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Dylan Olson
Dylan Olson at Zimbrick Nissan
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Dylan Olson | Page 7

Service Consultant

Zimbrick Nissan

5330 High Crossing Blvd
Madison, WI 53718

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4.7
70 Reviews
4.7

70 Reviews

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70 Reviews of Dylan Olson

October 12, 2023

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First time it was good second time it was bad because didn't fix my car all the way third time I guess it was a charm. More

by JPESHEK
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Recommend Dealer
Yes

Other Employees Tagged: Quince Maly, Casey Starin, Joe Meinholz, Tom Nguyen, Andy Poole

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Oct 23, 2023

Zimbrick Nissan responded

Thank you for the 5-Stars! We apologize your vehicle had to come back for a second repair but, glad to hear we got back on the road in a timely manner. Thanks again!

October 11, 2023

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Clear with communication. Kept me updated while I was waiting. Place is always clean with free coffee in the waiting area. Friendly attentive staff. More

by Suz
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Yes
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Oct 11, 2023

Zimbrick Nissan responded

Thank you, Suz! We appreciate the kind review and look forward to assisting you in the future!

October 06, 2023

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It's very difficult to trust everyone working on my car. however,.when I bring it to Nissan dealership it's garentee to come back Right. More

by brendaphillipd971
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Recommend Dealer
Yes

Other Employees Tagged: Quince Maly, Casey Starin, Joe Meinholz, Breanna Ruffolo, Tom Nguyen, Andy Poole

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Oct 06, 2023

Zimbrick Nissan responded

Thank you for trusting us, we appreciate your continued support and look forward to assisting you in the future!

September 29, 2023

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very happy with the Nissan rogue sport and all help and customer service. If they would have continued the sport vehicle I would have leased for 3 more years definitely but did not want larger or smaller More

by JOYB74
Recommend Dealer
Yes

Other Employees Tagged: Quince Maly, Joe Meinholz, Tom Nguyen, Andy Poole

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Sep 29, 2023

Zimbrick Nissan responded

Thank you for the 5-Star review!

September 11, 2023

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Rude customer service, didn’t follow instructions left on paper at drop box, overcharged me. Overall bad work, rude employees, and over charged. Would give zero stars if I could. Go anywhere but here. More

by Kevin Richardson
Service Price Transparency
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Nguyen, Andy Poole

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Sep 18, 2023

Zimbrick Nissan responded

Hello Kevin. We are sorry to hear where you had your vehicle serviced did not follow the instructions you left on your drop off paperwork. We've searched our records and cannot find a recent visit to Zimbrick Nissan. Since you have not been here, we find it unfair to tag all of our service staff in a 1-star review. In fact, had your vehicle been here for service, you'd find our staff very prompt and courteous to our customer requests. In the future, we'd love for you to visit us and find out first person how outstanding our loving care service is and what Zimbrick has become known for.

September 09, 2023

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Great service and finished before expected. Explained everything. Have been dealing with dealer for several years. More

by JO27DEC
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Yes
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Sep 11, 2023

Zimbrick Nissan responded

Thank you for your continued support and 5-Stars! We appreciate you!

September 03, 2023

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You overcharged me for the tires. They are 310 on the Bridgestone website, not 383. More

by brian.lecloux
Recommend Dealer
No

Other Employees Tagged: Dylan Olson

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Sep 06, 2023

Zimbrick Nissan responded

Hello Brian. Thank you for your review. However, we do not feel the low star rating is very fair. The Bridgestone tires we installed on your Titan were $393.40 each prior to install. We have a promotion currently for buy 3 tires and get the 4th for $1. Additionally, Nissan had an instant rebate you received for $120 off the purchase and install of 4 tires. Lastly, Bridgestone had its own mail in rebate of $70 on the purchase and install of 4 tires that you qualified for. Mount and balance of 4 tires is $80. Prior to tax and including the rebates, the tires we installed on your vehicle are $1,071.20. Bridgestone does in fact offer the same tires we installed on your vehicle for $308.99 each. Purchasing 4 tires from Bridgestone’s website prior to shipping and install, would have been $1,235.96. Over $150 what you invoiced with us. We are also able to price match tire quote from all of our competitors in the area. If you ever receive a cheaper tire quote than us, please bring it in and we’ll not only match it, we’ll take an additional 5% off. Our vision is to be the recognized leader in delivering outstanding customer service through outstanding employees.

September 01, 2023

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Great service very knowledgeable with the product, met all my expectations for my service of my car needs More

by djo2931
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Yes
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Sep 05, 2023

Zimbrick Nissan responded

Thank you, we look forward to assisting you in the future!

September 01, 2023

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Great professional service! Making an appointment was easy! Dylan was nice and knowledgeable and efficient! More

by bren8212
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Yes
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Sep 05, 2023

Zimbrick Nissan responded

Thank you for the great review! We appreciate the 5-Stars

September 01, 2023

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Staff was very kind and helpful in a stressful situation! Very professional. We will be bringing our truck back for maintenance services!! More

by tricoreswim
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Recommend Dealer
Yes

Other Employees Tagged: The gentleman that checked us out was very pleasant

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Sep 01, 2023

tricoreswim responded

Thank you!

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