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Scott Couture
Scott Couture at Vision Buick GMC

Scott Couture

Service Manager

Vision Buick GMC

800 Panorama Trail
Rochester, NY 14625

4.4
13 Reviews
4.4

13 Reviews

Write a Review

13 Reviews of Scott Couture

October 17, 2026

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Employee Rating

Very disappointed feel like I got scammed and took advantage of no fair accountability Never again More

by emilymiscavage
Recommend Dealer
No

Other Employees Tagged: Scott Couture

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Oct 20, 2026

Vision Buick GMC responded

Emily, we apologize for the disappointment and any sense of unfairness you experienced. Our management team will contact you to discuss this further. We strive for transparency and reliability in all our services.

October 06, 2026

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Employee Rating

The staff in the service Department is friendly and quick to serve you. A great experience More

by sdeleo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathryn Roach

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Oct 06, 2026

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 23, 2026

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Employee Rating

Process went smooth and communication was excellent. I really liked the video link explaining and showing me what needed to be repaired. More

by Joshartuso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2026

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 21, 2026

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Employee Rating

Good work good diagnostic good people nothing wrong nice job I be back soon thanks More

by Mikhailakselrod1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 23, 2026

Vision Buick GMC responded

Mikhail, we appreciate your feedback and are pleased to hear you found our diagnostics and service to your liking. We value your trust and look forward to your next visit!

September 13, 2026

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Employee Rating

Not satisfied with the work that was done on my vehicle still have issues with my car More

by kswilliams00123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 15, 2026

Vision Buick GMC responded

We're sorry to hear that you're still experiencing issues with your vehicle. Please feel free to email us at socialNYRG@visionauto.com with your contact information and a manager will reach out to you directly to address your concerns.

August 29, 2026

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Employee Rating

I am very grateful to Scott and the team for helping me correct some issues. More

by mmmcun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Pappert, Donna Kay Ennis, Kathryn Roach, Frank Torres

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Aug 31, 2026

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 28, 2026

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Employee Rating

Service manager was awesome and reassuring. Very helpful and timely solution. Sudden problem quickly resolved. More

by Cindy.w.tag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 31, 2026

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 27, 2026

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Employee Rating

This particular dealership met all of the requested information about a vehicle that I wanted to purchase. More

by MRCALIPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Pappert, Nikko Salce, Donna Kay Ennis, Kathryn Roach, Frank Torres , Phil Pitts

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Aug 27, 2026

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 03, 2026

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Employee Rating

Vishaldip Singh was great assistant manager help me throw my issues updating me with everything. Service was great. More

by gurdeep1232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donna Kay Ennis , Vishaldip Singh

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Aug 04, 2026

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 31, 2026

Dealership Rating
Employee Rating

Worked with Joseph Knight to get the best option. Joseph had many options to choose from and very informative. More

by wcmurphy81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scot Heister, Eric Pappert, Joseph Knight, Donna Kay Ennis, Kathryn Roach, Frank Torres

Print
Aug 04, 2026

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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