Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
501 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 2 mos

Industry Experience

42 yrs, 2 mos

4.9

501 Reviews

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501 Reviews of Doug MacAdam

May 13, 2026

Dealership Rating
Employee Rating

Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. More

by AALOKSN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 13, 2026

Smythe Volvo Cars responded

It’s wonderful to know our team’s quick service, clear communication, and detailed report on your XC90 Hybrid hit the mark. Your feedback encourages us to keep this momentum going. We appreciate your support and look forward to helping you again. Enjoy!

May 10, 2026

Dealership Rating
Employee Rating

Doug MacAdam is the best! He explains to me everything that is needed serviced on my car to make it functional for a safe ride. I always leave knowing that I can trust Doug & More

by VPBARNES13
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald, Regina Krauza

May 10, 2026

Smythe Volvo Cars responded

It’s a pleasure to hear that Doug and our team have earned your trust over nineteen years of service for your Volvo C70. We’re glad that the thorough explanations give you confidence in your vehicle’s safety. We look forward to caring for your car on every visit. Enjoy!

May 10, 2026

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Purchased two cars from Smythe so far . Would never consider going anywhere else for my next Volvo !!! Kudos to Billy Shannon during my last service . He thoroughly explained what needed to More

by Annie
Service Price Transparency
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Recommend Dealer
Yes
May 10, 2026

Smythe Volvo Cars responded

Thank you for choosing us for two Volvo purchases and for your continued loyalty. We’re glad that Billy made the service on your XC40 clear and professional. We look forward to assisting you with your next Volvo. Enjoy!

May 08, 2026

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Service representatives were knowledgeable and helpful. We will be back to the Smyth. Volvo service department. More

by Matt Brauner
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Scott Jackson

May 08, 2026

Smythe Volvo Cars responded

Thank you for recognizing our service team’s expertise and helpfulness during your Volvo S70 maintenance. We’re pleased to hear the experience met your expectations. We appreciate your trust and look forward to assisting you again. Enjoy!

May 08, 2026

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Best service ever Doug is amazing a pleasure to work with him highly recommended Best Volvo dealership, More

by NECYOS17
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 08, 2026

Smythe Volvo Cars responded

We appreciate you sharing these kind words about the service on your Volvo XC90. Doug will be pleased to know he made a positive impression. Thank you for recommending us, and we look forward to assisting you again. Enjoy!

May 05, 2026

Dealership Rating
Employee Rating

The staff is always welcoming and listens to what you have to say. They let you know the information about your car or get you an answer. I never doubt them More

by JTHOMASSHEERIN
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

May 05, 2026

Smythe Volvo Cars responded

Thank you for highlighting how welcoming our staff was and for trusting us during your Volvo XC90 service. Doug and our team are pleased to keep you informed and address all your concerns. We look forward to assisting you again. Enjoy!

May 04, 2026

Dealership Rating
Employee Rating

We have owned three Volvos, all of which got serviced here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! More

by vinniedownunder
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 05, 2026

Smythe Volvo Cars responded

It means a lot to us that you’ve trusted our service department with three Volvos over the past 20 years. We’re pleased your Volvo C70 received reliable care, and we look forward to supporting you again. Enjoy!

May 04, 2026

Dealership Rating
Employee Rating

It is a pleasure taking my car there for service. They found the problem class and fix it More

by Craigpabs66
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

May 05, 2026

Smythe Volvo Cars responded

We’re delighted you find it a pleasure to bring your Volvo XC60 in for service. Doug and our team were happy to locate the issue promptly and fix it, and we look forward to keeping your vehicle running smoothly. Enjoy!

May 03, 2026

Dealership Rating
Employee Rating

Long waiting time without updates. First update 1/12 - 2 hours in. Additional services recommended could not see physically the needed repair (Sunroof) sealant in a 2020. If this is co More

by CGHINT
Recommend Dealer
No

Other Employees Tagged: Doug MacAdam

May 08, 2026

Smythe Volvo Cars responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Kevin Flanagan

May 03, 2026

Dealership Rating
Employee Rating

Doug could not have been more helpful and pleasant to deal with! A+ service! Thank you! More

by TERRYBRENAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2026

Smythe Volvo Cars responded

It’s fantastic Doug was able to assist you so pleasantly during your Volvo XC40 service. We’re glad the experience lived up to your expectations. Thank you for the five-star feedback! Enjoy!

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