Ken Gilland

Town Center Nissan responded

Thank you for sharing your experience. We sincerely apologize that the initial repair did not resolve the issue and understand how frustrating it must have been for the problem to return so quickly. We're glad to hear that after your second visit, the issue appears to have been corrected. We appreciate your patience and the opportunity to make things right. Thank you for your feedback and for trusting Town Center Nissan with your vehicle. We look forward to providing you with a better experience moving forward.

Town Center Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize for the confusion and disappointment you encountered during your recent visit. We understand why the differences in your brake measurements from one appointment to the next would raise concerns, and we regret that the explanations provided did not leave you feeling confident about the recommendations for your vehicle. We appreciate your kind words about Jorge and the positive impression he made during check-in, as well as your recognition of our cashier. However, we are sorry to hear that the communication surrounding your appointment did not meet your expectations. We understand how frustrating it must have been to spend your visit waiting in the dealership and receive updates by phone and text rather than having an in-person conversation with your service advisor. Your concerns regarding the brake inspection results and the inconsistency in the reported measurements are important to us. Clear communication, accurate inspections, and exceptional customer service are standards we strive to uphold, and we regret that your experience fell short in these areas. We value your loyalty to Town Center Nissan and are disappointed to hear that this was the worst service experience you have had with us. Your feedback will be shared with our team so we can review what occurred and work to improve our processes moving forward. Thank you again for bringing these concerns to our attention.

Town Center Nissan responded

Thank you for sharing your feedback. We're sorry to hear about the confusion surrounding your recent visit. We understand why it would be concerning to be told that your vehicle needed an alignment and possibly a tire, only to later learn that the recommendation may have been intended for another customer. We also understand your frustration that the information remained on your service report after the mistake was identified. Clear and accurate communication is extremely important, and we apologize that your experience fell short of your expectations. We appreciate you bringing this matter to our attention and encourage you to reach out to our service management team so we can review your records and address your concerns. Thank you for your feedback, as it helps us improve our processes and customer experience.

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that you consistently receive great customer service from our team. Taking the time to answer questions, explain the work that has been completed, and provide helpful recommendations is an important part of the experience we strive to deliver. We truly appreciate your trust in Town Center Nissan and look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your kind review! We're happy to hear you've consistently had a very good experience with our service department. Providing quality service with a quick turnaround is something our team works hard to deliver, and we're glad that's been your experience. We truly appreciate your trust in Town Center Nissan and look forward to taking care of your vehicle for many years to come!

Town Center Nissan responded

Thank you for your kind review! We're delighted to hear you had a positive experience and that you found our dealership clean and welcoming. It means a lot to know you've chosen to continue trusting Town Center Nissan with your vehicle needs. We truly appreciate your support and look forward to serving you again. Thank you for being a valued customer!

Town Center Nissan responded

Thank you for the wonderful review! We're delighted to hear your first visit to our service department was such a positive experience. It's great to know you enjoyed our fast, professional service, clean waiting area, and complimentary snacks while you waited. We truly appreciate you giving Town Center Nissan a try, and we're honored to have earned your trust. We look forward to welcoming you back for your future service needs!

Town Center Nissan responded

Thank you for the wonderful review! We're so glad to hear that Ken and the Town Center Nissan service team took great care of your Murano. Keeping our customers informed about their vehicle's maintenance needs, offering fair pricing, and providing convenient options like a rental vehicle when repairs take longer are all part of the service experience we strive to deliver. We truly appreciate your trust in our team and your kind words. Thank you for choosing Town Center Nissan, and we look forward to serving you again!

Town Center Nissan responded

Thank you for your great review! We're happy to hear your visit was quick, efficient, and hassle-free. It's great to know our team was able to get you checked in promptly, complete your oil change and tire rotation, and have you back on the road in a timely manner. We appreciate your business and look forward to seeing you again for your future service needs at Town Center Nissan!

Town Center Nissan responded

Thank you for your feedback and for your kind words about our service department. We're glad to hear you had an overall positive experience. We do apologize that your requested exit wash was overlooked. We understand you were in a hurry and didn't have time to mention it before leaving, but we know it's disappointing when a requested service is missed. We appreciate you bringing this to our attention and will share your feedback with our team so we can do a better job paying attention to the details. Thank you for choosing Town Center Nissan, and we look forward to providing you with an even better experience next time.