Donnie Holcomb | Page 27

So far, so good 👍 First time buyer at this dealership and I have been thoroughly impressed with the leap in customer service from previous dealerships I have endured. I First time buyer at this dealership and I have been thoroughly impressed with the leap in customer service from previous dealerships I have endured. I did my research ahead of time and the car on hand was not exactly what I had in mind, but the sales consultant I worked with, Donnie Holcomb, was very knowledgeable; he made very sound, logical explanations on the strengths the car and it did not take me too long to reconsider. He did a very thorough job addressing my initial resistance and made sure the deal was as stress free as possible. I walked away very pleased and legitimately stunned at how smooth it all went. As for the car: so far, so good. In many ways, it feels like my first real adult car... in that the buttons are not blanks and actually correspond to some functionality. And boy, is there is functionality out the wazzoo. My background is in IT, so I thought I'd have a pretty good handle, but I am ever grateful for getting assigned a technology specialist to go over some highlights. The tech specialist, Ava Pierce, did a fine job going over the basics. I am very grateful for the smooth experience so far. One good indicator of how a dealership treats their customers is by spending a little time in the service waiting lounge. On my first visit here, after completing the deal, I sat in the waiting lounge for a little while and noticed people actually seemed happy to be there: smiling and chatty. It was unexpected, but in a good way. I'm very thrilled to experience this level of customer attention. Thank you, Donnie and team More

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Purchased a new car to lease - Worked with the same sales person for my second purchase Donnie Holcomb - 10 out of 10 on meeting my needs The car we discussed was prepped and Worked with the same sales person for my second purchase Donnie Holcomb - 10 out of 10 on meeting my needs The car we discussed was prepped and ready to go when we got there! More

by WCGSTX Verified Customer Verified Customer

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Painless Donnie Holcomb & Marcus did a great job . Both very professional and friendly. They had the right answers for all my questions. The process was painl Donnie Holcomb & Marcus did a great job . Both very professional and friendly. They had the right answers for all my questions. The process was painless. I would recommend both of these guys to any of our friends looking for a new vehicle. OJ Bobek More

by OJ Verified Customer Verified Customer

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Impressive Donny Holcomb was very customer oriented, honest, friendly and professional. David Ortiz really knows technology. Very patient, soothing and kind voi Donny Holcomb was very customer oriented, honest, friendly and professional. David Ortiz really knows technology. Very patient, soothing and kind voice. Caleb -professional, friendly,knowledgeable. More

by SHARON_JOHNSON28 Verified Customer Verified Customer

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Purchasing a new NX 300 Our sales person was Donnie Holcomb and closing agent was Marcus Atkins. Both were very professional and made the new car purchase experience enjoyab Our sales person was Donnie Holcomb and closing agent was Marcus Atkins. Both were very professional and made the new car purchase experience enjoyable rather than something to dread. Brian Cobb was great with the technology review. Great job by the North Houston Lexus team. More

by Wheels59 Verified Customer Verified Customer

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awesome out salesperson Donnie was great. he gave us the best deal in town. he made us feel like family and I would recommend him to anyone. everyone were cou out salesperson Donnie was great. he gave us the best deal in town. he made us feel like family and I would recommend him to anyone. everyone were courteous and friendly. More

by AMACIEL0 Verified Customer Verified Customer

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A Great Overall Experience From the time we walked into the building we were treated very well. The staff is welcoming, not pushy, and they worked with us on our pace. We’ve nev From the time we walked into the building we were treated very well. The staff is welcoming, not pushy, and they worked with us on our pace. We’ve never been big car buyers before due to the sales staff being so anxious to get a sale, but this time it was different. We will shop here again More

by deniseinman Verified Customer Verified Customer

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Easy Peasy Donnie and Brent made the process very easy and simple. In and out in less than 90 minutes. Car was ready to pick up 2 days later and drives perfect. Donnie and Brent made the process very easy and simple. In and out in less than 90 minutes. Car was ready to pick up 2 days later and drives perfect. More

by GREGORYORGERON Verified Customer Verified Customer

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Purchase of Lexus GX 460 I stopped into Northside Lexus last Saturday afternoon to look at the SUVs. I was met by Donnie Holcomb who introduced himself and asked if he could h I stopped into Northside Lexus last Saturday afternoon to look at the SUVs. I was met by Donnie Holcomb who introduced himself and asked if he could help me. I told him that I was interested in the Lexus GX 460. He was very helpful and knowledgeable about the vehicles and assisted me in choosing my new Lexus GX 460. He then introduced me to Caleb in the finance department . Caleb helped with information related to the best finance option and made the process very easy. The purchase process was completed with Brian Cobb introducing me to my new Lexus and walking me through how to operate the car. More

by Simmons, mc Verified Customer Verified Customer

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Best vehicle purchase process ever! Donnie Holcomb - a true professional. Donnie's knowledge of the Lexus brand and various models is extensive and detailed. I was treated respectfully a Donnie Holcomb - a true professional. Donnie's knowledge of the Lexus brand and various models is extensive and detailed. I was treated respectfully and with kindness. He is such a great representative of Lexus and Northside. Donnie was very personable and tireless. Honestly, because of his abilities, knowledge and expertise, the purchase process was virtually painless. He is most definitely an asset to Northside Lexus and should be commended. More

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