Dominic Hernandez

Dishonest sales practices and awful service — Avoid this dealership ​ I purchased a vehicle from Honda of Fort Worth on June 13th, and the experience has been a complete nightmare. ​Literally 20 minutes dealership ​ I purchased a vehicle from Honda of Fort Worth on June 13th, and the experience has been a complete nightmare. ​Literally 20 minutes after driving off the lot, major problems surfaced: loud windshield hissing at speeds over 60 MPH, three warning codes popping up on the dashboard, and severe grinding noises whenever turning the steering wheel. When I called the sales team immediately, they brushed it off and told me to just charge the battery and clean the sensors. That did nothing. ​I had to take the vehicle to a Toyota dealership and a certified collision center out of my own pocket, where they discovered pre-existing structural and mechanical issues, as well as a severe water leak into the trunk and bumper after rain. ​The customer service from Used Car Sales Manager Dominick Hernandez was atrocious. I contacted him on June 20th to explain these pre-existing defects. He said he would talk to his service manager and get back to me. Instead, he completely ducked my calls for an entire week while I called 3 times a day and left constant messages with his sales team. ​When I finally managed to reach Dominick a week later, he instructed me to get repair estimates from Safelite and a local Toyota Certified Collision Center. I did exactly what he asked and sent over the estimates. Dominick's response? He hid behind the "AS IS" clause and told me the dealership wouldn’t take any responsibility for these pre-existing defects. ​"As-Is" does not give a dealership permission to hide severe, active warning codes and pre-existing damage that show up 20 minutes after a customer drives off the lot. Dominick Hernandez showed zero accountability, terrible communication, and complete disrespect for my time and money. ​Save yourself the head-ache, frustration, and money—do NOT buy a vehicle from Honda of Fort Worth, and stay far away from Dominick Hernandez. More

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Honestly this wasn’t a great experience. The only reason I followed through with buying a vehicle from here was because the exact vehicle I wanted was in transit to this dealer and I put a n The only reason I followed through with buying a vehicle from here was because the exact vehicle I wanted was in transit to this dealer and I put a nonrefundable deposit down on it. The finance guy came off as extremely sleazy and became visibly upset when I refused to buy an extended warranty, no one could explain the fees, and they insisted that my DV plates would cost X amount when the dmv website explicitly states a much lower amounts. Throughout the entire time, not one single manager came to talk to us when concerns were brought up and it just seemed like amateur hour there More

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Recently purchased a used car with Jennifer, she and the entire team at Honda were so attentive, professional and kind! Purchasing a car isn’t always the greatest thing to do, but they made it so easy and t entire team at Honda were so attentive, professional and kind! Purchasing a car isn’t always the greatest thing to do, but they made it so easy and took great care of me in the process!!! 10/10 recommend!!!! Go see Jennifer!!! More

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Awesome experience! It was amazing experience, Richard was very helpful and professional. Above and beyond service. When he knew I just moved to FW he wrote down a list o It was amazing experience, Richard was very helpful and professional. Above and beyond service. When he knew I just moved to FW he wrote down a list of good restaurants and places to visit. I will definitely recommend Honda Fort Worth to my coworkers and friends. More

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Better than Most Dustin Twigg was one of the best new car salesman I have met. Not pushy but confident in his work. Knew the products and if he didn’t know, he would Dustin Twigg was one of the best new car salesman I have met. Not pushy but confident in his work. Knew the products and if he didn’t know, he would go for the information. Definitely recommend him and the dealership. More

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Leased with the terms we wanted We were pleased with the service we received. Nick and Dominic were super easy to work with. We leased this vehicle as a third vehicle. We were pleased with the service we received. Nick and Dominic were super easy to work with. We leased this vehicle as a third vehicle. More

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Honda of Fort Worth Just bought a new Odyssey. The personnel that we met and dealt with were all friendly and helpful especially Nick Aljayyousi who went above and beyond Just bought a new Odyssey. The personnel that we met and dealt with were all friendly and helpful especially Nick Aljayyousi who went above and beyond to earn our business. THANKS! More

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Honda Accord Ralph was great in helping us pick a car. He showed us many options until we found the right car suited for us. The team was very reasonable and helpf Ralph was great in helping us pick a car. He showed us many options until we found the right car suited for us. The team was very reasonable and helpful with the whole process. Highly recommend giving them a visit. More

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Very pleasant, easy, and stress-free This is my favorite Honda dealership, everyone here is always so helpful and nice. I’ve gone into other Honda dealerships to buy a car, and have walke This is my favorite Honda dealership, everyone here is always so helpful and nice. I’ve gone into other Honda dealerships to buy a car, and have walked out of them. My family has bought cars from here too. My sales lady was Kelly. She was amazingly helpful, and when I wasn’t able to get the exact car I wanted, she helped me find something I wanted more than the other one, and they were nice enough to help me get all the discounts I could on it too. Dominic also helped me, and he gave me a great deal on the amazing warranties that Honda offers. He was also super helpful, and the same person my family has dealt with before. They are all very respectful and understanding, and they called the next day to make sure the car was going great. I would definitely keep coming here. More

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Excellent Service Our mother bought CR-V in 2014 and she came back to buy 2019 CR-V. Edon helped us find the right vehicle. He even asked his boss to give us a great d Our mother bought CR-V in 2014 and she came back to buy 2019 CR-V. Edon helped us find the right vehicle. He even asked his boss to give us a great discount. He thoroughly explained how to operated the new CR-V. Edon is an excellent seller. Job well done. More

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