Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
483 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 1 mo

Industry Experience

42 yrs, 1 mo

4.9

483 Reviews

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483 Reviews of Doug MacAdam

April 14, 2026

Dealership Rating
Employee Rating

Doug is the absolute best. Honest, competent and communicative. Doug Doug Doug Best Best Best More

by EVST09
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Apr 14, 2026

Smythe Volvo Cars responded

It’s great to hear Doug’s honest and clear communication made your Volvo XC90 service exceptional. Thank you for the five-star rating. We look forward to assisting you again. Enjoy!

April 11, 2026

Dealership Rating
Employee Rating

Efficient, professional. The appointment was scheduled quickly then I was able to easily reschedule as the date did not work. The staff was professional and cordial. More

by TREEDY
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Apr 11, 2026

Smythe Volvo Cars responded

Thank you for letting us know how smooth scheduling and adjusting your Volvo service appointment was. Doug and our staff are glad you found the visit professional and cordial. Enjoy!

April 09, 2026

Dealership Rating
Employee Rating

Service representative was very knowledgeable and helpful. We will return to Smyth again. Thank you. More

by Matt Brauner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience with our service team’s expertise and helpfulness. We look forward to assisting you with your Volvo XC60 on your next visit. Enjoy!

April 08, 2026

Dealership Rating
Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I More

by ASAUNDERS0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 03, 2026

Dealership Rating
Employee Rating

Courteous, informative and respectful of both my time and the fact that the car was brought in for what appeared to be the same problem for the second time in a week More

by barry.bearg
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Apr 03, 2026

Smythe Volvo Cars responded

We’re glad our team offered respectful service and clear updates while honoring your time on a return visit. Thank you for bringing your Volvo in again so we could focus on finding a lasting solution. Please reach out if you need any additional assistance. Enjoy!

April 03, 2026

Dealership Rating
Employee Rating

smythe is always great helpful and communicative this ai bot is a little annoying tbh ?? More

by Antonio m Osorio
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Apr 05, 2026

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Enjoy! Smythe Volvo Cars

March 30, 2026

Dealership Rating
Employee Rating

Always great. I didn't buy my car at Smythe but always go for service- always helpful, honest, friendly. More

by SSBILENKER
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Mar 30, 2026

Smythe Volvo Cars responded

Your continued loyalty for your Volvo XC40 service means a lot to our team. Doug and our service staff strive to deliver honest, friendly support every visit. We look forward to helping you again soon. Enjoy!

March 27, 2026

Dealership Rating
Employee Rating

Another great experience with Kyle and his Smythe volvo team. Always helpful whenever I call, always trouble free professional service! More

by Becasully52
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Kyle Jackson , Harry Finsen

Mar 27, 2026

Smythe Volvo Cars responded

We appreciate you coming back and sharing your experience with Kyle and our Volvo team. It’s great to know our support by phone has been seamless and professional. We look forward to helping you again whenever you need us. Enjoy!

March 27, 2026

Dealership Rating
Employee Rating

Great job! Doug McAdam was very thorough in how he took care of the car and in all communications. A pleasure to work with! More

by douglas.bradley55
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Mar 27, 2026

Smythe Volvo Cars responded

It’s great to hear Doug provided detailed service on your Volvo XC90 and kept communication clear. We appreciate you sharing your experience. Enjoy!

March 26, 2026

Dealership Rating
Employee Rating

Always a good service experience at Smythe Volvo. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. More

by ABIANCHI2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Billy Shannon

Mar 27, 2026

Smythe Volvo Cars responded

It’s great to hear Doug usually sets the standard and that Billy stepped in smoothly for your Volvo V60 Cross Country service. We’re glad everything went well and appreciate you trusting us with your car. Let us know whenever you need us again. Enjoy!

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