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Doug MacAdam

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Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

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5.0

461 Reviews

Overview Reviews (461) Inventory (323)

Dealership Experience

42 yrs

Industry Experience

42 yrs

5.0

461 Reviews

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461 Reviews of Doug MacAdam

March 01, 2026

Dealership Rating

Employee Rating

Smythe Volvo was very professional and helpful in performing service work. Doug, who managed the case, went out of his way to help us decide what are the critical issues to fixes, explained what they performing service work. Doug, who managed the case, went out of his way to help us decide what are the critical issues to fixes, explained what they will do, gave us right discount possible, and communicated effectively. Very happy with Doug's handling of our case. Thanks, Doug and thanks Smythe Volvo More

by nimit_m

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 02, 2026 -

Smythe Volvo Cars responded

We’re pleased our team provided professional and helpful service on your Volvo XC60. Doug is glad he could guide you through the crucial repairs, explain each step, and secure the most beneficial discount while keeping you informed. Thank you for acknowledging his efforts and sharing your positive experience. Enjoy!

February 27, 2026

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Employee Rating

Doug was great and made me feel at ease going to a new dealership I thought the communication on how long things would take and how much they would cost was excellent dealership I thought the communication on how long things would take and how much they would cost was excellent More

by Claireandamit

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Feb 27, 2026 -

Smythe Volvo Cars responded

Thank you for the five-star rating and for highlighting Doug’s support. We’re glad the clear timing and cost information put you at ease during your Volvo XC90 service. Enjoy!

February 25, 2026

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Employee Rating

I’ve been working with Doug for the 3 Volvo’s I’ve purchased from Smythe. He’s the best!! purchased from Smythe. He’s the best!! More

by JAPHILLIPS10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward, Patrick Mclaughlin

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Feb 25, 2026 -

Smythe Volvo Cars responded

We’re thrilled to hear that Doug delivered exceptional service on your Volvo XC60. It’s fantastic to know he’s made each of your three Volvo experiences so positive. We look forward to assisting you again. Enjoy!

February 24, 2026

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As always great service. Doug is the best! Prefer to take my car to the dealership even thought it's a little drive Doug is the best! Prefer to take my car to the dealership even thought it's a little drive More

by kgulbish

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Feb 24, 2026 -

Smythe Volvo Cars responded

We’re thrilled you’re pleased with our service, and Doug will be delighted to know he’s made such an impact. Thank you for choosing us for your Volvo XC40 maintenance, even with the extra drive. We look forward to assisting you again soon. Enjoy!

February 24, 2026

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Even thought I live a little distance I prefer to service my car here. Service is excellent and Doug is the best! my car here. Service is excellent and Doug is the best! More

by kgulbish

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 24, 2026 -

Smythe Volvo Cars responded

Thank you for making the trip to have your Volvo serviced with us. We’re delighted that Doug provided excellent care during your visit. Please reach out anytime you need assistance. Enjoy!

February 23, 2026

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Employee Rating

Excellent service. Good communication skills - updated is on progress and with any open questions right away Good communication skills - updated is on progress and with any open questions right away More

by MICHELLECGRECO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 23, 2026 -

Smythe Volvo Cars responded

Thank you for noting our communication during your Volvo service. Doug and our team are glad to have kept you in the loop with updates and quick answers to your questions. We appreciate your trust and look forward to helping you again. Enjoy!

February 20, 2026

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What a great experience- professional, honest and fair. Would buy again - service is excellent as well Would buy again - service is excellent as well More

by Jimrer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Flanagan, Sean Flanagan, Tom Coward, Tina Dewald, Kyle Jackson, Regina Krauza, Jessica Hermida

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Feb 20, 2026 -

Smythe Volvo Cars responded

We’re delighted your Volvo XC60 purchase felt professional, honest and fair, and that you found our service to be excellent. We look forward to serving you again whenever you return. Enjoy!

February 11, 2026

Dealership Rating

Employee Rating

Doug represents the best in Smythe Volvo. He is professional, knowledgeable, detailed and cares. Best! He is professional, knowledgeable, detailed and cares. Best! More

by 7MIKULA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 11, 2026 -

Smythe Volvo Cars responded

It’s great to hear Doug’s professionalism, expertise, and attention to detail made your Volvo XC40 service so positive. His genuine care truly stands out. If there’s anything you need in the future, feel free to reach out. Enjoy!

February 11, 2026

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Employee Rating

They double charged us and I'm now having to work with my bank on the charge bank on the charge More

by rvkenmil

Verified Customer

Recommend Dealer

Other Employees Tagged: Doug MacAdam

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Feb 14, 2026 -

Smythe Volvo Cars responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Kevin Flanagan

February 08, 2026

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Employee Rating

Scheduling an appointment and reserving a loaner car was quick and easy. My service advisor, Doug, has been an absolute pleasure to work with this visit, as well as, year after year. He does his job incredi quick and easy. My service advisor, Doug, has been an absolute pleasure to work with this visit, as well as, year after year. He does his job incredibly well, he's knowledgeable, personable and always works with me to come up with the best plan of maintenance for my vehicle. He's a true gem in the industry and one of the big reasons I continue to buy Volvo's. More

by ALIB123

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Feb 08, 2026 -

Smythe Volvo Cars responded

We’re glad scheduling your service appointment and reserving a loaner for your Volvo XC60 was quick and easy. Doug will be thrilled to know his knowledge and personable approach continue to make each visit a pleasure. Thank you for trusting us with your Volvo year after year.

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