Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
496 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 2 mos

Industry Experience

42 yrs, 2 mos

4.9

496 Reviews

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496 Reviews of Doug MacAdam

May 05, 2026

Dealership Rating
Employee Rating

The staff is always welcoming and listens to what you have to say. They let you know the information about your car or get you an answer. I never doubt them More

by JTHOMASSHEERIN
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

May 05, 2026

Smythe Volvo Cars responded

Thank you for highlighting how welcoming our staff was and for trusting us during your Volvo XC90 service. Doug and our team are pleased to keep you informed and address all your concerns. We look forward to assisting you again. Enjoy!

May 04, 2026

Dealership Rating
Employee Rating

We have owned three Volvos, all of which got serviced here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! More

by vinniedownunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Smythe Volvo Cars responded

It means a lot to us that you’ve trusted our service department with three Volvos over the past 20 years. We’re pleased your Volvo C70 received reliable care, and we look forward to supporting you again. Enjoy!

May 04, 2026

Dealership Rating
Employee Rating

It is a pleasure taking my car there for service. They found the problem class and fix it More

by Craigpabs66
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

May 05, 2026

Smythe Volvo Cars responded

We’re delighted you find it a pleasure to bring your Volvo XC60 in for service. Doug and our team were happy to locate the issue promptly and fix it, and we look forward to keeping your vehicle running smoothly. Enjoy!

May 03, 2026

Dealership Rating
Employee Rating

Long waiting time without updates. First update 1/12 - 2 hours in. Additional services recommended could not see physically the needed repair (Sunroof) sealant in a 2020. If this is co More

by CGHINT
Recommend Dealer
No

Other Employees Tagged: Doug MacAdam

May 03, 2026

Dealership Rating
Employee Rating

Doug could not have been more helpful and pleasant to deal with! A+ service! Thank you! More

by TERRYBRENAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2026

Smythe Volvo Cars responded

It’s fantastic Doug was able to assist you so pleasantly during your Volvo XC40 service. We’re glad the experience lived up to your expectations. Thank you for the five-star feedback! Enjoy!

May 02, 2026

Dealership Rating
Employee Rating

Everything was efficient and easy. Doug was a good communicator all the way through the process. More

by STEVEN.M.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2026

Smythe Volvo Cars responded

It’s great to know our service team made the maintenance on your Volvo V60 Cross Country both efficient and clear. Doug is pleased to have kept you informed at every step. We look forward to assisting you again when you need service. Enjoy!

April 30, 2026

Dealership Rating
Employee Rating

Great Doug MacAdam is a real professional and makes me feel totally comfortable dealing with Smythe More

by BrettHaire
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Apr 30, 2026

Smythe Volvo Cars responded

We’re glad Doug helped you feel comfortable with our service team. Thank you for trusting us with your Volvo. We look forward to serving you again. Enjoy!

April 29, 2026

Dealership Rating
Employee Rating

Everything went well as expected. There was only as issue with their texting function which did not work in my case so it was delayed. I also want to recognize Patrick as I paid m More

by PATRICIA.DOLGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Smythe Volvo Cars responded

We’re pleased your Volvo service met your expectations. Patrick enjoyed explaining the completed work and outlining next year’s maintenance, and we apologize for the texting delay. Thanks for recognizing Patrick’s efforts and for your patience. Enjoy!

April 26, 2026

Dealership Rating
Employee Rating

I have been a Smythe Volvo customer for over 35 years and all I have driven are Volvos. I find them to be the perfect combination of pleasing design and excellent performance. Doug MaAdam and the Smythe fa More

by Peter B L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2026

Smythe Volvo Cars responded

Your loyalty over 35 years truly stands out, and we’re pleased the design and performance of your Volvo continue to meet your expectations. Doug and our team take pride in ensuring your XC70 receives the care it deserves. It’s especially rewarding to know our work has helped keep your family safe on New Jersey roads. Enjoy!

April 24, 2026

Dealership Rating
Employee Rating

Friendly & reliable service. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. More

by rrosenbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Doug MacAdam

Apr 24, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that Doug and Tom provided attentive, thorough care for your Volvo XC70. We’re glad you felt informed throughout the day, and it means a lot to have your family’s trust for over 40 years. Thank you for your continued loyalty. Enjoy!

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