Mike Little

Town Center Nissan responded

Thank you for the wonderful five-star review! We're thrilled to hear that Barry's attentive, caring, and supportive service has made such a positive difference in your experience at Town Center Nissan. Knowing that his dedication gives you comfort and confidence in your daily driving means so much to our team. We'll be sure to share your heartfelt compliments with Barry. Thank you for your trust and for allowing us to take care of you and your vehicle!

Town Center Nissan responded

Thank you for taking the time to share your concerns. We're sorry to hear that repeated service visits have left you feeling frustrated and that some of the issues you've brought to us have not been resolved to your satisfaction. We understand how that can affect your trust in our service department. We also appreciate you distinguishing your experience with Eddie Davis from your concerns about the repairs themselves. Your feedback regarding the communication you received when escalating those concerns will also be shared with our management team for review. Additionally, we apologize for the unwanted sales calls and text messages, especially after you've asked for them to stop. We understand how frustrating repeated contact can be. We appreciate you bringing all of these concerns to our attention and will use your feedback to address both the service experience and communication with our customers.

Town Center Nissan responded

Thank you for sharing your feedback. We're glad to hear that your engine repair was successfully completed under warranty and that we were able to provide a rental vehicle while the work was being done. However, we understand your disappointment in receiving your vehicle back covered in pollen and small branches. After an extended repair, your vehicle should be returned to you with greater attention to those finishing details. We appreciate you bringing this to our attention and will share your feedback with our service team. Thank you for trusting Town Center Nissan with your vehicle.

Town Center Nissan responded

Thank you for the fantastic review and recommendation! We're thrilled to hear that Dominic, Lamar, Brandi, and Blanca all helped make your experience at Town Center Nissan such a positive one. Providing professional, efficient, and friendly service is always our goal, and we'll be sure to share your kind words with the entire team. We truly appreciate your trust and look forward to serving you again!

Town Center Nissan responded

Thank you for sharing such a wonderful experience! We're thrilled to hear that Jorge took great care of you and your daughter from the initial conversation through scheduling, pricing, repair, and pickup. Getting her vehicle repaired in one day and safely back on the road for classes at Georgia Tech is exactly the kind of service we strive to provide. We truly appreciate you telling others about your experience and trusting Town Center Nissan with your future service and vehicle purchases. We'll be sure to share your kind words with Jorge and the team. Thank you for choosing us!

Town Center Nissan responded

Thank you for the wonderful review and recommendation! We're glad to hear that our Town Center Nissan team provided great customer service and took the time to answer all of your questions. Making sure our customers feel informed and comfortable is always important to us. We truly appreciate your support and look forward to serving you again!

Town Center Nissan responded

Thank you for sharing your feedback. We’re sorry to hear that your recent experience did not feel as welcoming or informative as your previous visits to Town Center Nissan. You should have had the opportunity to review and discuss any recommended services before leaving, rather than discovering them after you returned home. We appreciate you bringing this to our attention. Your comments regarding both the customer interaction and communication of service recommendations will be shared with our team so we can provide a more attentive and thorough experience moving forward.

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're glad to hear that, despite how busy the dealership was, our Town Center Nissan service team was able to complete your 20,000-mile service efficiently. We understand your frustration with making a second visit and still being unable to complete the recall on your 2025 Frontier. We also appreciate you mentioning the multi-point inspection report. Whether an inspection was performed or additional information was needed, we should communicate clearly about what was completed and provide the appropriate documentation when available. We appreciate your balanced feedback and your recognition of our team's efficiency. Your comments regarding the recall and inspection documentation will be shared with our service team as we work to provide a more consistent experience on future visits.

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that you consistently receive great customer service from our team. Taking the time to answer questions, explain the work that has been completed, and provide helpful recommendations is an important part of the experience we strive to deliver. We truly appreciate your trust in Town Center Nissan and look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your kind review! We're glad to hear that you had a positive experience with our knowledgeable service representative. Providing helpful and professional service is something our team takes great pride in. We truly appreciate your support and your thoughtful wishes. Thank you for choosing Town Center Nissan, and we hope you have a wonderful day as well!