Duncan Howard
Duncan Howard at Subaru of Little Rock

Duncan Howard

Service Advisor

Subaru of Little Rock

12121 Colonel Glenn Road
Little Rock , AR 72210

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4.9
108 Reviews
4.9

108 Reviews

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108 Reviews of Duncan Howard

March 18, 2026

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Employee Rating

Good dealership who i would say mostly cares about its customers. We’ve had some issues with the service department and our 2019 ascent. Issues that were present when we bought the car they told us they f More

by JP
Service Price Transparency
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Recommend Dealer
Yes
Mar 19, 2026

Subaru of Little Rock responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact me directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

March 09, 2026

Dealership Rating
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I always feel that this Subaru dealership is trustworthy and honest. Prices a little high but most dealers shops are. More

by MJKP1201
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Recommend Dealer
Yes
Mar 09, 2026

Subaru of Little Rock responded

We appreciate you trusting us with your Subaru Outback service and noting our honesty. We’re glad you find our team reliable. Duncan welcomes your feedback on pricing and looks forward to assisting you again. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

March 04, 2026

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Duncan was kind yet thorough while I was getting my car serviced. Subaru of LR had a clean and productive environment. More

by Yasmin
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Recommend Dealer
Yes
Mar 04, 2026

Subaru of Little Rock responded

It was wonderful to hear that Duncan’s attentive and thorough approach stood out during your visit. We’re glad our clean and productive environment offered a comfortable setting while your Subaru Legacy was in service. Thank you for trusting us with your Subaru. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

March 02, 2026

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Duncan is so easy to talk to. He explains everything to me in such a way that I don't feel overwhelmed by what my car needs. He provides a time sequence so I know what it needs im More

by huntcharlaa
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Recommend Dealer
Yes

Other Employees Tagged: Doc Weaver, Billy Ashlock

Mar 02, 2026

Subaru of Little Rock responded

Thank you for highlighting how Duncan guided you through your Subaru’s service plan. We’re glad the clear timeline made maintenance feel manageable and kept you informed about what’s needed now and later. We look forward to assisting you again. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

March 02, 2026

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The dealership is great. I have nothing but an excellent experience each time I visit Subaru. It looks like they have plenty of experienced employees that know exactly what t More

by charlamathews
Service Price Transparency
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Recommend Dealer
Yes
Mar 02, 2026

Subaru of Little Rock responded

Thank you for trusting our service team with your Subaru. We’re pleased that Duncan’s video walkthrough gave you clear insight into the maintenance performed. It’s great to know your vehicle is running safely and smoothly. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

March 02, 2026

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Service always done well, but length of time seems longer. Duncan great service representative, clear communication, pleasant, and knowledgeable. More

by JEANIE.2014.H
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Subaru of Little Rock responded

It’s great to hear that Duncan provided clear and knowledgeable support during your Outback service. We apologize that the visit took longer than anticipated and appreciate your patience. We look forward to taking care of your Subaru again soon. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

March 01, 2026

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Service was prompt and efficient, and Duncan kept me informed during the whole process. I enjoyed seeing the video. More

by afreely133
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 01, 2026

Subaru of Little Rock responded

We’re pleased that your service was prompt and efficient. Duncan kept you informed throughout, and we’re glad you enjoyed the video. We look forward to assisting you with your Subaru again. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

February 28, 2026

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Excellent service, everyone was so nice and kept me informed, had me out in less than an hour. More

by WAKULLAJO
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 28, 2026

Subaru of Little Rock responded

It’s wonderful to hear our team provided friendly, informative care and got your Subaru Ascent back on the road in under an hour. We’re glad we could keep you updated every step of the way. Thank you for trusting us with your service needs. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

February 24, 2026

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Was great awesome service, friendly people. Fast and dependable. Love Subaru in little Rock. Awesome More

by NORMAKOWENS57
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gage Scott, Phillip Rucker

Feb 24, 2026

Subaru of Little Rock responded

Thank you for sharing your experience. We’re pleased our team delivered fast, dependable service and that you felt welcomed by our friendly staff. We appreciate you choosing us for your Subaru Crosstrek and look forward to assisting you again. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

February 23, 2026

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Employee Rating

Duncan was able to get me in and out in a very timely manner. I was planning on leaving my car over night. Greatly appreciated that. More

by ROWLANDDJ
Recommend Dealer
Yes
Feb 23, 2026

Subaru of Little Rock responded

It’s great to hear Duncan completed your Forester service quickly and without needing an overnight stay. Thank you for the five-star rating. We look forward to serving your Subaru again. Service Reviews: Gage Scott Service Manager 501-503-5454 gscott@winrockautomotive.com

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