Drew Ricci | Page 32

Great experience all around. I really enjoyed the video review of my service by the technician. I really enjoyed the video review of my service by the technician. More

by bw1 Verified Customer Verified Customer

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Drew especially attentive and knowledgeable. Walking- around video useless...marketing device? Good to see Andreas back. Walking- around video useless...marketing device? Good to see Andreas back. More

by CANDUJACK Verified Customer Verified Customer

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Wellesley Volkswagen stands out from most dealers in the area. Karl assisted me in getting my ID.4 issues resolved. He has great recommendations, and many, for places to eat in the area. It seemed his food area. Karl assisted me in getting my ID.4 issues resolved. He has great recommendations, and many, for places to eat in the area. It seemed his food knowledge and “good-eats” were unlike anyone’s I had ever met before. Shuttle Driver, Jeffrey, was beyond jolly to a point where is was almost worrysome but I appreciate his high-spirits. The whole team really takes care of you & makes you feel at home. One of the technicians even had a disco-ball hanging from his box & seemed to be having a good time making crow noises. The vibes were great! I’ll be back for sure! More

by OptPrime Verified Customer Verified Customer

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Drew provides the best customer service' he's professional, timely, a great communicator and honest. I've tried other dealers for various reasons but no one beats Wellesley VW. The service and th professional, timely, a great communicator and honest. I've tried other dealers for various reasons but no one beats Wellesley VW. The service and the technicians are the best and do excellent work. More

by JKEE Verified Customer Verified Customer

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Drew's customer service was consistent from start to finish. He explained the problems clearly, set an accurate deadline, and estimated the service needed. I'll definitely recommend Wellesley Volkswagen finish. He explained the problems clearly, set an accurate deadline, and estimated the service needed. I'll definitely recommend Wellesley Volkswagen to all my friends and family. More

by dwaskle1 Verified Customer Verified Customer

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I had a great experience with Kevin. Kevin was easy going and helped me find the correct second VW lease. I will definitely be back to see him for another vehicle. Kevin was easy going and helped me find the correct second VW lease. I will definitely be back to see him for another vehicle. More

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Drew was immensely helpful to me and my husband when we brought our vehicle in for service. He has excellent communication skills and his customer service is top notch. Thank you Drew and Wellesley VW for brought our vehicle in for service. He has excellent communication skills and his customer service is top notch. Thank you Drew and Wellesley VW for your great service. More

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I love bringing my car to Wellesley Volkswagen. The service is great, timing is prompt, the work gets done correctly and every experience I have had has been pleasant. Drew, Karl and Alisha are all The service is great, timing is prompt, the work gets done correctly and every experience I have had has been pleasant. Drew, Karl and Alisha are all very knowledgeable and a strong asset to Wellesley VW! More

by mhg123 Verified Customer Verified Customer

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You can tell Drew was passionate about his job. He clearly communicated all aspects of the service and followed up with what he put in my file for future visits. He clearly communicated all aspects of the service and followed up with what he put in my file for future visits. More

by KMILLER99 Verified Customer Verified Customer

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Unprofessional, unhelpful, misleading. Went in with a perfectly working car, left with error codes not cleared and a hefty bill. The reason for which we went in, to test emission standards Went in with a perfectly working car, left with error codes not cleared and a hefty bill. The reason for which we went in, to test emission standards, was not done. Instead, they left customer waiting for 4 hours without any solutions, added error codes that were never present prior to service, and went through personal belongings in the trunk of the car. The only solution offered: “Pay a few thousand dollars more to determine the specific issue.” So 4 hours of supposed labor and testing were insufficient! Unacceptable. Not recommended. More

by VW Customer Verified Customer Verified Customer

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