Don Jacobs | Page 48

5 stars for Klaben Chrysler Jeep Dodge Ram Stopped in without an appointment to look at a used Dodge Ram. We were not "hassled" as we walked the lot "window shopping". Not until we came inside Stopped in without an appointment to look at a used Dodge Ram. We were not "hassled" as we walked the lot "window shopping". Not until we came inside and approached the desk were we approached by Don Jacobs. Very friendly!!! After test driving the vehicle we negotiated a very fair deal. Don also took care of transferring my plates to the new vehicle as well as helping us to transfer our auto insurance to the new vehicle. Kim Devlin in finance was fantastic as well. She explained our warranty options (which are excellent!!!) very clearly! She, too, was very friendly and helpful. We're very pleased with our experience at Klaben!!!! More

Helpful 0

Report | Print

The best car buying experience! We have bought 2 cars from klaben Kent and both times we were treated so well by the entire staff! Don and Caleb made sure our buying experience was e We have bought 2 cars from klaben Kent and both times we were treated so well by the entire staff! Don and Caleb made sure our buying experience was easy and stress free. Brian in financing is also great!!!!! We are close to an hour away from the dealership but it's well worth the drive !!! We will definitely be back once our lease is up!!! More

Helpful 0

Report | Print

Great people to work with great personalities and no hard sell drove out in a 2015 Ford Transit Don Jacobs was excellent to work with. Agreeing on price was to the point on great personalities and no hard sell drove out in a 2015 Ford Transit Don Jacobs was excellent to work with. Agreeing on price was to the point on both sides. More

by brendanfella Verified Customer Verified Customer

Helpful 0

Report | Print

Thing get better with age! It has been 10 years since I bought a car and then it was from Don Jacobs! Nice to know that some things remain the same! It was still a very pleasant It has been 10 years since I bought a car and then it was from Don Jacobs! Nice to know that some things remain the same! It was still a very pleasant experience buying a car from Don. He and all the staff at Klaben make you feel very welcome and offer to assist with anything they can! My family are repeat buyers and Don is and will be for as long as he is at Klaben! Brian was so helpful with the financing also! He had us in and out in no time!!! All in all in was great! More

Helpful 0

Report | Print

Great experience Had a great dealer experience with Don, he was knowledgeable and helped me get into a new car with no hassle or hang up. Everything went quick and sm Had a great dealer experience with Don, he was knowledgeable and helped me get into a new car with no hassle or hang up. Everything went quick and smooth and all I had to do was test drive and sign the papers and I was on my way. More

Helpful 0

Report | Print

Excellent service My experience was a great one from picking it out to financing every step was a great one. I am extremely satisfied and happy with my experience! My experience was a great one from picking it out to financing every step was a great one. I am extremely satisfied and happy with my experience! More

Helpful 0

Report | Print

Tom Papish I had a complaint and thinking my concern wouldn't be acknowledged, Tom the service manager called to discuss my concerns. To my shock he express tha I had a complaint and thinking my concern wouldn't be acknowledged, Tom the service manager called to discuss my concerns. To my shock he express that the service writer did in fact accidentally misquote the wrong price for the job. I was surprised, I thought he was going to be supportive of his employee and side with him. He didn't. There alone showed me management cares and has expectations of their staff and will address any concerns a customer may have. We have discussed and settled the issues and I have confidence that the service department will do a good job and will try their hardest to resolve the issue. This has restored my faith in Klaben and will return to only work with Tom or Joe no one else. Jacquelyn Woods-Watford More

Helpful 0

Report | Print

Corey is a Deceiver and a liar. I came to Klaben to get a Chrysler recall repaired , and to also check the check engine light that was on . I was informed by your service writer C I came to Klaben to get a Chrysler recall repaired , and to also check the check engine light that was on . I was informed by your service writer Corey that the reason my check engine light was on was because of my left front catalytic converter had failed and needed replace . Corey begin to explain to me the details of the repair in how much it would cost . I am fully aware of the pricing and I had already priced out a Mopar part. Corey gave me an outlandish dollar amount of over $1400 to repair just one catalytic converter . He explained there was labor to remove the O2 sensors and he didn't even refer to my history and see my O2 sensors have been replaced by Klaben less than a year ago and should be under warranty . That was the first overcharge secondly I contacted another Chrysler dealership which gave me a price of $700 for the left front catalytic converter . But on the day of question since my vehicle was there getting a recall repaired I was going to have whatever the problem was with the check engine light repaired . I didn't know that Corey would give me a price that was not accurate overcharging in labor it's seem to me that because I was getting a no charge service done they wanted to make back the money some type of way and wanted to overcharge me by more than half of what the job called for. To top all of that off I have some jewelry earrings in question exactly 6 pair of earrings and a ring in my car next to the cigarette lighter in an enclosed part of the car and when I got back home my earrings were stolen . Mind you they are costume jewelry and I hope the mechanic didn't quit his job thinking that the simulated looking diamond type jewelry was real he was grossly mistaken. I will never ever come back to that service department as long as the own the car. I will continue to buy a Chrysler products from Don who works in sales but I will never use the service department ever again . As far as I am concerned Corey is a poor example of a service writer, dishonest, and flat out liar he is a poor representation for Klaben Chrysler service department . When I arrived to pick up my vehicle I was fully aware of the pricing and the labor charges the part price everything that it would take to repair my car and to give me a price nearly $700 more is ridiculous. when I arrived to pick up my vehicle I was fully aware of the pricing and the labor charges the part price everything that it would take to repair my car and to give me a price over $1400 is the reason why customers don't trust dealerships and feel like women will be taken advantage of because the male service writers think that women don't know . I on the other hand am a woman who knows my stuff. My opinion of the service department is one that I will not recommend anyone to go to for a repair . You have lost my business and frankly you probably don't even care because I've done recall work there and you feel you haven't made a profit. I will be taking my vehicle to a Chrysler dealership in my city, whom when I called gave me an accurate price for the repair I need to turn off my check engine light right off the bat they seem honest And won't try to rip a woman off. More

by wjacque2002 Verified Customer Verified Customer

Helpful 0

Report | Print

i tuened in my lease 6 mo ths early and got a 2014 ford f don jacobs was amazing. got me the car i needed at the prices i wanted. thank you so much klaben. Definitely will recommend him and this staff. don jacobs was amazing. got me the car i needed at the prices i wanted. thank you so much klaben. Definitely will recommend him and this staff. More

Helpful 0

Report | Print

My Review Good selection, good people, good location, easy to deal with and without pressure. They do what they say they will do. Overall a great experience. Good selection, good people, good location, easy to deal with and without pressure. They do what they say they will do. Overall a great experience. More

by Dan B Verified Customer Verified Customer

Helpful 0

Report | Print