Doug MacAdam | Page 48

On Friday, May 3rd, my Volvo S80 needed servicing for a small thing. Doug MacAdams made the appointment for the car the day before and early Friday morning, on May 3rd, I brought the car in and the repair small thing. Doug MacAdams made the appointment for the car the day before and early Friday morning, on May 3rd, I brought the car in and the repair was made in less than an half-hour. Smythe Volvo dealership is customer- friendly, does things in a timely fashion and the repair that was made was done in an efficient manner. The 2010 S80 is the best car I have ever owned and the dealership is 5-Star. Employee Doug MacAdams represents the dealership very well. I am sure he is a valued employee. -Bill Henry More

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I cannot say enough positive things about my experiences with the team at Smythe Volvo. I just picked up my new car a few days ago & they even make the experience of getting a new car pleasant. This is my with the team at Smythe Volvo. I just picked up my new car a few days ago & they even make the experience of getting a new car pleasant. This is my second car from Smythe which is why i also tagged the service team in my review. They are always helpful & friendly when i come in for service. I would not only recommend this dealership, i will continue to use them in the future More

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I've been a long-time Volvo user. The sales experience at Smythe is excellent and their servicing is terrific. They make it very easy, and I feel I get personal service, It's a pleasure doing experience at Smythe is excellent and their servicing is terrific. They make it very easy, and I feel I get personal service, It's a pleasure doing business with them. More

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Outstanding service at a fair price. Doug MacAdam always does a fantastic job following up and explaining the repairs (I have a 'heritage' Volvo - and he and the team keep it that way for me!). Keep up the does a fantastic job following up and explaining the repairs (I have a 'heritage' Volvo - and he and the team keep it that way for me!). Keep up the great work Doug and team! I won't go anywhere else (and there is a another Volvo dealer 5 minutes away from where I work- I think that tells it all!). More

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I brought in my 2008 C30 for a "no-crank, no-start" condition, and turned out to be a failed electronic steering column lock. My warranty expired a little over a year ago along with 52,000 on no-start" condition, and turned out to be a failed electronic steering column lock. My warranty expired a little over a year ago along with 52,000 on the clock. I also mentioned that I was a little disheartened being that I just made my last car payment a month ago. I have been with them since the day I bought the C30 and all of it's maintenance and repairs were done solely by them. For me, their honesty and transparency easily earned my full trust that they will always do the right thing. So, even after moving to New York, 25 miles away with another Volvo dealer 5 miles from my house, I still brought my car all the way to Summit, NJ for servicing. And I am a firm believer that loyalty is a BIG Plus. According to Tony, Sean honored the warranty through Volvo Goodwill Policy because of my impeccable service history, solid rapport and unwavering loyalty with them. It really felt good and reassuring that I chose the right place for all my car needs. Every service visit or even a simple inquiring phone call, Sean, Tony, Doug, Tom, Gary, the entire service team genuinely want to provide customers 100% satisfaction consistently, all day...everyday! Thank you Smythe Volvo! More

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We always take our Volvo vehicles for service at Smythe Volvo - The Service Department Managers are friendly, polite and we respect their professionalism. We always feel safe when we drive our Volvos ou Volvo - The Service Department Managers are friendly, polite and we respect their professionalism. We always feel safe when we drive our Volvos out of Smythe and confident that expect attention as been given to our needs. Doug MacAdam explains in detail the service/repair particulars and keeps us informed of the condition of our vehicles. The Managers and auto staff are GREAT! We would not use any other Dealership/Service Department. Thanks Smythe Volvo - Happy and Healthy New Year - The Martinsen Family More

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Can't wait until you move to your new location and 'spread out' just a bit. I usually a "waiter" for the car as it is serviced and the experience is rather 'intimate' but I know it's the best you can 'spread out' just a bit. I usually a "waiter" for the car as it is serviced and the experience is rather 'intimate' but I know it's the best you can do under present circumstances. More

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To me, this dealership's reputation is based on the professionalism of its service operation. There isn't a person that I haven't worked with and have found everyone to be exceptional. Tom Coward per professionalism of its service operation. There isn't a person that I haven't worked with and have found everyone to be exceptional. Tom Coward personally drove me to the train station and called me twice during the day to go over various car issues. The car is a 1999 and in great shape primarily due to the care given by this dealership. I just leased a Volvo from the dealership because of the experience that my wife has had with her car. This whole operation is first rate. More

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As usual, I am treated as a valued customer, with respect and kindness. Everything is done perfectly and every request is honored. I would not buy another kind of car because of the service given at Smythe. and kindness. Everything is done perfectly and every request is honored. I would not buy another kind of car because of the service given at Smythe. Thank you. Sherry Wang More

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We are in the middle of hurricane Sandy and your guys called us the night before to be sure we were coming, came in on the day despite weather and were done before noon. Awesome. called us the night before to be sure we were coming, came in on the day despite weather and were done before noon. Awesome. More

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