Dylan Jones | Page 14

I really had a great experience and love the way I was treated. Mr. Johnson was not only professional but very friendly and understanding of my needs. treated. Mr. Johnson was not only professional but very friendly and understanding of my needs. More

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As a child growing up in Baltimore, everyone knew about the rich history and quality of service at R&H Mercedes. So for me to purchase my first Mercedes, R&H was a no-brainer! I have purchased several the rich history and quality of service at R&H Mercedes. So for me to purchase my first Mercedes, R&H was a no-brainer! I have purchased several automobiles (both new and used) over the years from various dealers, for various makes/models. The staff at R&H (Bill Hosea, Dylan Jones, Mac Clark), without a shadow of a doubt, far exceeded any automobile purchase experience I have made. Everyone we encountered during our visits, were very polite, courteous, knowledgeable, professional and extremely friendly. That rich history and quality of service continues today at R&H Mercedes. Bill was our primary sales representative and all around advocate. He left no stone uncovered ensuring that we received the best all-around purchase for our specific needs. I cannot thank him enough for his attentiveness. He was always responsive and available. Bill made it very clear that going forward this is a relationship; they are just as concerned and involved with our happiness during our ownership of the vehicle as they were during the sale. In Bill's words, he is our "concierge" going forward. I highly recommend R&H Mercedes and the entire staff, particularly Bill, Dylan and Mac. More

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I am very pleased with the service and professionalism I am very pleased with the service and professionalism that the R&H Motors staff provided me with, especially Mrs. Sherye Sims and Mr. Josh Po I am very pleased with the service and professionalism that the R&H Motors staff provided me with, especially Mrs. Sherye Sims and Mr. Josh Pomles. I had been on the market for a few weeks searching for a new vehicle that would satisfy my overall needs and desires. After I submited an inquiry and corresponding with Mrs. Sims via email over my curiosity for an E350, I walked into R&H Motors late one evening and within 45 minutes of arriving and talking with Mr. Pomles I knew I found the right car and a great deal. The R&H Motor's staff that facilitates a vehicle purchase, to include Mr. Dylan Jones and the kind gentleman who washed the car that night, were on site well past closing time due to me arriving at about 7:45 pm just to see an E350 and eventually closed the deal past 9:00 pm. Overall great experience and great car. I was joking with Josh, whom I thought was actually Woody Harrelson, that he could sell a customer $1 for $2 and have him or her walk out feeling like they came out on top. Thank you all. Jose More

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Great service, great car. Who could ask for more? Likisha Is very knowledgeable and wonderful to work with. I have already recommended her to my son in law who has also purchased a car from her. Likisha Is very knowledgeable and wonderful to work with. I have already recommended her to my son in law who has also purchased a car from her. More

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I gave the review that I gave because I am a little disapointed with a few things that took place once I purchased the vehicle. Josh was very patient, friendly and professional throughout the sale. O disapointed with a few things that took place once I purchased the vehicle. Josh was very patient, friendly and professional throughout the sale. Once the car was delivered, I don't feel that I got the proper briefing of how to operate the many options in the car. I did state that I could figure some things out on my own, however the car is very complex. It's very frustrating tryping to figure out how to operate the vehicle on my own. I was also promised a key that was missing when Josh turned over the one key and til this day I do not have it. This may be a minor detail in the spectrum of things, however I think that Josh should be doing everthing in his power to get me the key that I am missing, and following up with me until I get it. I have been very patient waiting for my key and it is very unfortunate that I have had to encounter this with my purchase. More

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Likisha was the best care sale person I have ever had.( last time excellent Peter Woodhouse). Likisha is very friendly, NOT PUSHY ( which turns me off instantly since I am an educated shopper). She also last time excellent Peter Woodhouse). Likisha is very friendly, NOT PUSHY ( which turns me off instantly since I am an educated shopper). She also explained everything very well. Also Dylan Jones was very professional and corrected someone else's mistake nicely. I have gotten now two cars from them and over all have been very happy. One minor suggestion for the dealership in general would be to have some sandwiches or some small savory items since buying a car takes hours. They deserve excellent marks, but that incident before Dylan took over made me not want to give 5. More

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This is the second Mercedes GL-450 we have leased from Dylan Jones. Overall we had an excellent experience this time working with both Bill Hosea and Dylan Jones. Dylan Jones. Overall we had an excellent experience this time working with both Bill Hosea and Dylan Jones. More

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Said what they did and did what they said. Gave me a very good deal, treated us right, and had us in and out fast, as I had asked for. Quick clean and efficent transacation. I'll be back again. very good deal, treated us right, and had us in and out fast, as I had asked for. Quick clean and efficent transacation. I'll be back again. More

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My experience over the last few years with this dealership has been nothing but great! Very friendly and professional people to work with and would highly recommend this dealership to others. dealership has been nothing but great! Very friendly and professional people to work with and would highly recommend this dealership to others. More

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My sales advisors were very helpful and informative about my new car, each person i listed had a part in the sale of my 2012 ML,. My mother has been with R&H for almost 25 years and I bought my first vehicl my new car, each person i listed had a part in the sale of my 2012 ML,. My mother has been with R&H for almost 25 years and I bought my first vehicle in 2007, with the best sales people and service advisors the entire time . I look forward to the same type of courtesy with my new truck. Words that would fit this sale was Likisha, Dylan and Rick were great! More

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