Duncan Howard

Duncan took care of my needs and communicated with me through out the time I was there. through out the time I was there. More

by dnewc1 Verified Customer Verified Customer

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Duncan was very helpful and informative. He answered all my questions and concerns. Thank you He answered all my questions and concerns. Thank you More

by lindahauben Verified Customer Verified Customer

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They got their job done really quick. I was informed what I needed to do for my subi I was informed what I needed to do for my subi More

by laoma Verified Customer Verified Customer

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The team went above and beyond. The checked to see if we were still coming to pick up our car after closing hours. Helped us make informed decisions about our repairs. The checked to see if we were still coming to pick up our car after closing hours. Helped us make informed decisions about our repairs. More

by ELGUAPOSWEATER Verified Customer Verified Customer

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Everyone was very nice! Very accommodating. It wasn’t explained to me before hand when I requested a loaner car I couldn’t put my dog in it. I had to drive a long way just t Very accommodating. It wasn’t explained to me before hand when I requested a loaner car I couldn’t put my dog in it. I had to drive a long way just to get to the store and they accommodated my pup anyway. ❤️ More

by cecilt29 Verified Customer Verified Customer

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I don't know what to say. It is amazing! Everyone is so nice. The building is nice and clean. I have a hard time believing! This is real in this day and time.That they care! T It is amazing! Everyone is so nice. The building is nice and clean. I have a hard time believing! This is real in this day and time.That they care! The customer's are paying for it I'm sure but in long run.It is a really good thing! More

by mgil7 Verified Customer Verified Customer

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This was the second trip for us. We had our “first maintenance after purchase” visit the week before for our new Forester and we had to make an appointment to go back for a problem w We had our “first maintenance after purchase” visit the week before for our new Forester and we had to make an appointment to go back for a problem with the front seat passenger heater. Making the appointment was painless and they got us in promptly…thanks, Melissa! The second visit was longer as expected, and everyone was as nice and professional as they were the first time. Duncan came out and told us it was a software problem and I think we were all surprised it was a software issue instead of a battery issue. It was not an urgent repair, since it is June and not January, but they treated it as if it were. And, as it was a 7:00 a.m. appointment time so we were very happy to have snacks available. More

by WILSONAW6 Verified Customer Verified Customer

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The got my car in and out in a timely. They updated me on the condition of the vehicle They updated me on the condition of the vehicle More

by BUTCH.RANDOLPH Verified Customer Verified Customer

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I appreciated the service center taking care of the care. After about 2 1/2 hours I went back to service to see if I could get a sense of how much longer it would be. I was told that it was taking a little w After about 2 1/2 hours I went back to service to see if I could get a sense of how much longer it would be. I was told that it was taking a little while to update the bluetooth on the stereo, but it e=was just ab out done. I thought - oh good, we are getting close. about 45 minutes later, Duncan talked to me and told me about the stereo and that there is an issue with the strut...would I be willing to take a loaner so they could fix it? sure. He came back in 20 minutes and said that it would not work because pets are not allowed in loaners - my Giant Schnauzer was with me the whole time. so the he left for another 20 minutes and brought back some papers for me to sign. then he looked around and said, "Oh, they took the car to the back, I will get it and bring it to the front. Thank you so much for your patience." So my dog and I went out front to wait....and wait...and wait. I notice the exit lane from the building, but there was someone elses vehicle there. Finally I went back in to the service area - where I saw Duncan sitting with a group of people. I waved the papers and said, Could I please go home?" He looked around and pointed to my vehicle and said, "well its right over there" (behind the other vehicle) There was no apology, no hustle to get it moving, I should just have known that it was there, even though I had been told that he would bring it out front to me. As I endured this day at your shop, and I watched a number of people sit and wait and wait and wait. I believe there is a time warp that occurs when people come on your lot. Our lives move at a fast pace - 1 to 1.5 warp speed. The moment we enter your dealership t i m e s l o w s d o w n t o . 3 w a r p s p e e d and there is nothing we can do about it. More

by billgartung Verified Customer Verified Customer

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We have always had excellent service at Little Rock Subaru. Duncan was friendly and took great care of my Ascent. Subaru. Duncan was friendly and took great care of my Ascent. More

by ELLENAGRE Verified Customer Verified Customer

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