Donna Mogavero

Solid service with the team from the time we made our appt to the date we turned in our Lexus for the loaner. Finished up on the same day. Went to pick up and the team was rocking it from the time we pic appt to the date we turned in our Lexus for the loaner. Finished up on the same day. Went to pick up and the team was rocking it from the time we picked up and turned the loaner in. Very satisfied as usual so much we look for the same level of service from all providers in all industries. :) Lexus has spoiled us. More

by hiphoppergirl11 Verified Customer Verified Customer

Print

Donna was great to work with. Kept us updated and provided valuable support. Thanks Donna! Kept us updated and provided valuable support. Thanks Donna! More

by lgjohnson2 Verified Customer Verified Customer

Print

I have been coming here for years and the service with everyone from drop off to service advisor has been respectful and professional. everyone from drop off to service advisor has been respectful and professional. More

by joansalido Verified Customer Verified Customer

Print

Donna in service department at Germain Lexus of Easton always goes above and beyond. She’s reliable, and keeps you informed every step of the way. Truly impressive customer care and attention to detail. always goes above and beyond. She’s reliable, and keeps you informed every step of the way. Truly impressive customer care and attention to detail. More

by rachelwbarb Verified Customer Verified Customer

Print

Great service! They are always fast and professional! I recommend them for anyone! Thank you! They are always fast and professional! I recommend them for anyone! Thank you! More

by nzhukavets Verified Customer Verified Customer

Print

My problem is not with the actual work done to the vehicle and majority of your service writers are good. My problem is every time I go schedule a service through your website, I log in to the Germain vehicle and majority of your service writers are good. My problem is every time I go schedule a service through your website, I log in to the Germain website and choose my Vehicle (make, model, year, VIN) that I want serviced. This time I scheduled an oil change. The website said the cost for my oil change would be $84.17. When I go to check out, the price is $50 higher. (And, this is not the first time this has happened). No one can explain why the website has one price and when I go to check out, I get charged a higher price. I understand, and am well aware, of what my car needs and uses. $50 is not going to make her break me. My issue is - - why isn't the website accurate when I am choosing a specific service for my specific car? How hard is that? You are Germain. You are one of the biggest car dealerships in Ohio (and other states) and you are the only Lexus dealership in all of Central Ohio. You mean to tell me the prices for service on your website can't be accurate? And, no one is supposed to question the pricing when your website quotes one price and you go to check out and it is always a higher price? Also, I have had several service writers tell me there are certain recommended services for my car, but no one can explain to me why the service is recommended other than it is the manufacturer's suggestion. You are asking me to pay thousands of dollars for a service that you can't tell me why it's needed or what it does....???!!! At this point, I'm recommending going out of town to service my car. More

by dawn39 Verified Customer Verified Customer

Print

Great! Had to have catalytic converter replaced. Donna and the crew took care of me very well! Had to have catalytic converter replaced. Donna and the crew took care of me very well! More

by temoff Verified Customer Verified Customer

Print

This dealership is good, people here nice polite and friendly . When ever I have problem with my car this Service is my fevorite to com friendly . When ever I have problem with my car this Service is my fevorite to com More

by Jimnguyen55 Verified Customer Verified Customer

Print

We came from out of town and had unexpected issues, Lexus of Germaine did not hesitate to take us in and solve the issue within one day. Amazing and quick service! of Germaine did not hesitate to take us in and solve the issue within one day. Amazing and quick service! More

by anthony.arenas1 Verified Customer Verified Customer

Print

Was pleasantly & warmly greeted upon arrival by all. Car completed service visit in a nice timely manner with good communication Car completed service visit in a nice timely manner with good communication More

by Civrup Verified Customer Verified Customer

Print