Doug MacAdam | Page 49

We have leased Volvos from Craig since 1993. We are on our tenth car,but who's counting! Our son just bought a preowned Volvo, so we are onto the next generation of Volvo owners.We love Smythe and all the our tenth car,but who's counting! Our son just bought a preowned Volvo, so we are onto the next generation of Volvo owners.We love Smythe and all the people that work there. Tom, Sean,Doug and Nick in the Service Department are the best. They make you feel comfortable asking questions, have no problem explaining what they have done and always have a smile for their customers. The quality of service is unparrelled. Looking forward to many years with Smythe Volvo. More

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The assigned ratings were given because Sean, Tom, and Doug took the time to listen to my problem, properly diagnose the problem, and effectively correct the problem in a cost efficient and timely manner. Doug took the time to listen to my problem, properly diagnose the problem, and effectively correct the problem in a cost efficient and timely manner. They also went above and beyond to give me one of their personal vehicles to use for a few days while they worked on my car, which allowed me to attend several business meetings and not disrupt my family or business. This dealership consistently goes above and beyond to ensure their customers are completely satisfied and that all of their issues have been properly addressed. More

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I have had a number of volvos and the reason is the service i get from doug!! i have had mercedes, BMW and never had a better person in the service area. he is the best and tell all my friends. he alon service i get from doug!! i have had mercedes, BMW and never had a better person in the service area. he is the best and tell all my friends. he alone brings you new sales More

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Whether I am working with Tom, Nick Doug or Tony to get any issues with the car squared away or just in for a regular service I'm always treated with respect and kept informed of what's going on under the any issues with the car squared away or just in for a regular service I'm always treated with respect and kept informed of what's going on under the hood. Keep up the good work More

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I always have the most positive experience at Smythe. The Service Department personnel, to a man, is always courteous and professional. Loaner cars are provided a nd my service is done in a timely manner. A+ Service Department personnel, to a man, is always courteous and professional. Loaner cars are provided a nd my service is done in a timely manner. A++ More

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We live in New Jersey and were in the market for a couple of cars. We decided to go with Volvo for its obvious reasons. The next thing to do was find the right dealership so after a few visits and doing so of cars. We decided to go with Volvo for its obvious reasons. The next thing to do was find the right dealership so after a few visits and doing some homework we chose Smythe Volvo in Summit, NJ. Without writing a novel, if we could sum up our experiences, Smythe Volvo has become like an extended part of our family. There is always some apprehension when walking into a dealership. One reason would be the bombardment of a high pressured sales team. You will certainly not be stalked like a vultures next meal here at Smythe. The moment we walked into the show room we were greeted by a very courteous and knowledgeable sales associate Chris Henricksen. Chris superseded all of our expectations. He by far has raised the bar and is exemplary in his profession. The best sales associate we have ever worked with! He knows these vehicles extremely well. Buyers don’t have to settle at Smythe. Chris makes choosing options fun and will hold your hand through the ordering process. We had extreme pleasure conducting business with him. Our relationship with Chris did not end after the sale. Chris Henricksen keeps the line of communication open checking in from time to time providing us with updates and to listen should we have any concerns. Servicing our vehicle was just as easy and hassle free. We were introduced to Tony Plesh. Another Smythe Wonder!!! Calling him to set up service appointments are very easy. We always have a loaned vehicle to take home for those longer appointments. Tony is a marvel. His expertise in knowing these vehicles in and out is too, exemplary. We are at ease when we think there is a problem because he knows the remedy. Tony knows how to ease your concerns! Tony Plesh also provides us with service updates and specials. A great service to remind us customers to take the time out and get our vehicles checked right. More

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Although I purchased my used '08 Volvo at a Lexus dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and gen dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and genuinely friendly and helpful both before I made the purchase and afterward in checking me out on the vehicle. In the service department, Tom Coward assisted me when I realized that there was only one day left on the car's existing new car warranty, and made sure I was treated just as if I had bought the car at Smythe. Subsequently, when the Lexus dealer was duplicitous regarding service they had promised but not performed, Tom, Doug, and Sean were very helpful in making sure that the work was completed and my vehicle was safe and in the best possible condition. Throughout some 6 or 7 visits in the space of only a couple of weeks, when others might have tired of a visitor who was not intending and did not buy from them and then turned out to be at the end of his warranty period, all of these gentlemen were unfailingly warm and helpful at all times. If I purchase a new Volvo in the future, their kindness and professionalism will surely bring me back to Smythe. More

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Thanks to Doug on my recent service visit, a developing problem was fixed before it became serious. Kudos to the entire department for extending the life of my 1st Volvo over 200,000 miles. It's still goin problem was fixed before it became serious. Kudos to the entire department for extending the life of my 1st Volvo over 200,000 miles. It's still going strong for the 2nd owner. We expect that their excellent service and advice also will maximize the life of my currently owned Volvos. More

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The service group is extremely professuonal and provides trustworthy information/suggestions. I feel safe leaving after a service call. I recommend this service department, my 2001 Volvo S60 was well care trustworthy information/suggestions. I feel safe leaving after a service call. I recommend this service department, my 2001 Volvo S60 was well cared for. More

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I called with a problem and my car was promptly and throughly evaluated in a mannner which engenders trust in my vehicle and in the dealership. I have only service my car here after purchase and based throughly evaluated in a mannner which engenders trust in my vehicle and in the dealership. I have only service my car here after purchase and based on my recent experience, I wil continue to do so. Additionally, the longetivy of the service dept means that they know my car almost as well as I do. More

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