Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
515 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 3 mos

Industry Experience

42 yrs, 3 mos

4.9

515 Reviews

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515 Reviews of Doug MacAdam

June 06, 2026

Dealership Rating
Employee Rating

I did not have an appointment and you were able to take care of me . I have worked with Doug from the day he started at Smythe . A true professional and great guy . More

by whatever
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jun 06, 2026

Smythe Volvo Cars responded

Thank you for letting us take care of you on short notice and for working with Doug since day one. We appreciate your 5-star rating and look forward to helping you again. Enjoy!

June 05, 2026

Dealership Rating
Employee Rating

have been dealing with doug macadam for years. he is one of the reasons i continue to come to smythe. he i always professional, knowledgeable and kind! More

by macadam.lindsay43
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jun 05, 2026

Smythe Volvo Cars responded

It’s wonderful to hear Doug’s expertise and friendly approach have kept you coming back. Thank you for trusting us with your Volvo C30 service. We look forward to caring for your vehicle in the years ahead. Enjoy!

June 05, 2026

Dealership Rating
Employee Rating

have been coming to SMYTHE VOLVO for years. bought my cars from kevin f. and dealt with doug and also tom coward in service. they always go that 'extra mile.' love them and the dealership. kevi More

by macadam.lindsay43
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jun 05, 2026

Smythe Volvo Cars responded

Thank you for your loyalty over the years. We’re glad Doug and our service team could consistently go the extra mile for your Volvo C30. We look forward to helping you again in the future. Enjoy!

June 05, 2026

Dealership Rating
Employee Rating

Doug is fantastic and very knowledgeable and trustworthy. That's it I like having the car washed More

by LS
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jun 05, 2026

Smythe Volvo Cars responded

Thank you for highlighting Doug’s expertise and reliability during your Volvo service and car wash. We’re glad the experience met your expectations. We look forward to assisting you again. Enjoy!

June 04, 2026

Dealership Rating
Employee Rating

Always fantastic and prompt service at Smythe Volvo. Smythe is the most customer-focused service provider there is. More

by JERRYWISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Smythe Volvo Cars responded

Thank you for recognizing our prompt service on your Volvo XC90. It’s rewarding to know our focus on customer care made a difference and we hope to welcome you back soon. Enjoy!

June 01, 2026

Dealership Rating
Employee Rating

I always love the way you allow us to schedule our appointments and I noticed that you have the right number of customers and not to make them to wait in the queue. And services was no the right time More

by jiniguez64
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

Jun 01, 2026

Smythe Volvo Cars responded

It’s great to hear our scheduling tools and team kept wait times short. We’re pleased your Volvo XC40 service was completed right on time. Thanks for choosing us, and we look forward to helping you again. Enjoy!

May 30, 2026

Dealership Rating
Employee Rating

Had a car in for service for a recovering problem and am optimistic that they've figured it out More

by BR0NXBKLYNNYC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 31, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Enjoy!

May 28, 2026

Dealership Rating
Employee Rating

Service has always been top notch. The service managers have always been fair and transparent. I will need another car soon and they make me want another Volvo! More

by XTINE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

May 28, 2026

Smythe Volvo Cars responded

It’s great to hear our service managers have been fair and transparent while caring for your Volvo XC60. Knowing we’ve earned your trust and inspired you toward another Volvo is wonderful. When you’re ready to explore new models, we’ll be here to assist. Enjoy!

May 26, 2026

Dealership Rating
Employee Rating

I’ve been going to Smythe Volvo for service since purchasing my first Volvo in 2014. My experience at Smythe has always been great. Doug Macadam always treats me honestly and fairly. I trust him (and More

by BrianC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2026

Smythe Volvo Cars responded

It’s wonderful to see you’ve trusted our team with your Volvo V60 Cross Country since 2014. We’re pleased Doug continues to provide honest, fair service and that you’ve chosen Volvo for three of your vehicles. Thank you for your loyalty and we look forward to assisting you again. Enjoy!

May 24, 2026

Dealership Rating
Employee Rating

Excellent service! Very knowlegable about their cars. Everyone there cares about customers. Would recommend highly More

by LIZZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza, Mark Terry

May 24, 2026

Smythe Volvo Cars responded

It’s great to hear that our service and knowledge of your Volvo XC60 made your visit so positive. Thank you for recommending us so highly. We look forward to assisting you again. Enjoy!

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