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Doug MacAdam
Doug MacAdam at Smythe Volvo Cars

Doug MacAdam | Page 2

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
509 Reviews

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

Dealership Experience

42 yrs, 3 mos

Industry Experience

42 yrs, 3 mos

4.9

509 Reviews

Write a Review

509 Reviews of Doug MacAdam

May 10, 2026

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Employee Rating

Doug MacAdam is the best! He explains to me everything that is needed serviced on my car to make it functional for a safe ride. I always leave knowing that I can trust Doug & More

by VPBARNES13
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tina Dewald, Regina Krauza

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May 10, 2026

Smythe Volvo Cars responded

It’s a pleasure to hear that Doug and our team have earned your trust over nineteen years of service for your Volvo C70. We’re glad that the thorough explanations give you confidence in your vehicle’s safety. We look forward to caring for your car on every visit. Enjoy!

May 08, 2026

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Employee Rating

Service representatives were knowledgeable and helpful. We will be back to the Smyth. Volvo service department. More

by Matt Brauner
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Scott Jackson

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May 08, 2026

Smythe Volvo Cars responded

Thank you for recognizing our service team’s expertise and helpfulness during your Volvo S70 maintenance. We’re pleased to hear the experience met your expectations. We appreciate your trust and look forward to assisting you again. Enjoy!

May 08, 2026

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Best service ever Doug is amazing a pleasure to work with him highly recommended Best Volvo dealership, More

by NECYOS17
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Service Time
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Recommend Dealer
Yes
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May 08, 2026

Smythe Volvo Cars responded

We appreciate you sharing these kind words about the service on your Volvo XC90. Doug will be pleased to know he made a positive impression. Thank you for recommending us, and we look forward to assisting you again. Enjoy!

May 05, 2026

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Employee Rating

The staff is always welcoming and listens to what you have to say. They let you know the information about your car or get you an answer. I never doubt them More

by JTHOMASSHEERIN
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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May 05, 2026

Smythe Volvo Cars responded

Thank you for highlighting how welcoming our staff was and for trusting us during your Volvo XC90 service. Doug and our team are pleased to keep you informed and address all your concerns. We look forward to assisting you again. Enjoy!

May 04, 2026

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We have owned three Volvos, all of which got serviced here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! More

by vinniedownunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin, Justin Torain

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May 05, 2026

Smythe Volvo Cars responded

It means a lot to us that you’ve trusted our service department with three Volvos over the past 20 years. We’re pleased your Volvo C70 received reliable care, and we look forward to supporting you again. Enjoy!

May 04, 2026

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Employee Rating

It is a pleasure taking my car there for service. They found the problem class and fix it More

by Craigpabs66
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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May 05, 2026

Smythe Volvo Cars responded

We’re delighted you find it a pleasure to bring your Volvo XC60 in for service. Doug and our team were happy to locate the issue promptly and fix it, and we look forward to keeping your vehicle running smoothly. Enjoy!

May 03, 2026

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Employee Rating

Long waiting time without updates. First update 1/12 - 2 hours in. Additional services recommended could not see physically the needed repair (Sunroof) sealant in a 2020. If this is co More

by CGHINT
Recommend Dealer
No

Other Employees Tagged: Doug MacAdam

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May 08, 2026

Smythe Volvo Cars responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Kevin Flanagan

May 03, 2026

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Employee Rating

Doug could not have been more helpful and pleasant to deal with! A+ service! Thank you! More

by TERRYBRENAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2026

Smythe Volvo Cars responded

It’s fantastic Doug was able to assist you so pleasantly during your Volvo XC40 service. We’re glad the experience lived up to your expectations. Thank you for the five-star feedback! Enjoy!

May 02, 2026

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Employee Rating

Everything was efficient and easy. Doug was a good communicator all the way through the process. More

by STEVEN.M.JONES
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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May 02, 2026

Smythe Volvo Cars responded

It’s great to know our service team made the maintenance on your Volvo V60 Cross Country both efficient and clear. Doug is pleased to have kept you informed at every step. We look forward to assisting you again when you need service. Enjoy!

April 30, 2026

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Employee Rating

Great Doug MacAdam is a real professional and makes me feel totally comfortable dealing with Smythe More

by BrettHaire
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam

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Apr 30, 2026

Smythe Volvo Cars responded

We’re glad Doug helped you feel comfortable with our service team. Thank you for trusting us with your Volvo. We look forward to serving you again. Enjoy!

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