Jeff Hathcock

I like the service. the people there are always very courteous and friendly makes all the difference the people there are always very courteous and friendly makes all the difference More

by larrythorp67 Verified Customer Verified Customer

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The day I took the car ito the dept. the Associate in the office was extremely helpful in helping clear up confusion I had because the car was taken in 2 days. early due to confusion wit the Associate in the office was extremely helpful in helping clear up confusion I had because the car was taken in 2 days. early due to confusion with AAA coming too soon. The day I picked up my car the lady assisting me in the.Bay area was so nice and knew my name when I walked in. Jeff had everything taken care of and had me on my way in about 10 minutes . SERVICE WAS WONDERFUL. More

by Linda S Davis Verified Customer Verified Customer

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I have been coming here for years and the service with everyone from drop off to service advisor has been respectful and professional. everyone from drop off to service advisor has been respectful and professional. More

by joansalido Verified Customer Verified Customer

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I had a great experience! Everyone was friendly and helpful and my time there was handled efficiently. Everyone was friendly and helpful and my time there was handled efficiently. More

by Anna Sanchez Verified Customer Verified Customer

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My problem is not with the actual work done to the vehicle and majority of your service writers are good. My problem is every time I go schedule a service through your website, I log in to the Germain vehicle and majority of your service writers are good. My problem is every time I go schedule a service through your website, I log in to the Germain website and choose my Vehicle (make, model, year, VIN) that I want serviced. This time I scheduled an oil change. The website said the cost for my oil change would be $84.17. When I go to check out, the price is $50 higher. (And, this is not the first time this has happened). No one can explain why the website has one price and when I go to check out, I get charged a higher price. I understand, and am well aware, of what my car needs and uses. $50 is not going to make her break me. My issue is - - why isn't the website accurate when I am choosing a specific service for my specific car? How hard is that? You are Germain. You are one of the biggest car dealerships in Ohio (and other states) and you are the only Lexus dealership in all of Central Ohio. You mean to tell me the prices for service on your website can't be accurate? And, no one is supposed to question the pricing when your website quotes one price and you go to check out and it is always a higher price? Also, I have had several service writers tell me there are certain recommended services for my car, but no one can explain to me why the service is recommended other than it is the manufacturer's suggestion. You are asking me to pay thousands of dollars for a service that you can't tell me why it's needed or what it does....???!!! At this point, I'm recommending going out of town to service my car. More

by dawn39 Verified Customer Verified Customer

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This dealership is good, people here nice polite and friendly . When ever I have problem with my car this Service is my fevorite to com friendly . When ever I have problem with my car this Service is my fevorite to com More

by Jimnguyen55 Verified Customer Verified Customer

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Very pleased with your service. Your loaner cars come as a great help for me Your loaner cars come as a great help for me More

by hagarandoh Verified Customer Verified Customer

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They were wonderful in taking care of your car, they were helpful and informative. They made sure that I walked out happy! helpful and informative. They made sure that I walked out happy! More

by satyaenjapoori Verified Customer Verified Customer

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Quality service facility. Waiting area is clean and quiet. While service personnel are friendly & hard working. Waiting area is clean and quiet. While service personnel are friendly & hard working. More

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Was pleasantly & warmly greeted upon arrival by all. Car completed service visit in a nice timely manner with good communication Car completed service visit in a nice timely manner with good communication More

by Civrup Verified Customer Verified Customer

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