Doug Phillips | Page 10

Bought my car and I was in and out in less than one hour. I saw a GS350 online and because its L-certified, I knew I could trust it, without seeing it in person or driving it. I called Doug Phillips and we ta I saw a GS350 online and because its L-certified, I knew I could trust it, without seeing it in person or driving it. I called Doug Phillips and we talked about the proce over the phone. I told him I have my lunch hour to get "everything" done. I arrived, the paperwork was ready and everything was in order as I expected and I was finished with him within 10 minutes. He brought me to finance and Sinh Pham was my next contact. He was very efficient and finished my application and explaining the different service enhancement packages available within 30 minutes. Everyone was respectful of my time, which I appreciated. Sinh got me a better rate than my bank did. I signed my paperwork and left within one hour of arriving. I came back to pick up the car after work and Doug patiently walked me through the features of the car, set up my phone, etc. He was informative at the appropriate level of understanding I needed. THAT is the epitome of customer satisfaction. I am busy running two businesses and I want to be heard, respected, and delighted when I'm making a big purchase like a car. I bought a car just 2 weeks prior from a different car dealership (for myself... This Lexus was for my husband.) And the process took over 3 hours. I was exhausted and deflated that time so imagine my excitement and delight when I left Westside Lexus!!! The experience was like night and day. I'm happy I came to Westside. I have already pinged Doug to be on the lookout for another car for me. I'm a very satisfied client. More

by BossLady Verified Customer Verified Customer

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Excellent service This is our 4th car purchased from Doug. We appreciate his no nonsense approach to helping his customers. We plan to continue to refer friends & purch This is our 4th car purchased from Doug. We appreciate his no nonsense approach to helping his customers. We plan to continue to refer friends & purchase from Doug. More

by JGRENIER2 Verified Customer Verified Customer

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Great service from Doug Phillips Doug Phillips is a very caring person, knowledgeable about the car business and Lexus in particular after 18 years with them. I would recommend him t Doug Phillips is a very caring person, knowledgeable about the car business and Lexus in particular after 18 years with them. I would recommend him to anyone. More

by plefeuvre Verified Customer Verified Customer

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Wonderful people I purchased a used vehicle. Westside seems to only offers cars that will deliver years of trouble free service. We are treated like family at Westsi I purchased a used vehicle. Westside seems to only offers cars that will deliver years of trouble free service. We are treated like family at Westside, and the buying experience is pleasant, fun, and easy. I will definitely return for my next automotive purchase. Chong Lee is so gracious and ready to help in every way. Doug Is as always able to go the extra mile. Sinh helped us sort through our options and got us an our way in no time. And lastly, my whole family was made to feel welcome there. Thank you. More

by MARK SCHROEDER Verified Customer Verified Customer

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Good review Got a fair price and didn't take too long to get the deal done. We were in and out in a fairly short amount of time. Got a fair price and didn't take too long to get the deal done. We were in and out in a fairly short amount of time. More

by ammar.dadabhoy Verified Customer Verified Customer

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Very professional. Best buying experience Best car buying experience I have had. Doug as very helpful and service oriented. It was easy to. It and process the paperwork and delivery Best car buying experience I have had. Doug as very helpful and service oriented. It was easy to. It and process the paperwork and delivery More

by jimmartin7 Verified Customer Verified Customer

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Poor experience Arrogant employees if you don’t have that high end look average dishonest sales reps finance manager in my opinion got me the worst deal I admit I was Arrogant employees if you don’t have that high end look average dishonest sales reps finance manager in my opinion got me the worst deal I admit I was desperate service sucks car was squeaking the next day I noticed it did it in the mornings so I took it to have it checked told me everything was fine since it didn’t do it all the time thought okay come to find out car needed struts and I ended up having to pay wouldn’t have purchased a certified car knowing it need struts More

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Great Exerience! Best car buying experience ever! Doug Phillips is as professional as it gets and Paul Rockett finished the deal perfectly. These guys are great! An Best car buying experience ever! Doug Phillips is as professional as it gets and Paul Rockett finished the deal perfectly. These guys are great! And the dealership is easy to find, modern, clean, friendly and professional. If you are in the market for a new Lexus or a pre-owned like I purchased, Westside Lexus is the only dealership! I highly recommend and will be a returning customer. More

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