Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
527 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 4 mos

Industry Experience

42 yrs, 4 mos

4.9

527 Reviews

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527 Reviews of Doug MacAdam

July 22, 2026

Dealership Rating
Employee Rating

Always a great experience with Kyle and his Smythe Volvo Team! Very professional, no pressure and always kind and caring, they treat you like a member of the family! More

by Rose2020
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Kyle Jackson

Jul 22, 2026

Smythe Volvo Cars responded

What a pleasure to read that Kyle and our team provided professional, pressure-free care. Thank you for trusting us with your Volvo S60 Hybrid and for treating us like part of your family. We look forward to seeing you again soon. Enjoy!

July 20, 2026

Dealership Rating
Employee Rating

Genuine- honest- kind A quality vehicle- terrific service and excellent customer experience. You're the best - thank you! More

by Ehakes0
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jul 20, 2026

Smythe Volvo Cars responded

It’s wonderful to know our honest approach and service stood out during your Volvo XC90 visit. We’re delighted you enjoyed the quality vehicle and customer care. We look forward to assisting you again. Enjoy!

July 07, 2026

Dealership Rating
Employee Rating

SMYTHE Volvo is the best place bar none to enjoy the process of buying and servicing your car. The staff is knowledgable, professional, kind and accommodating in every way! More

by TINAM0NAGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that buying and servicing your Volvo C70 was such a positive experience. Your recognition of our team’s professionalism, kindness, and accommodating approach truly brightens our day. We look forward to welcoming you back whenever you need us again. Enjoy!

June 27, 2026

Dealership Rating
Employee Rating

Very customer focused and professional Doug gave me an accurate estimate on the length of time for servicing my car and it was returned on time. More

by mmaclean16
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jun 27, 2026

Smythe Volvo Cars responded

It’s wonderful to hear Doug provided a precise service estimate and returned your Volvo S60 as promised. We’re delighted the timing worked for you and appreciate your trust in our service team. Enjoy!

June 19, 2026

Dealership Rating
Employee Rating

Mark calls to explain everything amazing place thanks so much for your help with my Volvo More

by MRODRICK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Smythe Volvo Cars responded

It’s great to know that Mark’s thorough explanations and support made your experience so positive. We appreciate your kind words about our service and your Volvo. Please reach out anytime if you need further assistance. Enjoy!

June 18, 2026

Dealership Rating
Employee Rating

Excellent appointment availability. Excellent customer service Doug was very accommodating and communicated necessary information clearly and politely More

by BTROTTERE
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jun 18, 2026

Smythe Volvo Cars responded

Thank you for noting our flexible appointment availability and service on your Volvo. We’re glad Doug communicated clearly and accommodated your needs. We appreciate your feedback and look forward to your next visit. Enjoy!

June 16, 2026

Dealership Rating
Employee Rating

Staff is always friendly and helpful. I always ask for Ryan to work on my car. More

by MEADIE1959
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jun 17, 2026

Smythe Volvo Cars responded

Thank you for your five-star rating. We’re glad our team is always friendly and helpful and that your Volvo XC60 is in good hands. We look forward to working on your vehicle again soon. Enjoy!

June 16, 2026

Dealership Rating
Employee Rating

Smythe has been my go to dealer for many years and I've known the Flanagans for all of those years. Doug has been one of my constant trusted service advisors and he as well as Tina, Tom and others have hel More

by sigitaz
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jun 16, 2026

Smythe Volvo Cars responded

Thank you for your years of loyalty and trust in our service department. Doug and our team appreciate being your go-to for Volvo S60 maintenance. We’re pleased our punctual, fair approach continues to meet your expectations and look forward to helping you whenever you’re in New Jersey. Enjoy!

June 14, 2026

Dealership Rating
Employee Rating

Smythe Dealership/Service is the best and the only dealership we take our Volvo to. Thank you to Tom Coward and Doug MacAdam for their always excellent customer service.. More

by MARTINSENJOYCEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2026

Smythe Volvo Cars responded

We’re honored that you bring your Volvo XC60 in for service. It’s wonderful to hear Tom and Doug provided excellent care. We look forward to assisting you again. Enjoy!

June 13, 2026

Dealership Rating
Employee Rating

Committed to serving their customers, fair pricing and superior value. I'm always confident they have done a terrific job keeping my Volvo in great shape. More

by Mr Hyundai
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jun 13, 2026

Smythe Volvo Cars responded

We’re delighted you value our fair pricing and superior service. It’s rewarding to know you feel confident in the work we do to keep your Volvo running smoothly. Thank you for trusting us with your vehicle’s care. Enjoy!

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