Javier Masson
Javier Masson at Hollywood Kia

Javier Masson

Sales Representative

Hollywood Kia

6011 Pembroke Rd Lot B
Hollywood, FL 33023

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4.8
16 Reviews

Languages Spoken

Spanish Spanish

4.8

16 Reviews

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16 Reviews of Javier Masson

June 01, 2026

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Employee Rating

7 hours is a bit ridiculous also there were only one key I Wasent told that before also there was no owners manual in glove box.. Could have sped up the process I know we had to wait some time for my daugh More

by captainrags
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brian

Jun 04, 2026

Hollywood Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 29, 2026

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Employee Rating

I went for a recall that came out well. Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me More

by PGARFIELD1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2026

Hollywood Kia responded

Thank you for trusting us with your Kia K5 recall. We’re pleased the inspection and fluid top-ups went quickly and that you felt well informed throughout. We hope to assist you again soon.

March 13, 2026

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Employee Rating

Awesome thankful helpful patience cooperative nice friendly people clean environment respectful honest and compassionate people More

by mayisiacampbell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Naomis Perez , Luis Lafora, Naomis

Mar 13, 2026

Hollywood Kia responded

Thank you for highlighting our team’s patience, respect, and friendly service. We’re glad the clean environment and our compassionate approach made your used Kia Sorento purchase comfortable. Javier, Eliannis, and Luis appreciate your trust and wish you many great drives ahead.

February 01, 2026

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Amazing assistance and knowledge throughout the process. I truly appreciate the service—and I love my new car. More

by wemadeit305
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 01, 2026

Hollywood Kia responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Hollywood Kia!

January 25, 2026

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Employee Rating

Javier Masson was at the door and he took care of us outstanding service he was amazing then we went to the financial manager did a great job It was an amazing experience Thank you very much More

by RENEEADATTO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 25, 2026

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 17, 2025

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Employee Rating

Very professional and pleasant costumer service. All of my needs were met. I highly recommend Hollywood Kia! More

by shontel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 17, 2025

Hollywood Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

December 15, 2025

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Javier and Marcial did an excellent job, thank you for your service. Professional and respectful, I recommend 100% More

by FIGUEROARAUDEL33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcial did a excellent job 👏

Dec 15, 2025

Hollywood Kia responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Hollywood Kia!

November 26, 2025

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Employee Rating

Everyone, especially salesman Javi, was extremely nice, pleasant, eager to help, etc. Betsy was knowledgeable, helpful, and on top of things. Good experience More

by REISSTOBI
Recommend Dealer
Yes

Other Employees Tagged: Betsyb8n Service

Nov 26, 2025

Hollywood Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 04, 2025

Dealership Rating
Employee Rating

Every body in the dealership are very polite and try the best to do a great deal for you, I’m really recommend you do your lease here More

by EDUAJ.ABREU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2025

Hollywood Kia responded

Thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 14, 2025

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Employee Rating

Staff helpful and professional. At present I am satisfied with my purchase. I will recommend to friends n family. More

by MAMAFLO143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 14, 2025

Hollywood Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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