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Doug Phillips
Doug Phillips at Westside Lexus

Doug Phillips | Page 8

Pre-Owned Vehicle Internet Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.9
132 Reviews

I am a native Houstonian that has been in the automotive industry since 1976. I have hands on experience in all aspects of the auto industry, from sales, service, parts, finance and management. I have been with Westside Lexus since 2006, and a "Top Performer" for our dealership.

4.9

132 Reviews

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Dealership Experience

20 yrs, 7 mos

Industry Experience

50 yrs

Specialties & Trainings

GM/Chrysler/Mitsubishi/Honda Dealer Management Grad

Lexus Master Certified

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132 Reviews of Doug Phillips

December 08, 2021

Dealership Rating
Employee Rating

Courteous salesman remained with me through out the process of going thru inventory through passoff to financial office. However since I am still waiting for second key and floor mats I cannot give ver More

by credel
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

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Dec 08, 2021

Westside Lexus responded

Thank you for reaching out. I am pleased to hear that the Westside Lexus team was able to provide such a great buying experience for you. I would also like to step in and see what I can do to help you with your secondary key and floor mats. Since I am unable to find your contact information from this review, please give me a call at your earliest convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

November 15, 2021

Dealership Rating
Employee Rating

They pay attention to what you have said you are interested in, and do their best to help you More

by tom brandino
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff

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Nov 15, 2021

Westside Lexus responded

Thank you for the wonderful review, Tom! All of us at Westside Lexus appreciate having you as a customer. Please let us know if there is anything else we can help you with down the road. Take care!

October 23, 2021

Dealership Rating
Employee Rating

Great service. Doug Phillips is the best. Very knowledgeable and easy to work with. I will return. More

by markspurrier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Oct 25, 2021

Westside Lexus responded

Mark, we're pleased that Doug was wonderful to work with, and knowledgeable regarding the purcahse process here at Westside Lexus.

September 21, 2021

Dealership Rating
Employee Rating

Grate customer service Doug in the used cars was amazing would recommend to anyone looking to buy an auto. More

by Vicky Vedia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 21, 2021

Westside Lexus responded

We appreciate your kind feedback, Vicky! Doug will be happy to hear that you had a great experience working with us. We wish you the best in your new ride! - Westside Lexus

September 16, 2021

Dealership Rating
Employee Rating

Mike Nelson was incredible to work with. Very thorough knowledgeable professional and a pleasure to work with. Best People Best Service! More

by DRFoster11
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Nelson , Manuel Gomez

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Sep 17, 2021

Westside Lexus responded

Thank you for sharing your positive feedback! We appreciate your business and will certainly pass along your kudos to Mike. If there is anything we can do to earn your five stars, please don't hesitate to reach out. Take care! James Breaux - General Sales Manager - 1 (281) 558-3030

September 15, 2021

Dealership Rating
Employee Rating

MJ was kind and professional. Doug knew the car well, provided service documents when we came in the door and seemed genuinely committed to represent Westside Lexus with integrity. More

by rwykes@hilcorp.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manuel Gomez, MJ Rizvi

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Sep 15, 2021

Westside Lexus responded

We are thrilled that you had such a positive experience with MJ and the team! Thank you for choosing Westside Lexus and for taking the time to review our work. Safe travels!

August 31, 2021

Dealership Rating
Employee Rating

Doug Philips has sold me 14 cars this experience was no different 1st rate. Doug made process easy. Difficult time since you so not have inventory More

by doug.campbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 01, 2021

Westside Lexus responded

Doug, your sincere loyalty to Doug and the Westside Lexus team is unparalleled! We're glad that during this inventory shortage Doug was still able to find you the car you were looking for. Thank you for your continued patronage and whenever you need us next, we'll be here!

August 31, 2021

Dealership Rating
Employee Rating

David our salesman was impeccable. He was nice,very thorough,and basically went above and beyond to make us happy. This was the best car buying experience I've ever had. More

by deezy1575
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff, Christian Davidson

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Aug 31, 2021

Westside Lexus responded

We're elated to hear we've set a new standard in your vehicle-buying experience! Thank you for the terrific review and for taking your business to Westside Lexus - we wish you many safe and happy miles in your new ride!

August 26, 2021

Dealership Rating
Employee Rating

Excellent deal with Mr.Shekar Shroff thank u so much !! Kind wise man will definitely shop again with him love my ES Lexus 350 sedan More

by Javidiaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff

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Aug 26, 2021

Westside Lexus responded

Congratulations on your brand new Lexus ES 350! Shekhar will be delighted to know that his wisdom and hard work really made your experience a positive one. We're so grateful for your business with Westside Lexus and we hope you enjoy every mile in your new car!

Aug 26, 2021

Javidiaz responded

Thank u once again for giving me dream car

August 04, 2021

Dealership Rating
Employee Rating

Very large. Very expansive inventory. Doug Phillips was very informative and competent internet sales manager for certified vehicles. His communication led us to drive 180 miles to the dealership. More

by Jackrabbit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Aug 05, 2021

Westside Lexus responded

Thank you for going out of your way to work with Doug and the Westside Lexus team! It fills us with pride knowing we are delivering this level of service to our valued guests. Enjoy your new ride and have a great day!

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