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Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
491 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 2 mos

Industry Experience

42 yrs, 2 mos

4.9

491 Reviews

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491 Reviews of Doug MacAdam

May 02, 2026

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Employee Rating

Everything was efficient and easy. Doug was a good communicator all the way through the process. More

by STEVEN.M.JONES
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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May 02, 2026

Smythe Volvo Cars responded

It’s great to know our service team made the maintenance on your Volvo V60 Cross Country both efficient and clear. Doug is pleased to have kept you informed at every step. We look forward to assisting you again when you need service. Enjoy!

April 30, 2026

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Employee Rating

Great Doug MacAdam is a real professional and makes me feel totally comfortable dealing with Smythe More

by BrettHaire
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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Apr 30, 2026

Smythe Volvo Cars responded

We’re glad Doug helped you feel comfortable with our service team. Thank you for trusting us with your Volvo. We look forward to serving you again. Enjoy!

April 29, 2026

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Everything went well as expected. There was only as issue with their texting function which did not work in my case so it was delayed. I also want to recognize Patrick as I paid m More

by PATRICIA.DOLGIN
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson, Patrick Mclaughlin

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Apr 29, 2026

Smythe Volvo Cars responded

We’re pleased your Volvo service met your expectations. Patrick enjoyed explaining the completed work and outlining next year’s maintenance, and we apologize for the texting delay. Thanks for recognizing Patrick’s efforts and for your patience. Enjoy!

April 26, 2026

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Employee Rating

I have been a Smythe Volvo customer for over 35 years and all I have driven are Volvos. I find them to be the perfect combination of pleasing design and excellent performance. Doug MaAdam and the Smythe fa More

by Peter B L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Scott Jackson, Tina Dewald, Billy Shannon

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Apr 26, 2026

Smythe Volvo Cars responded

Your loyalty over 35 years truly stands out, and we’re pleased the design and performance of your Volvo continue to meet your expectations. Doug and our team take pride in ensuring your XC70 receives the care it deserves. It’s especially rewarding to know our work has helped keep your family safe on New Jersey roads. Enjoy!

April 24, 2026

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Employee Rating

Friendly & reliable service. Doug & Tom are always attentive & thorough. I am kept informed of my car's status during the day. Our family has been with Smythe for 40+ years. More

by rrosenbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward , Doug MacAdam

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Apr 24, 2026

Smythe Volvo Cars responded

It’s wonderful to hear that Doug and Tom provided attentive, thorough care for your Volvo XC70. We’re glad you felt informed throughout the day, and it means a lot to have your family’s trust for over 40 years. Thank you for your continued loyalty. Enjoy!

April 23, 2026

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Employee Rating

They are exceptionally well prepared well planned, and well organize they know how to take care of customers More

by AMANDA.G.MACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

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Apr 23, 2026

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

April 23, 2026

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Employee Rating

Doug represents a rare combination of honesty, competence and responsiveness. A reason for why we are buying another Volvo. More

by EVST09
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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Apr 23, 2026

Smythe Volvo Cars responded

We appreciate you sharing your experience with Doug. We’re thrilled his integrity and competence led you to purchase another Volvo. It was a pleasure servicing your XC90 and we look forward to assisting you again. Enjoy!

April 21, 2026

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Employee Rating

I have been a very happy customer of Smythe Volvo for almost 40 years. Every time I go there they make me feel like family! More

by BrettHaire
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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Apr 21, 2026

Smythe Volvo Cars responded

Thank you for entrusting your Volvo XC70 to us for nearly 40 years. Doug and the team are delighted to have you as part of our service family and look forward to many more visits. Enjoy!

April 21, 2026

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Employee Rating

At my service visit a month ago, the tie rods were seized and they could not do the wheel alignment so I made an appointment for yesterday. Arrived about 9 AM, finished at 1230. As in all my past visits sinc More

by DANKOWALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza, Mark Terry

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Apr 21, 2026

Smythe Volvo Cars responded

Thank you for trusting us with your Volvo S60 since 2004 and for letting us follow up on the seized tie rod issue. We’re glad we could complete your wheel alignment promptly in the morning and maintain a professional, courteous experience. Your loyalty means a lot and we look forward to assisting you again. Enjoy!

April 14, 2026

Dealership Rating
Employee Rating

Doug is the absolute best. Honest, competent and communicative. Doug Doug Doug Best Best Best More

by EVST09
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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Apr 14, 2026

Smythe Volvo Cars responded

It’s great to hear Doug’s honest and clear communication made your Volvo XC90 service exceptional. Thank you for the five-star rating. We look forward to assisting you again. Enjoy!

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