Dylan McHenry | Page 2

We brought our 2014 Focus to Hudson Ford to get the transmission checked out. If you own a Focus or Fiesta with 6 spd auto you are probably with the problems these have. Ford sold these trannys knowing transmission checked out. If you own a Focus or Fiesta with 6 spd auto you are probably with the problems these have. Ford sold these trannys knowing they had problems. Of course that's not the issue I have with Hudson Ford. They charged me $150 to diagnose the problems we were having. I told them the trans had the usual stutter, made noise shifting into fourth and sometimes would not go into gear at all. When we picked the car I was told exactly what I told them when I dropped it off. They said they could install a rebuilt trans for $6,000 (part only) plus labor. The quoted fixing this one I don't remember the exact amount but it was very high and depending what else they might find it could go much higher. We just parked the car at home and stopped driving it. Fast forward to now. We had a mechanic look at it and first thing he noticed was that it was very low on fluid and a seal was leaking. I was not happy that Hudson Ford did not see that. They did not see it because they didn't check the fluid and they did not even remove the splash guard to give a visual inspection. That's shoddy service at the very least and in my opinion it is fraud. The charged me money for services they did not perform. I've talked to several other service managers at different dealerships and they all said basically the same thing "of course we check the fluid and do a visual inspection." What did Hudson Ford do to earn $150 of my money?? I talked with the service manager at Hudson Ford and let him know I wasn't happy with the service I received. He explained to me that the $150 was a standard charge and he has to pay his technicians. That was a shocking revelation to me that you have to pay your employees! Who knew that was a thing? What that has to do with the poor service I received is anyone's guess? If he's paying employees that are not doing their job it sound like a management problem and not a customer problem. The service manager was not apologetic in any way. To me he seemed condescending and rude. The bottom line is that he refused to refund my money and now we get to waste time in small claims court. Everybody I dealt with in sales and service have always been friendly. I even brought my son to buy his first a couple years ago. The bottom line is that service did not do their job this time. It seems pretty simple to be honest about it, apologize and refund the money. Unfortunately the service manager wants to take a much bumpier road. I spoke with the service manager Dylan?? I think Caveat Emptor More

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Everyone was happy and helpful, Doug and the team did exactly what they said they were going to do. The front desk lady was awesome! exactly what they said they were going to do. The front desk lady was awesome! More

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Both the Quick Lane and full service are always a pleasure to deal with. They are all so efficient, friendly, knowledgeable and helpful. I would highly recommend Hudson Ford. I have been going to pleasure to deal with. They are all so efficient, friendly, knowledgeable and helpful. I would highly recommend Hudson Ford. I have been going to them for years. More

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Service staff is the best I've met. Friendly, knowledgeable and the waiting area was clean and comfortable. Hudson Ford has earned my business and will be back for all my service and future purch knowledgeable and the waiting area was clean and comfortable. Hudson Ford has earned my business and will be back for all my service and future purchases. More

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Very helpful, Service writers and Techs get it done!!! Great conversations too! Always answer questions and go beyond. Quick Lane and Abra Body have been great as well... Great conversations too! Always answer questions and go beyond. Quick Lane and Abra Body have been great as well... More

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Made and appointment for a 'Works' service and was impressed by the efficiency and courtesy of the Hudson Ford team. I was welcomed, quickly checked in and the services were performed quickly and to impressed by the efficiency and courtesy of the Hudson Ford team. I was welcomed, quickly checked in and the services were performed quickly and to my satisfaction. I have always found the service department listens to my concerns and have always done quality work. Hudson Ford is a top notch dealer. More

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I was having FordPass app issues with my ‘19 F150. I tried everything to get my truck activated on the app. No luck. Called the Hudson Ford dealership for help. Dylan and Jim were able to squeeze me int tried everything to get my truck activated on the app. No luck. Called the Hudson Ford dealership for help. Dylan and Jim were able to squeeze me into the same day service and take a look at the truck’s modem. No service appointments were available and they were short one technician. They still found time to alleviate my problem!! Thanks guys; that’s superior service!! Jim H. More

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I have owned 3 F150's from 2010-2013-2016. and for the most part i have been quite please with my experience. I have enjoyed bringing it back for normal service. Your team of Quick lane people Micha most part i have been quite please with my experience. I have enjoyed bringing it back for normal service. Your team of Quick lane people Michaela McCannare & Dakota are quite exceptional they are well trained and know the answer to most of my questions. More

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The people from the dealership are well prepared and personal. They commit to a time schedule and keep it. I have had an ongoing concern about nav systems update and the group was able to fix it for me. personal. They commit to a time schedule and keep it. I have had an ongoing concern about nav systems update and the group was able to fix it for me. More

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Every time I come into the dealership, the service department employees always make sure I am pleased with the work that is preformed. Hudson Ford will always be my place of service. department employees always make sure I am pleased with the work that is preformed. Hudson Ford will always be my place of service. More

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