Ken Gilland

Town Center Nissan responded

Thank you for the great review! We're glad to hear that our Town Center Nissan service team consistently gets your vehicles serviced and back on the road quickly. We're also happy you enjoy the complimentary coffee and snacks while you wait. We truly appreciate your continued trust in our team and look forward to taking care of you and your vehicles again!

Town Center Nissan responded

Thank you for the wonderful five-star review! We're thrilled to hear that Barry's attentive, caring, and supportive service has made such a positive difference in your experience at Town Center Nissan. Knowing that his dedication gives you comfort and confidence in your daily driving means so much to our team. We'll be sure to share your heartfelt compliments with Barry. Thank you for your trust and for allowing us to take care of you and your vehicle!

Town Center Nissan responded

Thank you for taking the time to share your concerns. We're sorry to hear that repeated service visits have left you feeling frustrated and that some of the issues you've brought to us have not been resolved to your satisfaction. We understand how that can affect your trust in our service department. We also appreciate you distinguishing your experience with Eddie Davis from your concerns about the repairs themselves. Your feedback regarding the communication you received when escalating those concerns will also be shared with our management team for review. Additionally, we apologize for the unwanted sales calls and text messages, especially after you've asked for them to stop. We understand how frustrating repeated contact can be. We appreciate you bringing all of these concerns to our attention and will use your feedback to address both the service experience and communication with our customers.

Town Center Nissan responded

Thank you for sharing your feedback. We're glad to hear that your engine repair was successfully completed under warranty and that we were able to provide a rental vehicle while the work was being done. However, we understand your disappointment in receiving your vehicle back covered in pollen and small branches. After an extended repair, your vehicle should be returned to you with greater attention to those finishing details. We appreciate you bringing this to our attention and will share your feedback with our service team. Thank you for trusting Town Center Nissan with your vehicle.

Town Center Nissan responded

Thank you for the fantastic review and recommendation! We're thrilled to hear that Dominic, Lamar, Brandi, and Blanca all helped make your experience at Town Center Nissan such a positive one. Providing professional, efficient, and friendly service is always our goal, and we'll be sure to share your kind words with the entire team. We truly appreciate your trust and look forward to serving you again!

Town Center Nissan responded

Thank you for sharing such a wonderful experience! We're thrilled to hear that Jorge took great care of you and your daughter from the initial conversation through scheduling, pricing, repair, and pickup. Getting her vehicle repaired in one day and safely back on the road for classes at Georgia Tech is exactly the kind of service we strive to provide. We truly appreciate you telling others about your experience and trusting Town Center Nissan with your future service and vehicle purchases. We'll be sure to share your kind words with Jorge and the team. Thank you for choosing us!

Town Center Nissan responded

Thank you for the great review! We're glad to hear that our Town Center Nissan team was friendly and helpful and that your service was completed in about an hour. We appreciate your business and your kind words, and we look forward to taking care of you again on your next visit!

Town Center Nissan responded

Thank you for the wonderful review! We're honored to hear that you've built such a strong relationship with our service team and, most importantly, that we've earned your trust. Providing high-quality work at a fair price while respecting your time is exactly what we strive for at Town Center Nissan. We truly appreciate your continued confidence in our team and look forward to taking care of you and your vehicle for many years to come!

Town Center Nissan responded

Thank you for taking the time to share your feedback and for making the drive from Decatur to continue servicing your vehicle with Town Center Nissan. We truly appreciate the trust you've placed in us based on your previous experiences. We're glad the additional work was completed within a reasonable timeframe, but we understand your concern about feeling presented with additional services during what began as a standard maintenance visit. Our goal is to clearly explain recommendations so you can make an informed decision without feeling pressured. We also apologize that your vehicle was returned without being washed. After investing additional time and money in your service visit, we understand why that was disappointing. We appreciate you bringing this to our attention and will share your comments with our service team as we work to provide a more consistent experience on future visits.

Town Center Nissan responded

Thank you for the wonderful review! We're glad to hear that Ken provided kind, professional, and efficient service throughout your visit. Taking the time to confirm the work being performed, keep you updated on timing, and clearly review pricing are all important parts of a great service experience. We'll be sure to share your kind words with Ken. Thank you for choosing Town Center Nissan!