Kathryn Roach
Kathryn Roach at Vision Buick GMC

Kathryn Roach

Service Advisor

Vision Buick GMC

800 Panorama Trail
Rochester, NY 14625

4.1
9 Reviews
4.1

9 Reviews

Write a Review

9 Reviews of Kathryn Roach

October 06, 2026

Dealership Rating
Employee Rating

The staff in the service Department is friendly and quick to serve you. A great experience More

by sdeleo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Couture

Oct 06, 2026

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 02, 2026

Dealership Rating
Employee Rating

Got me in and out of my appointment . Everyone I spoke to friendly and nice, sales manager great guy will definitely go back because of him to purchase a vehicle More

by EDWINSANTOSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scot Heister

Oct 06, 2026

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 27, 2026

Dealership Rating
Employee Rating

Poor communication. .. in fact none- no returned voice mails after a $100,000+car purchase and within 5 weeks it was in service for more then 5 weeks no calls no updates More

by CHAMANN05
Recommend Dealer
No

Other Employees Tagged: Kathryn Roach

Sep 30, 2026

Vision Buick GMC responded

We're sorry to hear about the communication issues you've experienced. Please feel free to email us at socialNYRG@visionauto.com with your contact information and our manager will be in touch to discuss your concerns further. We value transparency and are dedicated to enhancing our service quality.

September 25, 2026

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Employee Rating

Did not find issues with transmission with only 4400 & 5600 miles on it-Kathryn roach never answered the phone when I called, did not return voice mails either, manny, manager, was supposed to send me a w More

by Kim.lonobile
Recommend Dealer
Yes

Other Employees Tagged: Kathryn Roach

Sep 30, 2026

Vision Buick GMC responded

We're sorry to hear about the communication issues and the delay in receiving your diagnosis write-up. Please send your contact details to socialNYRG@visionauto.com, and our management will follow up with you. Thank you for bringing this to our attention.

August 29, 2026

Dealership Rating
Employee Rating

I am very grateful to Scott and the team for helping me correct some issues. More

by mmmcun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 27, 2026

Dealership Rating
Employee Rating

This particular dealership met all of the requested information about a vehicle that I wanted to purchase. More

by MRCALIPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2026

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 24, 2026

Dealership Rating
Employee Rating

Everytime I drop the car off something isn't fixed right & have to go back multiple times for the same issue. More

by MeliBx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Donna Kay Ennis

Aug 25, 2026

Vision Buick GMC responded

We're sorry for the repeated issues with your vehicle. Please email us at socialNYRG@visionauto.com with your contact info so our management can follow up. We aim to provide dependable service and appreciate your patience.

July 31, 2026

Dealership Rating
Employee Rating

Worked with Joseph Knight to get the best option. Joseph had many options to choose from and very informative. More

by wcmurphy81
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 04, 2026

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 30, 2026

Dealership Rating
Employee Rating

They treat you great from beginning to end when purchasing a new vehicle. They’ll work your schedule to ensure that your vehicle has been properly insured. More

by MRCALIPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Couture, Frank Torres

Aug 04, 2026

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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