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Doug MacAdam

Overview Reviews (473) Inventory (339)

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Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

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5.0

473 Reviews

Overview Reviews (473) Inventory (339)

Dealership Experience

42 yrs

Industry Experience

42 yrs

5.0

473 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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473 Reviews of Doug MacAdam

March 22, 2026

Dealership Rating

Employee Rating

Great work. Honest. Reliable. Fast. Work was performed in a timely manner and properly. Doug and Volvo were honest with repairs needed. It was a fast turnaround. Honest. Reliable. Fast. Work was performed in a timely manner and properly. Doug and Volvo were honest with repairs needed. It was a fast turnaround. More

by MICHAEL.CORVEY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 23, 2026 -

Smythe Volvo Cars responded

Your five-star review made our day. We’re pleased you experienced honest, reliable, and fast service. Doug and our team take pride in completing Volvo repairs properly and on schedule. Enjoy!

March 22, 2026

Dealership Rating

Employee Rating

Always helpful and friendly. Highly recommended They treat their customers like family and it shows Highly recommended They treat their customers like family and it shows More

by rcerza

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 22, 2026 -

Smythe Volvo Cars responded

Thank you for recommending our service. Doug and our team are pleased you felt welcomed like family during your Volvo XC40 service and appreciate your kind feedback. Enjoy!

March 21, 2026

Dealership Rating

Employee Rating

False engine warning tested and resolved . Great service , and timely, got me back on the road with no worries. Great service , and timely, got me back on the road with no worries. More

by DEVOFRANCIS18

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 22, 2026 -

Smythe Volvo Cars responded

It’s great to know our service team resolved the false engine warning on your Volvo XC40 promptly and had you back on the road with confidence. Thank you for commending our timely response. Please let us know if you need further assistance. Enjoy!

March 21, 2026

Dealership Rating

Employee Rating

Efficient. Kind and accommodating. I appreciate the care given to my car. It was an overall great experience. Kind and accommodating. I appreciate the care given to my car. It was an overall great experience. More

by SLK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 21, 2026 -

Smythe Volvo Cars responded

Hello, thank you for your kind words. We’re glad the service for your Volvo XC60 was efficient and that you felt well cared for. Doug will be happy to hear you had a great experience, and we look forward to helping you again. Enjoy!

March 20, 2026

Dealership Rating

Employee Rating

Perfect Great people great product great price. Recommend to everyone I know Don't go any where else ! Recommend to everyone I know Don't go any where else ! More

by RUDY.URRABAZO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 20, 2026 -

Smythe Volvo Cars responded

It’s fantastic to know you had a great experience thanks to Doug’s help and fair pricing for your Volvo XC90. Thank you for recommending our team to your friends. Enjoy!

March 20, 2026

Dealership Rating

Employee Rating

Being a customer since 1997 or so, the service has always been excellent. Service great, techs great and overall experience great. been excellent. Service great, techs great and overall experience great. More

by Allen Whitehouse Station

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 20, 2026 -

Smythe Volvo Cars responded

We’re grateful for your loyalty since 1997 and for bringing your Volvo S60 back to us. It’s rewarding to know our service team continues to meet your expectations. Enjoy!

March 19, 2026

Dealership Rating

Employee Rating

Easy to book an appointment. Timely service. Great service advisor. Overall pleasant professional experience Consistent professional service Timely service. Great service advisor. Overall pleasant professional experience Consistent professional service More

by JPM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 19, 2026 -

Smythe Volvo Cars responded

Great to hear booking an appointment was easy and that Doug delivered timely, professional care for your Volvo XC90 Hybrid. Thank you for recognizing our consistent service and we look forward to helping you again. Enjoy!

March 18, 2026

Dealership Rating

Employee Rating

As always, outstanding service Courteous, professional, truly exceeding my expectations I would recommend to anyone truly exceeding my expectations I would recommend to anyone More

by Volvov602020

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 18, 2026 -

Smythe Volvo Cars responded

Thank you for trusting us with your Volvo XC60. We’re thrilled to hear our team provided courteous and professional service that exceeded your expectations. Doug and everyone here appreciate your recommendation and look forward to serving you again. Enjoy!

March 17, 2026

Dealership Rating

Employee Rating

Great service. Doug was great as always No thanks no thanks no thanks no thanks Doug was great as always No thanks no thanks no thanks no thanks More

by Meehow

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 17, 2026 -

Smythe Volvo Cars responded

We’re delighted to hear you enjoyed our service. Doug is glad he could continue delivering a great experience. Thank you for trusting us with your Volvo C70. Enjoy!

March 14, 2026

Dealership Rating

Employee Rating

Customer focused. Also great service. Doug Macadam is a great service advisor. He is very knowledgeable Also great service. Doug Macadam is a great service advisor. He is very knowledgeable More

by Meehow

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 14, 2026 -

Smythe Volvo Cars responded

It’s great to know that Doug’s expertise made your Volvo S80 service a positive experience. Thank you for highlighting his customer-focused approach and thorough knowledge. We look forward to assisting you with your next service. Enjoy!

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All-wheel Drive

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All-wheel Drive

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2026 Volvo XC90 | new

$71,945

2026 Volvo XC90

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Vapour Grey Metallic exterior

Automatic

All-wheel Drive

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2023 Volvo XC90 | used

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used

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All-wheel Drive

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