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Doug MacAdam

Overview Reviews (479) Inventory (353)

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Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

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5.0

479 Reviews

Overview Reviews (479) Inventory (353)

Dealership Experience

42 yrs, 1 mo

Industry Experience

42 yrs, 1 mo

5.0

479 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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479 Reviews of Doug MacAdam

April 03, 2026

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Employee Rating

Courteous, informative and respectful of both my time and the fact that the car was brought in for what appeared to be the same problem for the second time in a week the fact that the car was brought in for what appeared to be the same problem for the second time in a week More

by barry.bearg

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Apr 03, 2026 -

Smythe Volvo Cars responded

We’re glad our team offered respectful service and clear updates while honoring your time on a return visit. Thank you for bringing your Volvo in again so we could focus on finding a lasting solution. Please reach out if you need any additional assistance. Enjoy!

April 03, 2026

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Employee Rating

smythe is always great helpful and communicative this ai bot is a little annoying tbh ?? bot is a little annoying tbh ?? More

by Antonio m Osorio

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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March 30, 2026

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Employee Rating

Always great. I didn't buy my car at Smythe but always go for service- always helpful, honest, friendly. I didn't buy my car at Smythe but always go for service- always helpful, honest, friendly. More

by SSBILENKER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 30, 2026 -

Smythe Volvo Cars responded

Your continued loyalty for your Volvo XC40 service means a lot to our team. Doug and our service staff strive to deliver honest, friendly support every visit. We look forward to helping you again soon. Enjoy!

March 27, 2026

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Employee Rating

Another great experience with Kyle and his Smythe volvo team. Always helpful whenever I call, always trouble free professional service! team. Always helpful whenever I call, always trouble free professional service! More

by Becasully52

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Kyle Jackson, Harry Finsen

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Mar 27, 2026 -

Smythe Volvo Cars responded

We appreciate you coming back and sharing your experience with Kyle and our Volvo team. It’s great to know our support by phone has been seamless and professional. We look forward to helping you again whenever you need us. Enjoy!

March 27, 2026

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Employee Rating

Great job! Doug McAdam was very thorough in how he took care of the car and in all communications. A pleasure to work with! Doug McAdam was very thorough in how he took care of the car and in all communications. A pleasure to work with! More

by douglas.bradley55

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 27, 2026 -

Smythe Volvo Cars responded

It’s great to hear Doug provided detailed service on your Volvo XC90 and kept communication clear. We appreciate you sharing your experience. Enjoy!

March 26, 2026

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Employee Rating

Always a good service experience at Smythe Volvo. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. More

by ABIANCHI2011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Billy Shannon

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Mar 27, 2026 -

Smythe Volvo Cars responded

It’s great to hear Doug usually sets the standard and that Billy stepped in smoothly for your Volvo V60 Cross Country service. We’re glad everything went well and appreciate you trusting us with your car. Let us know whenever you need us again. Enjoy!

March 22, 2026

Dealership Rating

Employee Rating

Great work. Honest. Reliable. Fast. Work was performed in a timely manner and properly. Doug and Volvo were honest with repairs needed. It was a fast turnaround. Honest. Reliable. Fast. Work was performed in a timely manner and properly. Doug and Volvo were honest with repairs needed. It was a fast turnaround. More

by MICHAEL.CORVEY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 23, 2026 -

Smythe Volvo Cars responded

Your five-star review made our day. We’re pleased you experienced honest, reliable, and fast service. Doug and our team take pride in completing Volvo repairs properly and on schedule. Enjoy!

March 22, 2026

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Employee Rating

Always helpful and friendly. Highly recommended They treat their customers like family and it shows Highly recommended They treat their customers like family and it shows More

by rcerza

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 22, 2026 -

Smythe Volvo Cars responded

Thank you for recommending our service. Doug and our team are pleased you felt welcomed like family during your Volvo XC40 service and appreciate your kind feedback. Enjoy!

March 21, 2026

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Employee Rating

False engine warning tested and resolved . Great service , and timely, got me back on the road with no worries. Great service , and timely, got me back on the road with no worries. More

by DEVOFRANCIS18

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 22, 2026 -

Smythe Volvo Cars responded

It’s great to know our service team resolved the false engine warning on your Volvo XC40 promptly and had you back on the road with confidence. Thank you for commending our timely response. Please let us know if you need further assistance. Enjoy!

March 21, 2026

Dealership Rating

Employee Rating

Efficient. Kind and accommodating. I appreciate the care given to my car. It was an overall great experience. Kind and accommodating. I appreciate the care given to my car. It was an overall great experience. More

by SLK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Mar 21, 2026 -

Smythe Volvo Cars responded

Hello, thank you for your kind words. We’re glad the service for your Volvo XC60 was efficient and that you felt well cared for. Doug will be happy to hear you had a great experience, and we look forward to helping you again. Enjoy!

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