Drew is professional, clear, and very communicative.
I totally trust what he says and recommends.
I totally trust what he says and recommends.
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by TASAUNAEUWING
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2026 -
Folsom Lake Nissan responded
Thank you for choosing Folsom Lake Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Drew is a good listener and does what’s needed.
I would have changed filter had I known it needed it.
I would have changed filter had I known it needed it.
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by reidnancy
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2026 -
Folsom Lake Nissan responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Drew has been wonderful every time I bring my car in.
He is thorough, thoughtful, and personable.
He is thorough, thoughtful, and personable.
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by SALLYANNGARRISON
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2026 -
Folsom Lake Nissan responded
Hearing that Drew has been thorough, thoughtful, and personable every visit means a lot to our service team. We’re pleased Drew could provide attentive care for your Nissan Kicks each time you brought it in.
I was surprised at how quickly the work was done.
I used my coupons and got a decent discount. My only disappointment is you don’t wash the car after service but everything else was very good.
I used my coupons and got a decent discount. My only disappointment is you don’t wash the car after service but everything else was very good.
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by LORETTAPLONSKI
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2026 -
Folsom Lake Nissan responded
Knowing the quick turnaround on your Nissan NV200 service was a pleasant surprise means a lot to our service team. We’re pleased we could apply your coupons to secure a great discount. We regret not including a complimentary car wash and appreciate your feedback on that oversight.
Second time visiting the dealer for routine maintenance.
From Drew on the service drive, Ping helping me in parts, Ricky working on the truck. And Joey cashiering me out. Everything was professional quick a
From Drew on the service drive, Ping helping me in parts, Ricky working on the truck. And Joey cashiering me out. Everything was professional quick and easy. Will definitely return here most definitely.
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by SCALORAB
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2026 -
Folsom Lake Nissan responded
Being your go-to spot for routine maintenance again means a lot to our team. We’re pleased Drew could welcome you on the service drive and that our parts department and service technicians kept everything professional and efficient for your Nissan Titan. Your kind words and five-star rating mean a great deal to us.
Drew is an excellent Service Advisor, listens to
customer's needs, suggests the right approach to repair/maintenance, even helps with obtaining a rental vehicle if car will be in for several hours.
customer's needs, suggests the right approach to repair/maintenance, even helps with obtaining a rental vehicle if car will be in for several hours. Really like videos of car inspection, this helped my confidence and trust in this dealership. I was so impressed with the Service Dept. Receptionist(Joseph), he showed concern, even got involved in resolving a billing question I had, usually a receptionist doesn't get involved with such matters, this is what impressed me the most, I ended up calling to speak with a Service manager to express my outstanding experience
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by JDRULLODA
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2026 -
Folsom Lake Nissan responded
Knowing that the inspection videos helped build your confidence and trust means a lot to our service team. Drew will be pleased to hear you appreciated his attentive advice and help arranging a rental, and Joseph is glad he could resolve your billing question with genuine concern. Thank you for sharing your outstanding experience with the service on your Nissan Ariya.
It was good service overall had a good communication
about what been done and how long will it take
about what been done and how long will it take
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by KUMARASHNEEL4052
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2026 -
Folsom Lake Nissan responded
Your note about clear communication during your Nissan Rogue service reflects our service department’s commitment to transparency. Knowing you felt informed on what was done and the timeline means a lot to our service team.
The service was excellent drew, kept in touch with me and
ask me specific questions about what I want done and generally made the experience very pleasant. He gets a gold star.
ask me specific questions about what I want done and generally made the experience very pleasant. He gets a gold star.
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by GROVE2005
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2026 -
Folsom Lake Nissan responded
Your note about Drew keeping in touch and asking specific questions embodies our approach to attentive service. Drew is honored to earn a gold star, and knowing the service on your Nissan Rogue was pleasant means a great deal to us.
Excellent service he explained the service I was given
and also told me where I could see the pictures of the service.
and also told me where I could see the pictures of the service.
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by NUT_BROWN3
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2026 -
Folsom Lake Nissan responded
Knowing that Drew’s clear overview of the work and directions to view the photos was helpful means a lot to our service team. We’re glad the service on your Nissan Versa went smoothly, and we appreciate you sharing your experience.
I like Folsom dealership better than Elk Grove and very
nice people right there . And not a long wait
nice people right there . And not a long wait
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by DEONECLAY51
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2026 -
Folsom Lake Nissan responded
We’re glad the wait was short and our team provided friendly service during your Nissan Sentra visit. Thank you for choosing our dealership and preferring us over Elk Grove.