Don Yu | Page 25

Very busy but still had time to make experience memorable. Found a gem of a car at Toyota of Farmington. Set an appointment and the vehicle was prepped and made ready for quick and easy review. Don and the ent Found a gem of a car at Toyota of Farmington. Set an appointment and the vehicle was prepped and made ready for quick and easy review. Don and the entire team made every step of the process work to meet my expectations. My odd request of a personal undercarriage inspection of the vehicle was met with a yes and expedient mobilization of service staff to meet my request. Such treatment made haggling difficult as I was already getting everthing I wanted. I wouldn’t hesitate to make Toyota of Farmington a first stop when looking for another vehicle. More

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Wonderful Very nice man, accommodating, followed through thoughly with problems with vehicle efficiently, completed recall for airbags before picking up vehicle Very nice man, accommodating, followed through thoughly with problems with vehicle efficiently, completed recall for airbags before picking up vehicle, offered to deliver vehicle to work. Very patient and accommodating, communicated updates on vehicle More

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Making car buying easy Don and Anthony made my car buying experience easy and stress free. I received a great price on my trade and a fair price on my new RAV4. They both Don and Anthony made my car buying experience easy and stress free. I received a great price on my trade and a fair price on my new RAV4. They both worked together to provide excellent customer service and answer all of our questions. Don has followed up with me and I really feel like part of the Toyota family. I highly recommend both Don and Anthony and Suburban Toyota. More

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Amazing experience! James kept things moving and me updated on everything from out first contact until my new vehicle arrived. Ensured everything was done so when my veh James kept things moving and me updated on everything from out first contact until my new vehicle arrived. Ensured everything was done so when my vehicle arrived all I had to do was sign the papers and get the keys. Then he handed me off to Zach. Zach found the best financing deal, explained my options for additional services - no pressure sales - just here is what Toyota has to offer and this is what I recommend and why. Don was very knowledgeable and explained all of the new gadgets on my 2019 RAV 4. He stayed late and made a second appointment with me after I had a chance to drive the car for a bit, gave me his cell phone and said I could call with any questions. Not something I have ever experienced at a dealership before - usually once the paperwork is signed they are done with you until you need another vehicle. Yes, I did buy a vehicle that is pricey but I felt like this was a normal day for all three of them - doing what they do every day with smiles, jokes and extensive knowledge of the products they sell. I would like to think I would have been treated the same if I had bought any other vehicle they had for sale. I am looking forward to a continued relationship with the great staff at Suburban Toyota of Farmington Hills! KB More

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Don and Anthony were great It was my first time buying a car and Anthony and Don made the experience awesome. They were nice, helpful and patient. I can’t say enough good things It was my first time buying a car and Anthony and Don made the experience awesome. They were nice, helpful and patient. I can’t say enough good things. Thank you for all your help! More

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Excellent service, patient, and thoughtful. Helped me select the model options, explained the functions, located the vihicle and drove to my workplace for test driving, prepared all the papers, Helped me select the model options, explained the functions, located the vihicle and drove to my workplace for test driving, prepared all the papers, punctual and speedy in the transactional processing. More

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Great service with no hassle Went in to buy a car after my previous car died. Don helped get me into the car I wanted the next day at a great price. Went in to buy a car after my previous car died. Don helped get me into the car I wanted the next day at a great price. More

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Great service, follow ups and communication. Perfect. I've been looking at a used vehicle to purchase for a while. Don kept in touch with me constantly to answer all my questions. We were in contact even I've been looking at a used vehicle to purchase for a while. Don kept in touch with me constantly to answer all my questions. We were in contact even long after dealer hours. 11pm on a Friday night! When I did purchase the vehicle it was literally as easy as buying a pair of shoes. The process was fast and very friendly. Zach was also great with financing. Everything was laid out and explained and I got a rate I'm happy with. Great team. More

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Awesome car buying experience I wasn't sure which dealership I should go to at first. My quest for a new Tacoma started with an online search of who had what I was looking for. I f I wasn't sure which dealership I should go to at first. My quest for a new Tacoma started with an online search of who had what I was looking for. I found the convenience of where this dealership was located to be on the top of the list due to its proximity to my house. I had no idea I would be in for what I found to be one of the best sales people I've ever dealt with in Don Yu. Extremely helpful and knowledgeable individual. Don was all over every aspect of my buying experience. More

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Easily the best experience I’ve ever had at a dealership Don Yu was professional, knowledgeable and made me feel very comfortable with my purchase. I appreciate that he did not pressure me and was patient wi Don Yu was professional, knowledgeable and made me feel very comfortable with my purchase. I appreciate that he did not pressure me and was patient with all of my questions. I felt that I could really trust him. I’m so happy with my Prius and I am so happy I chose Suburban Toyota of Farmington. Zach Lukenbill was my point of contact for financing. He was great! He got me approved and at the monthly payment I wanted crazy fast. I appreciate that I did not have to sit around for hours waiting for paperwork. Thank you for making my purchase possible.....and for the record,..I’m for sure going to “trick out” my Prius. I would happily refer everyone to these guys and this dealership without reservation. More

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