"Not what we expected from the salesman"
We went shopping for a car for our son and at first we had a very good service/attention, however, once the salesman realized we were actually buying the car, he kind of put us on the side...
Our credit response was taking long and instead of sticking up with us, he decided to go help another set of clients. We ended up dealing with the credit representative and left WITHOUT our car!!!
He had said that the repairs that needed to be done could be done in an hour while we waited, but this did not happen! When he realized that, he said it could be done on Saturday, and if not Monday... When we told him the car was to be taken by our son on Sunday, he promised he would personally take the car to him ON MONDAY. Due to the way he said things, we were hopeful that the car would be ready for pick up on Saturday, and when this did not happen, he said that Monday it would be ready in the morning...
Long story short, the car was NOT ready, it ended up being ready Monday evening. We needed to check that it was ready before he took it to our son, and he was NOT there for us to come (he said it was his wedding anniversary and that we could come Tuesday at 9:30, as if we had an open schedule like him).
We ended up dealing with a bunch of other people because he was not there for us, and to make things even WORSE, he took the car all the way to Iowa City and left it WITHOUT a registration permit!!!!!
Overall, we are very DISAPPOINTED in the service we got form this seller (Andrew Ruiz), and think that probably his sales commission should be divided among all the people who ended up having his back for him to be able to make this sale.
We will definitively ask that Lithia Volkswagen is responsible for our car in case of liability.
"Bought used car last week. "
Kyler was the best salesman & was very patient while I selected car just right for me. He was very knowledgeable about all cars I was interested in.
I leased a brand new Jetta, that has now been in the shop 4 times for the same issue. I am currently paying for a car that I can't drive. I have attempted to get several people from different channels with VW to call me back. I am still waiting....
"They honored the ad!"
It took some negotiation, but the management did honor the ad that attracted me to the VW Jetta and brought me into the dealership. I thoroughly enjoyed working with Trey who is a very good sales rep for VW because he knows a lot about the cars and seems to truly believe in the quality of the cars. And I thank Dwayne in Finance for leading the sales team in making the deal I needed.
The only reason I deducted one point from Caleb's review is because he said everything would be ready for me to pick up the car the next day at noon, but it wasn't. He didn't ensure that all staff involved with getting the car ready were there to help Trey finalize the deal.
"Mostly good, a couple issues"
Dane Larsen was great. Friendly, knowledgeable, and patient. I would be happy to work with Dane again. I ordered a car without actually seeing it. All of the cars that I looked at in the lot included all weather mats. When I picked the car up, it had to be brought down from Minnesota, it didn’t have the all weather mats. I was disappointed by this. it also has a dent on the roof. Dane told me they will fix this. I’ve asked a couple times about how to schedule an appointment for this but haven’t heard from him regarding this.
Thought I was being taken care of correctly until my last 2 visits. Used to think very highly of Lithia but am questioning it know.
Helpful quick service
Kyler was so very helpful and always available to talk answer questions. He got the car we wanted and the price was in our budget
So easy to work with!
I dont like paperwork but Dwyne was fast and we were in and out quickly! I would recommend these men to anyone looking for a car!
"VDubbing off the lot!!"
Awesome Sales - Trey was such a fun, honest guy that worked FOR ME! It was a pleasure. Highly recommend a test drive from Lithia VW of DSM. Prove me wrong.
Dwayne sped me through the paperwork so I could speed off the lot in style. He even stayed late so we could finish the process.
"Great experience "
I had a great experience as a buyer at Lithia. The sales person I worked with, Dane, was knowledgeable and helpful. Dwayne in finance made the purchase process smooth and got me on the road in my new vehicle fairly quickly. The waiting area was very clean, up to date, and comfortable.
"Nice people Very helpful Nice facilities "
David our salesman was very friendly and helpful Duane in financing was helpful and very nice and so far I am very happy with the car