Frank Torres
Frank Torres at Vision Buick GMC

Frank Torres

Service Advisor

Vision Buick GMC

800 Panorama Trail
Rochester, NY 14625

4.3
6 Reviews
4.3

6 Reviews

Write a Review

6 Reviews of Frank Torres

October 28, 2026

Dealership Rating
Employee Rating

The deoth of currupt individuals at Vision is beyond comprehension. I imagine it started with former military bring in friends and developed from there. They are too well trained, comfortable at trap More

by RELICENTERPRIZE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nikko Salce, Scott Couture , To be added in court filing

Oct 28, 2026

Vision Buick GMC responded

Robyn, we sincerely apologize for the situation you encountered. A manager will contact you directly to address your concerns. We are committed to transparency and ensuring a safe environment for all our clients.

Oct 28, 2026

RELICENTERPRIZE responded

If you notice, it is the higher management, President that responded, swore to let me have a copy of said recordings. That was until he watched what went on. Each and every manager from top to bottom has refused on record, that the video will never see the light of day. By the time I get a court order, they will say they never had it, even with direct witnesses. This is CRIMINAL. This is Vision Dealership and the WORLD WILL KNOW EACH ONE OF THESE PEOPLE that use a Dealership to run a Racketeering Organization. Read both the State of NY and the Federal Regs as to Racketeering. False imprisonment, grand theft. Using a Dealership to cover their crimes is a very impressive way of hiding their Organization. Running Ads with the same VIN but with different facts. New car in place of used Mileage of 4K, 4000, 7200 miles. All the same truck within a few weeks. A truck, car ... they can scam people with ease. Under the radar and even use the police to aid in their thefts. They're a Dealership. Think about it. Better yet, i can prove with evidence. All criminal

Nov 06, 2026

RELICENTERPRIZE responded

No one ever contacted me.

September 03, 2026

Dealership Rating
Employee Rating

Simple fast and easy. The service advisor was efficient as well. Thank you and well done! More

by mpennella17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2026

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 29, 2026

Dealership Rating
Employee Rating

I am very grateful to Scott and the team for helping me correct some issues. More

by mmmcun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 27, 2026

Dealership Rating
Employee Rating

This particular dealership met all of the requested information about a vehicle that I wanted to purchase. More

by MRCALIPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2026

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 31, 2026

Dealership Rating
Employee Rating

Worked with Joseph Knight to get the best option. Joseph had many options to choose from and very informative. More

by wcmurphy81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2026

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 30, 2026

Dealership Rating
Employee Rating

They treat you great from beginning to end when purchasing a new vehicle. They’ll work your schedule to ensure that your vehicle has been properly insured. More

by MRCALIPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Couture, Kathryn Roach

Aug 04, 2026

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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