Dwayne Callaway | Page 14

honest treatment My transmission was making noises. When the tech at Phil Long Ford listened to it he said they needed to open it and take a look. They found the pla My transmission was making noises. When the tech at Phil Long Ford listened to it he said they needed to open it and take a look. They found the planetary gear was failing and put metal shavings thru the entire transmission. They explained the situation to Ford and they agreed to replace the transmission under warranty. More

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Thank You All! The folks at Phil Long of Denver went above and beyond my expectations in assisting me with a recall on my F150. I would like to personally thank Kev The folks at Phil Long of Denver went above and beyond my expectations in assisting me with a recall on my F150. I would like to personally thank Kevin Shaughnessy, Steve Martindale, Dwayne Calloway, Walter Petty and Karrie Dallas along with the rest of the service department for doing all they could to help! In addition, Bryan Adams was very helpful in assisting me with a tail light that I needed to track down! More

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Scheduled Service for Transmission Software Update I had a scheduled appointment at 8:00 am and arrived on time. I "reported in" for my appointment and was told by my advisor that the car repairs would I had a scheduled appointment at 8:00 am and arrived on time. I "reported in" for my appointment and was told by my advisor that the car repairs would be completed that day. I received a call at approximately 3:30pm from my advisor and was told the car was finished and available for pickup. I talked some with Dwane Callaway and the work completed and he encouraged me to drive the vehicle and if problems appears with the transmission, I should call to make further appointments for possible repairs. More

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Service guys were terrific. They both communicated well I was informed through the entire service experience. Called one day to make an appointment and dropped the truck off early. Very gracious and great I was informed through the entire service experience. Called one day to make an appointment and dropped the truck off early. Very gracious and great guys to work with. Truck is running great! More

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f 150 review Dwayne was great as the norm with him! The work was fast and accurate. Dwayne kept me informed on the progress and timeline for pick up. Thanks! Dwayne was great as the norm with him! The work was fast and accurate. Dwayne kept me informed on the progress and timeline for pick up. Thanks! More

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Phil Long Service Dept, Denver Dwayne Callaway is a huge asset to your organization. This guy is worth way more than you know. I have two Ford vehicles and my daughter have one th Dwayne Callaway is a huge asset to your organization. This guy is worth way more than you know. I have two Ford vehicles and my daughter have one that Dwayne takes care of when they need service. I can't ask for better service. My thanks go out to all your mechanics as well. G Davis, Littleton, Co. More

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Service is beyond bad I would not grace the door of Phil Long Ford. Service is beyond bad, the lip service is however, excellent. Purchased new car with extended service pl I would not grace the door of Phil Long Ford. Service is beyond bad, the lip service is however, excellent. Purchased new car with extended service plan. The plan required the use of coupon book to receive the prepaid oil changes. The separate quickie lube shop always tried to misplace the coupon book I had to wait 45 min for them to locate it on two separate visits. Never once reset the cars computer to show the oil change had been done. They forgot to put oil back in once, on a separate visit they forgot to put the Oil fill cap back on and tried to charge me for a replacement cap. I was charged for injection cleaning on a car with 1500 miles on it which we latter did get refunded after we proved the fault was due to a recall part failure. The last transmission failure, second set of recalled parts, we were told by the dealership service repressive (Dwayne) that they do not set appointments. We would need to drop off our car to get it in line and they might be able to look at it in 4 days. The care was still under warranty. This dealership is the worst we have dealt with. We have disposed of the car.. Run away !!!! More

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Great customer service. Mr. Dwayne Callaway was professional, courteous, friendly and very helpful. My vehicle was serviced in a timely manner and my personal need for transp Mr. Dwayne Callaway was professional, courteous, friendly and very helpful. My vehicle was serviced in a timely manner and my personal need for transportation was met by Dwayne and Terri. Many thanks to both of them. More

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Great Service! Thank you again for taking such great care of my car and me! You guys are always so helpful and never let me freak out what something goes wrong..I k Thank you again for taking such great care of my car and me! You guys are always so helpful and never let me freak out what something goes wrong..I know you all will take care of the problem! More

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No problems. Quick and efficient oil change. Set up an appointment for a recall and another recall was found. Never received a notice, but it showed up on the computer. Now both problems will b Set up an appointment for a recall and another recall was found. Never received a notice, but it showed up on the computer. Now both problems will be fixed. More

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