Dwayne Callaway | Page 13

All-around excellent service Purchased a new Edge about a year ago. I had specific requirements as to options & features. Sales did a great job of finding exactly what I wanted, b Purchased a new Edge about a year ago. I had specific requirements as to options & features. Sales did a great job of finding exactly what I wanted, but it was at another dealer. They made arrangements to get the vehicle from them, and delivered it a day later in great shape. Have had 2 service oil changes and one recall service. All three times, service people were very friendly and helpful. Service was completed with no delays. Do not remember all the employees that I have dealt with, but everyone was great. And even employees that were not directly involved were very friendly (while sitting in the waiting area while service work was being done, several employees walking by asked if I was being helped, or if I needed anything). They appreciate their customers. More

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Best Sales Rep Rob Liley is the best! I told him what truck I was looking for and a week or so, there it was. Could not have ordered a better match from scratch. Eve Rob Liley is the best! I told him what truck I was looking for and a week or so, there it was. Could not have ordered a better match from scratch. Everything was ready on the date of purchase and the process too less than an hour (including a bit of chit-chat). At 49,000 mi. I've got NOTHING to complain about. More

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Emergency repair I had to have my car towed to the dealership on a Saturday afternoon. I had been having issues and had taken it in previously and was told it woul I had to have my car towed to the dealership on a Saturday afternoon. I had been having issues and had taken it in previously and was told it would be fine to drive and to go back in 2-3 weeks as they were busy and wouldn't get to it. Now I have a problem. I got there and had to leave my car, there was no loaner car and the rental car places were all closed. Luckily after an hour or so, I was given a ride home only because I spoke with the person who sold me the car. I did get it back by Wednesday but I am not sure the problem was totally solved. I can drive it but it is still not running smoothly, More

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Service to vehicle. My Ford Escape was checked in at 11:28 on November 13th for a possible battery replacement and electrical message. I let them know I was pretty much s My Ford Escape was checked in at 11:28 on November 13th for a possible battery replacement and electrical message. I let them know I was pretty much stranded without a car and I was told they would look at it late Monday. I received a call late Tuesday that it still was being diagnosed. I called early Wednesday morning to arrange my day and it still wasn't done. They were still working on it when I arrived mid afternoon & the cover for under the glove department was not in place. In addition, there is a scratch on my console that was not there previously. Now that my vehicle is out of warranty I will looking for a service center that isn't quite so busy. More

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Great experience, great product Like many people in the West Denver area, my car was totaled in our May 2017 hailstorm. I went out to look at several makes and models and went to Ph Like many people in the West Denver area, my car was totaled in our May 2017 hailstorm. I went out to look at several makes and models and went to Phil Long Ford to see what Ford had available. Received excellent help from their very experienced sales person, Walter Banks. Based on his advice I bought a Ford Escape and I couldn’t be happier. Recently on a trip along the Blue Ridge Parkway in the mountains of Virginia and the Carolinas I averaged 33.7 mpg, which included going up and down the mountains every day for 3 weeks and usually driving 30-40 mph along the mountain roads. The Escape handles well and holds all my outdoor stuff. I am very pleased with Walter’s assistance, Phil Long Ford and my Ford Escape. More

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Best Service everytime! no up selling, hassle free, professional, clean and quick. I tell my friends all the time about how I love this place!!!! Callaway xxxx you run a gr no up selling, hassle free, professional, clean and quick. I tell my friends all the time about how I love this place!!!! Callaway xxxx you run a great shop! More

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great service I Went there for an Oil Change, tire rotate and slow tire leak. Service was efficient, on the money and even finished ahead of schedule. I Went there for an Oil Change, tire rotate and slow tire leak. Service was efficient, on the money and even finished ahead of schedule. More

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Vehicle serviced Dwayne was great, squeezed us in to get my truck serviced last minute and had the vehicle done several days before scheduled. Would definitely recomme Dwayne was great, squeezed us in to get my truck serviced last minute and had the vehicle done several days before scheduled. Would definitely recommend. More

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Very good as usual Always thorough professional on time accommodating . Dwayne our service contact has always returned calls promptly and kept me informed on service to Always thorough professional on time accommodating . Dwayne our service contact has always returned calls promptly and kept me informed on service to my car with accurate completion time More

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Service for gurgling sound They got the job done! It was a difficult problem and took some time but it was worth it. Staff was very considerate and thourough. They got the job done! It was a difficult problem and took some time but it was worth it. Staff was very considerate and thourough. More

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