Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
508 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 2 mos

Industry Experience

42 yrs, 2 mos

4.9

508 Reviews

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508 Reviews of Doug MacAdam

May 26, 2026

Dealership Rating
Employee Rating

I’ve been going to Smythe Volvo for service since purchasing my first Volvo in 2014. My experience at Smythe has always been great. Doug Macadam always treats me honestly and fairly. I trust him (and More

by BrianC
Service Price Transparency
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Recommend Dealer
Yes
May 26, 2026

Smythe Volvo Cars responded

It’s wonderful to see you’ve trusted our team with your Volvo V60 Cross Country since 2014. We’re pleased Doug continues to provide honest, fair service and that you’ve chosen Volvo for three of your vehicles. Thank you for your loyalty and we look forward to assisting you again. Enjoy!

May 24, 2026

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Excellent service! Very knowlegable about their cars. Everyone there cares about customers. Would recommend highly More

by LIZZA
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza, Mark Terry

May 24, 2026

Smythe Volvo Cars responded

It’s great to hear that our service and knowledge of your Volvo XC60 made your visit so positive. Thank you for recommending us so highly. We look forward to assisting you again. Enjoy!

May 22, 2026

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Employee Rating

Doug was really great in handling my case Unlike Sean, Doug was professional, knowledgeable, understanding and friendly More

by antohoss
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

May 22, 2026

Smythe Volvo Cars responded

Thank you for highlighting Doug’s professional and friendly support during your Volvo service. We’re delighted Doug’s expertise and understanding approach made your visit so positive. We appreciate your five-star rating and look forward to serving you again. Enjoy!

May 21, 2026

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Employee Rating

I was given a loaner car so I didn't have to change my schedule. The car was not ready until late afternoon but was not a problem with loaner. Always excellent service! More

by Cadreyer2000
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

May 21, 2026

Smythe Volvo Cars responded

Thank you for sharing how the loaner car helped keep your schedule intact despite the later pickup time. We’re delighted our team delivered excellent service for your Volvo. We look forward to assisting you again at your next service visit. Enjoy!

May 18, 2026

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Employee Rating

It's a pleasure to deal with Doug, and other individuals at the dealership were extremely helpful. More

by STEVENGROSSMAN555
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

May 18, 2026

Smythe Volvo Cars responded

We appreciate your kind words. Doug and our staff are pleased to assist with your Volvo XC40 service. Thank you for the five-star rating, and we look forward to helping you again. Enjoy!

May 18, 2026

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I had my car towed in because of electrical issue you got to the bottom of what was wrong got it fixed and sent me on my way. Doug kept me informed throughout the process and was great he got me a loaner car More

by Volkswagen19@
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

May 18, 2026

Smythe Volvo Cars responded

Thank you for trusting us with your Volvo XC60’s electrical repair. We’re pleased we could diagnose the issue quickly and arrange a loaner. We look forward to assisting when you decide to purchase your next Volvo. Enjoy!

May 17, 2026

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Employee Rating

Diagnosis showed what work was urgent. Doug was excellent. He explains well, lets you know what work is urgent, what is less urgent. More

by nab5284
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

May 17, 2026

Smythe Volvo Cars responded

Thank you for letting us know how Doug’s clear diagnosis and explanations helped you prioritize your Volvo S60’s repairs. We’re glad he made it easy to understand which work was urgent and which could wait. We appreciate your trust and look forward to serving you again. Enjoy!

May 13, 2026

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Employee Rating

Keep up the great work , quick service, good communication, detailed report, good service overall. Good one. More

by AALOKSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Smythe Volvo Cars responded

It’s wonderful to know our team’s quick service, clear communication, and detailed report on your XC90 Hybrid hit the mark. Your feedback encourages us to keep this momentum going. We appreciate your support and look forward to helping you again. Enjoy!

May 10, 2026

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Doug MacAdam is the best! He explains to me everything that is needed serviced on my car to make it functional for a safe ride. I always leave knowing that I can trust Doug & More

by VPBARNES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald, Regina Krauza

May 10, 2026

Smythe Volvo Cars responded

It’s a pleasure to hear that Doug and our team have earned your trust over nineteen years of service for your Volvo C70. We’re glad that the thorough explanations give you confidence in your vehicle’s safety. We look forward to caring for your car on every visit. Enjoy!

May 10, 2026

Dealership Rating
Employee Rating

Purchased two cars from Smythe so far . Would never consider going anywhere else for my next Volvo !!! Kudos to Billy Shannon during my last service . He thoroughly explained what needed to More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2026

Smythe Volvo Cars responded

Thank you for choosing us for two Volvo purchases and for your continued loyalty. We’re glad that Billy made the service on your XC40 clear and professional. We look forward to assisting you with your next Volvo. Enjoy!

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