Doug MacAdam | Page 52

I gave the aforementioned ratings noted above because the service staff diagnosed and evaluated my service needs and prescribed the appropriate level of service required to resolve my issue. The repairs wer service staff diagnosed and evaluated my service needs and prescribed the appropriate level of service required to resolve my issue. The repairs were timely and cost-effective. The staff is the most professional I've ever dealt with in the automobile dealership industry over the past 30 years I've owned cars. Sean does an amazing job managing and training the staff to remain professional at all times no matter how rude some people can be...and I've witnessed some obnoxious people in thier presence, but the staff always handles and resolves the situaton to the customer's satisfaction. I remain a loyal customer because they remain a loyal dealership. More

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The excellent service of Smythe Volvo started when I couldnt start my car and Doug came to my house to 'unstick' the ignition. When he arrived, he told me that he had already ordered the part, based on couldnt start my car and Doug came to my house to 'unstick' the ignition. When he arrived, he told me that he had already ordered the part, based on our conversation on the phone. So he had expedited the process of fixing my car. When I arrived for the appointment, I was given a loaner car (which I was not expecting). Next, there was an issue with the break pads. We purchased the car preowned from out of state and the wrong size break pads were installed. He offered to call the dealer, who agreed to cover the cost of replacing the break pads. The service at Smythe Volvo is so fantastic that it is reason to be a lifelong Volvo owner. More

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I've been serviceing with this dealership for several years now. I used to use the one on Route 10 but, they don't hold a candle to Smythe Volvo. I stopped by WITHOUT an appointment because I was ready t years now. I used to use the one on Route 10 but, they don't hold a candle to Smythe Volvo. I stopped by WITHOUT an appointment because I was ready to leave on a trip, and the car was developing a strange noise. Doug walked with me out to my car and within minutes was able to tell me what the cause was, what it would cost to fix, and how long the repair would take. I decided to delay my trip a day and have the repair done for peace of mind. Doug arranged to get me a ride home. (I live locally) The next morning I received a call telling me that the car was fixed, AND the repair was COVERED by an extended warranty that I had forgotten that I had even purchased a few years ago. Doug took it upon himself to investigate the warranty issue! I wish all car dealerships were run by the people at Smythe. More

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I have been a customer of Smythe Volvo since 1998. I own two Volvos and they have been serviced exclusively by Smythe since I bought them. Without exception each time that I have dealt with them, they've be two Volvos and they have been serviced exclusively by Smythe since I bought them. Without exception each time that I have dealt with them, they've been nothing short of fantastic. The guys in the Service department are friendly, professional, and they take the time to explain the work needed and the cost involved. Once again today, Doug Macadam exceeded my expectations by seeing that my car was quickly worked on. More

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Just brought my car in for what I thought was a sensor check/reset or quick fix and turned out to be a little more. Doug was outstanding in getting my car looked at, fixed, and ready within the hour so I check/reset or quick fix and turned out to be a little more. Doug was outstanding in getting my car looked at, fixed, and ready within the hour so I could feel safe on my trip to Boston the next day. Would recommend this service dept. highly as well as the service of Doug MacAdam :) More

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Smythe Volvo is what a car dealership should be. That is, a collection of talented individuals working together for your benefit. They have successfully found the formula that leaves you the customer with th a collection of talented individuals working together for your benefit. They have successfully found the formula that leaves you the customer with the feeling that they won’t rest until your concerns or problems have been successfully dealt with. This past week, I was once again reminded why I have purchased or leased all 4 of the Volvos I’ve driven over the past 30 plus years from Smythe. My current lease is almost up on my 2010 XC60, and I had an inspection by the leasing bank’s representative scheduled for Monday 3/12. It was Thursday morning 3/8 and I had just become aware the evening before that my sunroof wouldn’t open. I called the Service Department and spoke to Doug to see if they could just sneak me in on Friday, so that someone could take a look at the sunroof so that I had a story for the inspector on Monday. Not only did they get me in, but they were also able to perform a scheduled 30,000 mile service and do some other previously unknown warranty work, in preparation for my inspection. They were also able to provide me with a loaner car at such short notice. I cannot say enough about the entire Smythe Volvo family. The Service Department is top notch. But it doesn’t stop there. Smythe Volvo stands behind the product that they sell. In fact, when we took possession of our 2010 XC60 three years ago, we had some issues. The model was brand new and had some growing pains. We had the vehicle in and out of the shop on a few occasions early on and the Service Dept determined that there were some software problems that were just beginning to surface in the model line and did their best to solve them. Unrequested, Sean Flanagan & Craig Melquist arranged to replace our vehicle with a new one. To this day, I’m still impressed that their pride in their product drove them to do the right thing, without even being asked. I currently am driving a 2006 S40 with over 100,000 miles. I am confident that Smythe Volvo will help me to keep my car on the road and provide me with another pleasant purchasing experience once I decide to trade up. More

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The service was prompt. I brought car in early in the morning and the repair was done in about an hour - as promised. The staff was exceedingly friendly and cooperative in fulfilling my needs. When I wen morning and the repair was done in about an hour - as promised. The staff was exceedingly friendly and cooperative in fulfilling my needs. When I went to leave , the worker drove my car to the door and handed me the keys. It doesn't get better than that! More

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I have been receiving the same excellent service at Smythe since 1977 when I bought my first Volvo.Most impressive has been the accuracy and reliability of their service department. My present Volvo is Smythe since 1977 when I bought my first Volvo.Most impressive has been the accuracy and reliability of their service department. My present Volvo is a 2001 model that is being "kept alive" by Smythe's service team. Now in retirement and on a fixed income a new Volvo is a big consideration for me. However, Smythe Volvo and the quality of their service department will be a strong factor in my decision. More

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The experience with Steve Bergamo at Smythe Volvo is always very professional and courteous. My wife and I have now purchased four (4) Volvos from them and would recommend the dealership to anyone. always very professional and courteous. My wife and I have now purchased four (4) Volvos from them and would recommend the dealership to anyone. More

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Smythe Volvo in Summit is a great place to get your car fixed and the Service is always friendly and professional. They are very helpful to answer any questions or concerns. Pleasant experience. fixed and the Service is always friendly and professional. They are very helpful to answer any questions or concerns. Pleasant experience. More

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