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Donna Kay Ennis
Donna Kay Ennis at Vision Buick GMC

Donna Kay Ennis

Service Advisor

Vision Buick GMC

800 Panorama Trail
Rochester, NY 14625

4.6
7 Reviews
4.6

7 Reviews

Write a Review

7 Reviews of Donna Kay Ennis

October 30, 2026

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Employee Rating

Needed vehicle all day to tell me a module was bad and had to be ordered. They said it would likely take a week or so to get it in and they’d call me. It’s been 9 weeks and I’m still waiting for the call More

by MikeC621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kathryn Roach

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Oct 30, 2026

Vision Buick GMC responded

Mike, we apologize for the delay and the oversight in communication regarding your module. Please feel free to email us at socialNYRG@visionauto.com with your contact information and our manager will contact you to discuss your experience. We appreciate your feedback and are dedicated to improving our service.

September 19, 2026

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I was in a crunch to get my 2023 envision looked- it was making a noise. They got me in that same day, fixed the issue and got me out the door within two hours and all covered under warranty. I was VERY hap More

by corynaugle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2026

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 29, 2026

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Employee Rating

I am very grateful to Scott and the team for helping me correct some issues. More

by mmmcun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Pappert, Scott Couture, Kathryn Roach, Frank Torres

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Aug 31, 2026

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 27, 2026

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Employee Rating

This particular dealership met all of the requested information about a vehicle that I wanted to purchase. More

by MRCALIPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Pappert, Nikko Salce, Scott Couture, Kathryn Roach, Frank Torres , Phil Pitts

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Aug 27, 2026

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 24, 2026

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Employee Rating

Everytime I drop the car off something isn't fixed right & have to go back multiple times for the same issue. More

by MeliBx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kathryn Roach

Print
Aug 25, 2026

Vision Buick GMC responded

We're sorry for the repeated issues with your vehicle. Please email us at socialNYRG@visionauto.com with your contact info so our management can follow up. We aim to provide dependable service and appreciate your patience.

August 03, 2026

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Employee Rating

Vishaldip Singh was great assistant manager help me throw my issues updating me with everything. Service was great. More

by gurdeep1232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Couture , Vishaldip Singh

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Aug 04, 2026

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 31, 2026

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Employee Rating

Worked with Joseph Knight to get the best option. Joseph had many options to choose from and very informative. More

by wcmurphy81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scot Heister, Eric Pappert, Scott Couture, Joseph Knight, Kathryn Roach, Frank Torres

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Aug 04, 2026

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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