Dominique Goodrow | Page 7

Service department should not be trusted We were traveling thorough Georgia on I-75 when our truck started to misfire and the check engine light came on. We took our vehicle and the diagnosis We were traveling thorough Georgia on I-75 when our truck started to misfire and the check engine light came on. We took our vehicle and the diagnosis was bad ignition coils. We paid close to $1200.00 to have the coils and plugs replaced. After picking up our vehicle we got about a mile or two away from the dealership when our vehicle started acting up again. The diagnosis this time was the rear catalytic converter was obstructed and both converters on the passenger would need to be replaced. Unfortunately the service department did not have parts on hand but the service advisor told us he could have a mechanic remove the obstruction in the catalytic converter to get us back on the road and we could have the replacement done when we got home. The service advisor reiterated several times that the vehicle would be safe to drive. Unfortunately that was not the case as that catalyst material they tried to remove made its way through the exhaust manifold and throughout the engine destroying our engine. Now dealer states they are not at fault and advised us against driving the vehicle. Very dishonest and I could not recommend this service department to anyone, ever. More

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"the worst customer and car service EVER I bought a used car from this dealership in March 2015. I loved the car I thought it was perfect! They had the oil changed 2 days right after I purcha I bought a used car from this dealership in March 2015. I loved the car I thought it was perfect! They had the oil changed 2 days right after I purchased the car (no charge). Everything was fine, I took it to get another oil change the following month and after the oil was changed I was told that everything was "just fine with the car" not even a week later the oil light started blinking on and off. A mechanic checks the oil and tells me there is too much oil in the car. So I took it back to Towncenter Nissan and someone tells me it just needs an oil change AGAIN. I was charged for another oil change, mind you I just had my oil changed not even 2 weeks in. So after that about a week or so later I take my car out of town and the engine light comes on and its hard to accelerate. I took it to a local Nissan dealer and they tell me my car was low on transmission fluid and missing a 1/2 qt. of oil, also told me my transmission has gone out. I had to tow my car back to GA. I took my car to Towncenter Nissan as soon as I got back told them the problem and they told me it would cost $2000 to fix, BUT I would only have to pay half of that and they would also cover the cost of having it towed. I only had the car for about 2 months, not even!!! Its been in the shop for exactly a month now. I have never received a call for an update or anything. I had to call multiple times and the customer service was HORRIBLE. I was told that I would receive calls back and no one ever called back. My car is finally done and I still don't have it. I get to the dealer to pick up my car and they don't even know were my keys are, also tells me that it is $2000 to get even after speaking with a sells men about the same matter for the past month!! they tell me they know nothing about the price adjustment and act like I'm just making all this information up. Then I was told that I have to return on Monday because they have to have a general manager adjust the price. Which should've been taken care of the whole month my car had been in the shop. Now watch Monday come and I won't receive a call or any update about my car. I've been given the run around and I think this is just very unfair. Everyone is VERY NASTY at this place, and there was no kind of empathy or customer service demonstrated! when I get my car back I WILL NEVER RETURN HERE FOR SERVICES AGAIN!!! More

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Best Service & a great experience! We bought our Nissan two years ago from Town Center Nissan, it was a great experience! We live in another county and have been getting our maintenance We bought our Nissan two years ago from Town Center Nissan, it was a great experience! We live in another county and have been getting our maintenance from a local company... until we needed a brake job. We brought our van to the dealership to get our tires and brakes fixed. We had a great experience, again! Dominique took great care of me, I had to go back to work and he set me up with a rental car for the day. The guys that worked in the area were very knowledgeable, courteous, and helpful. We will be bringing our van back for all of our maintenance needs from now on! More

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Poor customer service I brought my vehicle in for a heater repair on a Friday, was called to pick it up later that day $500 later. I pick the vehicle up and it is still not I brought my vehicle in for a heater repair on a Friday, was called to pick it up later that day $500 later. I pick the vehicle up and it is still not blowing heat, so I bring it back Saturday morning, and they said they would look into it. They did give me a rental car which was nice, At 3:29 after not hearing from anyone I called and was told they ordered a part and should be here Monday. ( It would have been nice if someone told me instead of me having to call especially since I use a truck to make a living and as nice as it was to have a car I couldn't wok out it. So on Monday I finally here from someone at 2:51 telling me it needs a new heater box, but the good news was the $500 I already spent on the repair that was not need would be credited. The service adviser was suppose to check into when the part would arrive, as well as into getting me a truck to drive, never heard from him. At 5:33 I called to see what was found out and he had already gone home for the day. The other gentleman had no idea what was going on with my truck, but would check into getting me a truck to drive the next day since he was the one that wrote up mt service ticket. Tuesday comes, did not hear from anyone, Wednesday comes did not hear from anyone. Thursday I finally call at 7:18am and was told the part should be in today and they will try to get it fixed. Thursday 4:56pm truck is finished. Friday morning I go to pick up my truck and sit down with the service manager and explain all that has happened and my poor customer service experience. He ended up crediting me a little more than the first repair that did not fix it cost, which was what they were suppose to do already. That was the worst customer service experience of my life and to think we have bought over $70000 in vehicle with them. i will never go back. More

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