for the client, no interest in the client, only one interest - How to get more money from the client here and now. Rude behavior of the financial manager Mikl and not only him, unfortunately! I would like to recommend the administration of the Kia Hollywood office to conduct training on customer service rules and improve the skills of their employees! On the day of registration of the car, the employees say - "I will call you in a week, come, we will fill up the car, wash it and help with the Kia application", but in the end, when the deal was completed, even after 3 weeks they did not offer me what they initially offered themselves. Even when I was in the office, regarding a copy of the check, they suddenly forgot about the services they offered. After all, the money has already been earned - the goal has been accomplished! And no one is considering me as a client for the long term. This all shows the level of the office, customer focus, professionalism of employees and managers and unfortunately this is all at a very, very low level!!!! Kiya Hollywood this is the worst experience of all before! I think that employees like financial manager Mikl (sitting at the bottom on the right, the last door by the wall) should not work in companies that want to have a good reputation!! More

by maxinteco Verified Customer Verified Customer

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