Doug MacAdam | Page 48

Can't wait until you move to your new location and 'spread out' just a bit. I usually a "waiter" for the car as it is serviced and the experience is rather 'intimate' but I know it's the best you can 'spread out' just a bit. I usually a "waiter" for the car as it is serviced and the experience is rather 'intimate' but I know it's the best you can do under present circumstances. More

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To me, this dealership's reputation is based on the professionalism of its service operation. There isn't a person that I haven't worked with and have found everyone to be exceptional. Tom Coward per professionalism of its service operation. There isn't a person that I haven't worked with and have found everyone to be exceptional. Tom Coward personally drove me to the train station and called me twice during the day to go over various car issues. The car is a 1999 and in great shape primarily due to the care given by this dealership. I just leased a Volvo from the dealership because of the experience that my wife has had with her car. This whole operation is first rate. More

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As usual, I am treated as a valued customer, with respect and kindness. Everything is done perfectly and every request is honored. I would not buy another kind of car because of the service given at Smythe. and kindness. Everything is done perfectly and every request is honored. I would not buy another kind of car because of the service given at Smythe. Thank you. Sherry Wang More

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We are in the middle of hurricane Sandy and your guys called us the night before to be sure we were coming, came in on the day despite weather and were done before noon. Awesome. called us the night before to be sure we were coming, came in on the day despite weather and were done before noon. Awesome. More

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I have moved from Summit to CT and I couldn't possibly take my beloved Volvo anywhere else to be looked after. I call ahead for an appointment and always ask for John because I consider him to be an outs take my beloved Volvo anywhere else to be looked after. I call ahead for an appointment and always ask for John because I consider him to be an outstanding mechanic. My car is 16 years old now, and is in excellent condition, thanks to John. I trust his advice implicitly, and whatever he recommends should be done to the car I accept without question. I always feel like I have arrived "home" when I go to Smythe Volvo because all at the service desk are so welcoming and eagerly make me feel at home. If ever I need to replace my car, of course I would only go to Smythe Volvo, although I have seen a Volvo dealer in Danbury, CT which is about 30 min. from my present home. As long as I lived in NJ, I had to get a loaner to get to work. Even when I go down to have the car serviced, they offer me a loaner. Most of the time I do not need one because a friend will pick me up. I am grateful to have had the pleasure of knowing those with whom I have done business these many years. How lucky I am! More

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I have purchased seven (7) new Volvo's over the last 13 years from Smythe Volvo and would not consider another dealership. My first Volvo was purchased at another dealership and there is no comparison. T years from Smythe Volvo and would not consider another dealership. My first Volvo was purchased at another dealership and there is no comparison. They, Smythe Volo, treat you like family. Over the many years I have dealt with everyone noted above and they are all courteous, friendly and knowledgeable people. I highly recommend them to friends. More

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Service above and beyond the call of duty for an out-of-town Volvo owner!!! On a weekend drive from Massachusetts to New Jersey to visit family, my brakes began to grind horribly. Pulling in to out-of-town Volvo owner!!! On a weekend drive from Massachusetts to New Jersey to visit family, my brakes began to grind horribly. Pulling in to Smythe 10 minutes before the service department closed, with no appointment, I truly didn't expect them to be able to do anything, at least until the following week. I was flabbergasted and incredibly grateful to learn that they would be willing to fit me in THAT DAY to fix my brakes. At least an hour after the official closing time, I got my car back, brakes working beautifully, and I was able to continue on safely with my trip. I was so impressed by the service staff, and encourage anyone with a Volvo to visit Smythe. Though I don't live nearby, I did spread the word to my family in the area, and encouraged them to do the same. Thank you again for providing great service. More

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My most current visit was for replacement of oil trap diaphragm. I was experiencing a very loud whining, with the check engine light on. So I brought the car in an emergency on a Saturday. Doug MacAda diaphragm. I was experiencing a very loud whining, with the check engine light on. So I brought the car in an emergency on a Saturday. Doug MacAdam was extremely helpful, and calmed my nerves saying that it was an oil trap diaphragm issue, and nothing that needed immediate attention; moreover, he took the time to look up my car and found out that this part and service was covered under an extended warrantee (my car has 107K miles on it, and my warranty ended years ago!...but good news...this part/service was covered until 120K so I was thrilled!) The repair was made today (a week later...I drove with the noise for a week, until Doug could get me in rush service with a loaner), and my car is perfect now. I highly valued Doug's honesty and his accomodating me as soon as possible for this service. I could have taken the car somewhere else, and they might have charged me hundreds of dollars for an 'emergency' repair that could have waited...and was covered under an factory-extended warranty. Kudos to Doug and his team! More

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Sales folks willing to spend time with me: answering questions, reviewing cars available, test drives - no pressure, and they are readily available to answer questions by phone. Service: Courteous, p questions, reviewing cars available, test drives - no pressure, and they are readily available to answer questions by phone. Service: Courteous, polite, knowledgeable, they explain why actions were taken; they are very efficient at getting me in and out - and the loaner policy is outstanding. Also, I've on occasion dropped of a car *without* an appointment, due to some unexpected issue -- they are *very* accommodating here -- in most cases I got the car back the same day, and in worst case, no more than two or three days. For scheduled service appointments, car is ready when promised, if not sooner; and when I drop off the car, and haven't asked for a loaner, they always ask if I need a ride back home. Overall Volvos have been very reliable for us (driving them exclusively since 1987) - but more than that, it's Smythe that keep us coming back to the brand More

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I'm on my fourth Volvo XC70 and have bought and had them serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially N serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially Nick, Tony, Tom and Doug at the service desk. Everyone is always very pleasant and more importantly helpful. This past winter while I was in Florida having my car servicesd at Germain Volvo in Bonita Springs I was told a needed a sigificant and costly part replaced. While I had confidence in the people at Germain I have more confidence in the people at Smythe, so I immediately got on the phone with them. I had Doug speak with the mechanic at Germain and confirm what needed to done. I worked closely with Kevin, Sean, Doug and Tony to resolve my problem and to minimize the cost of the repair. I wouldn't buy or have my volvo serviced at any other Volvo dealer in New Jersey. More

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