Jorden Ford

My problem is not with the actual work done to the vehicle and majority of your service writers are good. My problem is every time I go schedule a service through your website, I log in to the Germain vehicle and majority of your service writers are good. My problem is every time I go schedule a service through your website, I log in to the Germain website and choose my Vehicle (make, model, year, VIN) that I want serviced. This time I scheduled an oil change. The website said the cost for my oil change would be $84.17. When I go to check out, the price is $50 higher. (And, this is not the first time this has happened). No one can explain why the website has one price and when I go to check out, I get charged a higher price. I understand, and am well aware, of what my car needs and uses. $50 is not going to make her break me. My issue is - - why isn't the website accurate when I am choosing a specific service for my specific car? How hard is that? You are Germain. You are one of the biggest car dealerships in Ohio (and other states) and you are the only Lexus dealership in all of Central Ohio. You mean to tell me the prices for service on your website can't be accurate? And, no one is supposed to question the pricing when your website quotes one price and you go to check out and it is always a higher price? Also, I have had several service writers tell me there are certain recommended services for my car, but no one can explain to me why the service is recommended other than it is the manufacturer's suggestion. You are asking me to pay thousands of dollars for a service that you can't tell me why it's needed or what it does....???!!! At this point, I'm recommending going out of town to service my car. More

by dawn39 Verified Customer Verified Customer

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This dealership is good, people here nice polite and friendly . When ever I have problem with my car this Service is my fevorite to com friendly . When ever I have problem with my car this Service is my fevorite to com More

by Jimnguyen55 Verified Customer Verified Customer

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Was pleasantly & warmly greeted upon arrival by all. Car completed service visit in a nice timely manner with good communication Car completed service visit in a nice timely manner with good communication More

by Civrup Verified Customer Verified Customer

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The service representative was very professional and courteous. The waiting lounge is very comfortable and quiet. courteous. The waiting lounge is very comfortable and quiet. More

by templeton114 Verified Customer Verified Customer

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Their customer service and service department are incredibly accommodating, even though I live almost 300 miles away from Easton. I schedule all my general service needs around my work trips there. incredibly accommodating, even though I live almost 300 miles away from Easton. I schedule all my general service needs around my work trips there. More

by ewaters2838 Verified Customer Verified Customer

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Lexus auto & service are expensive. But we have good luck with Lexus. Employees stay a long time. That seems positive. But we have good luck with Lexus. Employees stay a long time. That seems positive. More

by sdouglas7 Verified Customer Verified Customer

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I’ve been part of the Lexus family for over 30 years, and my experience with Lexus of Columbus Easton has always been exceptional. Every visit is met with professionalism, outstanding customer service, and a my experience with Lexus of Columbus Easton has always been exceptional. Every visit is met with professionalism, outstanding customer service, and a friendly, welcoming staff. I am consistently impressed with the quality of care and attention I receive, and I’ve never been disappointed. It’s reassuring to know that I can count on such a positive experience every time I visit. After more than three decades with Lexus, I have no plans of going anywhere else. Highly recommended! More

by LADYCLYE Verified Customer Verified Customer

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Everyone was extremely courteous and professional. I was informed of exactly what service would be done, and updated as to the progress. Waiting area was perfect and service prompt. I was very please I was informed of exactly what service would be done, and updated as to the progress. Waiting area was perfect and service prompt. I was very pleased with every aspect of my experience. More

by MISSAYSANDERS Verified Customer Verified Customer

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Very pleasant experience. Staff is friendly .😃 The environment is pleasant. The refreshments are very nice. Thank you . Staff is friendly .😃 The environment is pleasant. The refreshments are very nice. Thank you . More

by PAULAWALTER1981 Verified Customer Verified Customer

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Clean and cofortable. Keeps customers informed about progress and pick up time. Very professional staff. Keeps customers informed about progress and pick up time. Very professional staff. More

by stanbean50 Verified Customer Verified Customer

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