Doug MacAdam | Page 53

This is my first time writing a review, although my S-80 has been serviced at Smythe Volvo for many years. The car rarely has issues beyond normal servicing. All work is always performed in an effective man has been serviced at Smythe Volvo for many years. The car rarely has issues beyond normal servicing. All work is always performed in an effective manner. Employees are always courteous. Doug MacAdam exemplifies that standard of excellence. He fully explains any issues that might arise during the servicing, and presents options for dealing with any unexpected problem. Doug is knowledgeable, informative, and friendly. I highly recommend the Smythe Volvo service department for the technical skills of its workers, as well as the leadership/ambassadorial qualities of employees such as Doug. More

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We have purchased several vehicles here, and have found the staff knowledgeable, honest and helpful. The service department is of high quality, the managers are courteous and responsive to our needs, are the staff knowledgeable, honest and helpful. The service department is of high quality, the managers are courteous and responsive to our needs, are very thorough and offer good advice. We are happy to recommend this dealership. More

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We own several Volvos. The quality of the service department is one reason that we continue to buy our new Volvos at Smythe. This visit was for routine maintenance and check-up for my 1993 Volvo 245 department is one reason that we continue to buy our new Volvos at Smythe. This visit was for routine maintenance and check-up for my 1993 Volvo 245 Wagon. The auto body remains in excellent condition. However, as you would expect in a car that is almost 20 years old, mechanical wear & tear in the suspension is progressing. Sean met me at the service counter. I then went for a road test w/ Doug. He patiently explained what work should be done until I get a new replacement wagon, probably later this spring, and what things could wait. Once again, the work done by the service department kept the car going. R Rosenbaum Summit, NJ PS - As I am writing this, I just got home from driving the car after a 6" snowstorm. The car handled beautifully & comfortably in all respects. More

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Smythe's Service Dept remains the best in the business. Sean, Doug & the guys do quality work, on-time and at a reasonable price. They respect thier customers & know how to treat them right. They willingly Sean, Doug & the guys do quality work, on-time and at a reasonable price. They respect thier customers & know how to treat them right. They willingly have gone out of thier way to assist my familys needs in the past and never make you feel like it was a burden. These guys are Pro's. More

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From the purchase to the service I am treated as if I am #1. They go out of their way to accommodate you. I drove in yesterday for a replacement part and expected to be given a date for the service. They #1. They go out of their way to accommodate you. I drove in yesterday for a replacement part and expected to be given a date for the service. They took me right away explaining that it was a 5 minute issue. It was great. This is my third Volvo. More

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Doug was a pleasure to work with. I brought the car in for service because of a "low oil" light and not only was that taken care of quickly and efficiently, but when Doug took one look at my tires and hea for service because of a "low oil" light and not only was that taken care of quickly and efficiently, but when Doug took one look at my tires and heard my family was heading out for a weekend away, he found me a loaner for the night and had my tires replaced by the next morning. I would definitely recommend Smythe. More

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I have been a Smythe Volvo customer for over 30 years. My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an em My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an emergency repair. The quality of the service is impeccable. Repairs are always done correctly the first time. With advance notice I am provided with a loaner so I can get to work. I am not young and I have had a lot of experience dealing with all kinds of service professionals. Smythe Volvo is the platinum standard in customer service and should be involved with teaching other service professionals how it is done. More

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A friend of mine from work found out I was driving a Volvo and told me I had to take my car to Smythe Volvo. I was not disappointed. I have never been to a shop like this one. It is very clean and th Volvo and told me I had to take my car to Smythe Volvo. I was not disappointed. I have never been to a shop like this one. It is very clean and they do all the customer write up in the shop. Most importantly, Doug, the person who wrote handled me, was professional and really knows Volvos. I thanked my friend. More

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I have been with Smythe for 4 cars now and couldn't be happier. They have been the best in both service and sales. My experiences with other car dealerships have always driven me back to Smythe. The servi happier. They have been the best in both service and sales. My experiences with other car dealerships have always driven me back to Smythe. The service advisors are extremely knowledgeable and go the extra mile when it is needed. The proximity to the Midtown Direct (2 blocks) train is really convenient. The sales department is very low pressure and I like that you deal with one person (my guy is Craig) from start to finish. When I bought my last Non-Volvo I spent 2 hours in the Finance Managers office as he tried to sell me everything under the sun. You won't find this at Smythe. One Salesperson from start to finish. It is truly run as a family owned business. I highly recommend Smythe Volvo! You guys are the best! More

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