7 hours is a bit ridiculous also there were only one key
I Wasent told that before also there was no owners manual in glove box..
Could have sped up the process I know we had to wait some time for my daugh
I Wasent told that before also there was no owners manual in glove box..
Could have sped up the process I know we had to wait some time for my daughter to join me but still the same 7 hours.
The sales man was pleasant didn’t get any great detailed information from him on the cars available.
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by captainrags
Verified Customer
Verified Customer
Other Employees Tagged:
Brian
Jun 04, 2026 -
Hollywood Kia responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I went for a recall that came out well.
Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me
Once there, they inspected my vehicle and filled all fluids that were low. Overall service was quick, accommodating, and the CS Rep that assisted me kept me informed. It was a good experience.
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by PGARFIELD1954
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Hollywood Kia responded
Thank you for trusting us with your Kia K5 recall. We’re pleased the inspection and fluid top-ups went quickly and that you felt well informed throughout. We hope to assist you again soon.
Awesome thankful helpful patience cooperative nice
friendly people clean environment respectful honest and compassionate people
friendly people clean environment respectful honest and compassionate people
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by mayisiacampbell
Verified Customer
Verified Customer
Mar 13, 2026 -
Hollywood Kia responded
Thank you for highlighting our team’s patience, respect, and friendly service. We’re glad the clean environment and our compassionate approach made your used Kia Sorento purchase comfortable. Javier, Eliannis, and Luis appreciate your trust and wish you many great drives ahead.
Amazing assistance and knowledge throughout the process.
I truly appreciate the service—and I love my new car.
I truly appreciate the service—and I love my new car.
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by wemadeit305
Verified Customer
Verified Customer
Feb 01, 2026 -
Hollywood Kia responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Hollywood Kia!
Javier Masson was at the door and he took care of us
outstanding service he was amazing then we went to the financial manager did a great job
It was an amazing experience
Thank you very much
outstanding service he was amazing then we went to the financial manager did a great job
It was an amazing experience
Thank you very much
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by RENEEADATTO
Verified Customer
Verified Customer
Jan 25, 2026 -
Hollywood Kia responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Very professional and pleasant costumer service.
All of my needs were met. I highly recommend Hollywood Kia!
All of my needs were met. I highly recommend Hollywood Kia!
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by shontel
Verified Customer
Verified Customer
Dec 17, 2025 -
Hollywood Kia responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Javier and Marcial did an excellent job, thank you for
your service. Professional and respectful, I recommend 100%
your service. Professional and respectful, I recommend 100%
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by FIGUEROARAUDEL33
Verified Customer
Verified Customer
Other Employees Tagged:
Marcial did a excellent job 👏
Dec 15, 2025 -
Hollywood Kia responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Hollywood Kia!
Everyone, especially salesman Javi, was extremely nice,
pleasant, eager to help, etc. Betsy was knowledgeable, helpful, and on top of things.
Good experience
pleasant, eager to help, etc. Betsy was knowledgeable, helpful, and on top of things.
Good experience
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by REISSTOBI
Verified Customer
Verified Customer
Other Employees Tagged:
Betsyb8n Service
Nov 26, 2025 -
Hollywood Kia responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Every body in the dealership are very polite and try the
best to do a great deal for you, I’m really recommend you do your lease here
best to do a great deal for you, I’m really recommend you do your lease here
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by EDUAJ.ABREU
Verified Customer
Verified Customer
Nov 04, 2025 -
Hollywood Kia responded
Thank you for choosing Hollywood Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Staff helpful and professional.
At present I am satisfied with my purchase. I will recommend to friends n family.
At present I am satisfied with my purchase. I will recommend to friends n family.
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by MAMAFLO143
Verified Customer
Verified Customer
Aug 14, 2025 -
Hollywood Kia responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.