Dustin Lerum

The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future. More

by btexpress1198 Verified Customer Verified Customer

Report | Print

Not to pushy yo deal with. Dint try to hassle me about something I dint want Dint try to hassle me about something I dint want More

by deltitus Verified Customer Verified Customer

Report | Print

Both of them are very helpful, from finding the vehicle that I want until I got the vehicle. Dustin arranged an appointment that meets my needs and I thank him for that. I hope to get a good expereince wi that I want until I got the vehicle. Dustin arranged an appointment that meets my needs and I thank him for that. I hope to get a good expereince with Austin ford in the years to come. More

by Hannah Verified Customer Verified Customer

Report | Print