Doug MacAdam
Doug MacAdam at Smythe Volvo

Doug MacAdam

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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5.0
394 Reviews

I have nearly forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

41 yrs, 4 mos

Industry Experience

41 yrs, 4 mos

5.0

394 Reviews

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394 Reviews of Doug MacAdam

June 21, 2025

Dealership Rating
Employee Rating

I have been dealing with Smythe Volvo for 25 years, they are fantastic. Great customer service - go see Doug! More

by Ocooke60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 21, 2025

Smythe Volvo responded

We're glad to have been serving you for 25 years. Our team is dedicated to providing excellent customer service. Consider giving us a shout if there's ever more we can do for you.

June 19, 2025

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The most striking feature of Smythe's Volvo Dealership is the professional and courteous nature of its staff. Coupled with which, the service which is provided there is of a very high standard. More

by Collinmwolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Smythe Volvo responded

Thank you for your kind words about Smythe Volvo. We appreciate your recognition of our team's professionalism and high standards.

May 05, 2025

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Jessica was very accommodating and met all my needs. She went out of her way to help me and ensure the car was in good condition and did not require additional maintenance. More

by Nicole Stein
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

May 05, 2025

Smythe Volvo responded

We're pleased to hear about your positive experience with our team. If you need anything more, we're here to assist at Smythe Volvo.

April 24, 2025

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Smythe Volvo continues to be the dealership that they have been for the past 70 years. An outstanding organization to do business with. We could not be happier with the decision that we made and all aspe More

by tomhgaff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2025

Smythe Volvo responded

Thank you for your kind words and the positive rating. We're glad to know that you're happy with your purchase decision.

April 19, 2025

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Doug was able to help me with my 2025 xc40. He was able to get me in immediately and to have a computer program rerun. This was needed to my heated seats and steering wheel. The entire service More

by jwkw
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Ferrence, Tina Dewald

Apr 19, 2025

Smythe Volvo responded

Thank you for your continued loyalty to Smythe Volvo over the years. We're pleased our team met your expectations during the service on your 2025 XC40. We appreciate you taking the time to share this feedback and look forward to assisting with any future needs.

March 12, 2025

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Over the 29 years I have been a customer I can say that their staff in all departments are always pleasant and accommodating. More

by dcwalter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 04, 2025

Smythe Volvo responded

29 years, thank you for your loyalty. We are fortunate to have customers like you we view more as friends and customers.

March 06, 2025

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Employee Rating

Kyle and his Smythe team provide yet another on parallel experience! Kyle makes the process easy, no pressure, he listens and provides answers! Kyle and his team have helped our family several times over th More

by bde5284
Recommend Dealer
Yes
Apr 21, 2025

Smythe Volvo responded

Kyle is a true professional. Thank you for this fantastic review. We hope you have many safe and happy miles in your new car.

February 05, 2025

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Employee Rating

Purchased S80 T6 in 2001 and recall the process was flawless. Sales person provided us with a detailed explanation of the car's features and how to use them. Service department always had the work comp More

by Janbonalsky
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Smythe Volvo responded

What a wonderful review! Thank you for taking the time to share your experience. We appreciate your business.

January 28, 2025

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Employee Rating

Bob Cerza was exceptional. He was knowledgeable and extremely patient. Smythe Volvo experience was pleasant and I will always recommend Bob and Smythe. More

by Ford2k15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Bob Cerza

Jan 28, 2025

Smythe Volvo responded

I must agree with you Bob is knowledgeable and patient. Thank you for taking the time to share your experience.

January 02, 2025

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Employee Rating

Doug Macadam and Scott Jackson are pillars of professionalism and efficiency. They both have consistently throughout the years gone above and beyond what is expected to provide the ultimate cust More

by Gabrielle
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson

Jan 09, 2025

Smythe Volvo responded

We do recognize Scott and Doug for the value that they provide to our company and our lives. They are great men. Thank you for taking the time to share these kind words.

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