Doug MacAdam | Page 40

Excellent customer service Doug and Tom were very helpful with my service needs , very knowledgeable and friendly staff at this dealership keep up the great work ... Thank you Doug and Tom were very helpful with my service needs , very knowledgeable and friendly staff at this dealership keep up the great work ... Thank you More

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Excellent service A loaner car was ready as promised for me at drop off, and my car was ready (and washed) at the time I asked for. Everyone I dealt with was courteous A loaner car was ready as promised for me at drop off, and my car was ready (and washed) at the time I asked for. Everyone I dealt with was courteous and friendly. More

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Routine Service, No surprises or headaches Our car is a few years old now, and it's nice to still have routine maintenace performed without having to deal with surprises. Everyone at Smythe is Our car is a few years old now, and it's nice to still have routine maintenace performed without having to deal with surprises. Everyone at Smythe is pleasant and courteous. They go the extra mile to make sure the headache free miles keep on rolling. More

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2011 S60 I think most would agree that trust is a big factor in choosing where you buy your cars. I just purchased my 9th Volvo from Chris at Smythe Volvo yes I think most would agree that trust is a big factor in choosing where you buy your cars. I just purchased my 9th Volvo from Chris at Smythe Volvo yesterday. A used 2011 S60 AWD, I trust Chris to the point where I let him know my needs, budget, and time frame and he does the rest. I got a beautiful, clean, gently used car for my Daughter yesterday at a great price. More

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Excellence, again! Even on short notice they were, as always, prompt, courteous and ready on time. I trust Doug and the crew to take care all my concerns. Even on short notice they were, as always, prompt, courteous and ready on time. I trust Doug and the crew to take care all my concerns. More

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Scheduled maintenance Always a great experience when dealing with Doug MacAdam. He takes his time with my questions. Always goes above and beyond to keep me informed of the Always a great experience when dealing with Doug MacAdam. He takes his time with my questions. Always goes above and beyond to keep me informed of the status of my car. He nice and never makes you feel rushed. He is knowledgable and just a pleasure to deal with. This employee is an asset. More

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STUCK AT SHORT HILLS MALL I was Christmas's shopping at the short hills mall and my Volvo got stuck with a flat tire I called the 800 number and they towed me to Smythe Volvo I was Christmas's shopping at the short hills mall and my Volvo got stuck with a flat tire I called the 800 number and they towed me to Smythe Volvo around the Conner it was late afternoon when I arrived ,I was meet by the service manager Allen who assured me they will get a new tire on my car and get me and my little ones home safe the staff was great nick, tony Dennis and Tom, Doug they made sure a service person stayed to replace my tire something my dealer said they could not do for me, you now have a customer for life I LOVE THIS PLACE. More

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Fantastic service, great advice. Doug helped me arrange a mini-overhaul of my 2006 Volvo XC90. I had bought the car used, and while it was in great cosmetic and mechanical condition, Doug helped me arrange a mini-overhaul of my 2006 Volvo XC90. I had bought the car used, and while it was in great cosmetic and mechanical condition, some of the wearables weren't well looked after and it had been a long time since a "full" service including deep down diagnostics. I wanted the car to be running at its best for winter and the years to come. Obviously, this wasn't going to be a cheap process but Doug was fantastic in advising me what was necessary and what was a 'want' as opposed to a 'need'. He kept in contact with me throughout the whole process. including dealing with a useless warranty company, and made sure I was happy with the work every step of the way. His knowledge is incredible. I look forward to going back to Smythe for a new car in the future and working with Doug again. How every service experience should be. More

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Best service anywhere We just had a major repair on our 1997 Volvo 850T. It is a wonderful car because of the fantastic service we receive at Smythe Volvo. We are always We just had a major repair on our 1997 Volvo 850T. It is a wonderful car because of the fantastic service we receive at Smythe Volvo. We are always treated so nicely and quickly. We dealt with Doug MacAdam who was extremely helpful and wonderful to work with. As usual, Smythe gave us a loaner car which is very convenient. It was a beautiful brand new XC70 I can't say enough about the excellent service we always receive and the friendly and efficient people we deal with at Smythe! More

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Product/Process evaluation I wanted to take the time to write about my recent purchase of a CX-90 from Smythe. Initially, the conversations I had with Kevin Flanagan about the c I wanted to take the time to write about my recent purchase of a CX-90 from Smythe. Initially, the conversations I had with Kevin Flanagan about the car were extremely helpful. His knowledge of the specific car and matching it to my needs really helped sell me on the idea that this was the car for me. After that he and his team did a great job of walking me through the purchase process which was a bit more complicated than normal as I am buying it as part of a corporate team. The arrival of the car and the transfer to me were handled in an a great manner. Again Kevin was there to make me feel comfortable. just as importantly one of his team, Ashley Butfiloski did a fantastic job of walking me through all the details about how the car and its systems work. I can truly say I never received a car before with that much information on how and what to do. An outstanding job by everybody involved and thank you. More

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