Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
487 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 1 mo

Industry Experience

42 yrs, 1 mo

4.9

487 Reviews

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487 Reviews of Doug MacAdam

April 24, 2026

Dealership Rating
Employee Rating

Friendly & reliable service. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. More

by rrosenbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Doug MacAdam

Apr 24, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that Doug and Tom provided attentive, thorough care for your Volvo XC70. We’re glad you felt informed throughout the day, and it means a lot to have your family’s trust for over 40 years. Thank you for your continued loyalty. Enjoy!

April 23, 2026

Dealership Rating
Employee Rating

They are exceptionally well prepared well planned, and well organize they know how to take care of customers More

by AMANDA.G.MACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

April 23, 2026

Dealership Rating
Employee Rating

Doug represents a rare combination of honesty, competence and responsiveness. A reason for why we are buying another Volvo. More

by EVST09
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Apr 23, 2026

Smythe Volvo Cars responded

We appreciate you sharing your experience with Doug. We’re thrilled his integrity and competence led you to purchase another Volvo. It was a pleasure servicing your XC90 and we look forward to assisting you again. Enjoy!

April 21, 2026

Dealership Rating
Employee Rating

I have been a very happy customer of Smythe Volvo for almost 40 years. Every time I go there they make me feel like family! More

by BrettHaire
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Apr 21, 2026

Smythe Volvo Cars responded

Thank you for entrusting your Volvo XC70 to us for nearly 40 years. Doug and the team are delighted to have you as part of our service family and look forward to many more visits. Enjoy!

April 21, 2026

Dealership Rating
Employee Rating

At my service visit a month ago, the tie rods were seized and they could not do the wheel alignment so I made an appointment for yesterday. Arrived about 9 AM, finished at 1230. As in all my past visits sinc More

by DANKOWALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza, Mark Terry

Apr 21, 2026

Smythe Volvo Cars responded

Thank you for trusting us with your Volvo S60 since 2004 and for letting us follow up on the seized tie rod issue. We’re glad we could complete your wheel alignment promptly in the morning and maintain a professional, courteous experience. Your loyalty means a lot and we look forward to assisting you again. Enjoy!

April 14, 2026

Dealership Rating
Employee Rating

Doug is the absolute best. Honest, competent and communicative. Doug Doug Doug Best Best Best More

by EVST09
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Apr 14, 2026

Smythe Volvo Cars responded

It’s great to hear Doug’s honest and clear communication made your Volvo XC90 service exceptional. Thank you for the five-star rating. We look forward to assisting you again. Enjoy!

April 11, 2026

Dealership Rating
Employee Rating

Efficient, professional. The appointment was scheduled quickly then I was able to easily reschedule as the date did not work. The staff was professional and cordial. More

by TREEDY
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Apr 11, 2026

Smythe Volvo Cars responded

Thank you for letting us know how smooth scheduling and adjusting your Volvo service appointment was. Doug and our staff are glad you found the visit professional and cordial. Enjoy!

April 09, 2026

Dealership Rating
Employee Rating

Service representative was very knowledgeable and helpful. We will return to Smyth again. Thank you. More

by Matt Brauner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience with our service team’s expertise and helpfulness. We look forward to assisting you with your Volvo XC60 on your next visit. Enjoy!

April 08, 2026

Dealership Rating
Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I More

by ASAUNDERS0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 03, 2026

Dealership Rating
Employee Rating

Courteous, informative and respectful of both my time and the fact that the car was brought in for what appeared to be the same problem for the second time in a week More

by barry.bearg
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Apr 03, 2026

Smythe Volvo Cars responded

We’re glad our team offered respectful service and clear updates while honoring your time on a return visit. Thank you for bringing your Volvo in again so we could focus on finding a lasting solution. Please reach out if you need any additional assistance. Enjoy!

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