Dylan Yavorsky | Page 25

Madelyn was friendly attentive and did a great job answering questions and staying in contact from my initial contact/inquiry through taking possession. Rest of the team from management and finance ma answering questions and staying in contact from my initial contact/inquiry through taking possession. Rest of the team from management and finance made the experience easy and stress free. More

by HILEWICKJ Verified Customer Verified Customer

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Review of Ganley Ford Dealership and Body Shop I strongly recommend avoiding this dealership and its affiliated body shop. I had a Ford F-150 Raptor with factory paint defects that required warra strongly recommend avoiding this dealership and its affiliated body shop. I had a Ford F-150 Raptor with factory paint defects that required warranty repair. I initially began the process with Gillingham Ford in June 2024, where the service manager was transparent about their impending acquisition by Ganley and even warned me that the body shop Ganley used was not one he would recommend. Once Ganley took over, the service experience declined dramatically. My warranty claim was not approved until October 2024, after months of delays and repeated follow-ups on my part. Despite approval, the dealership pushed repairs into 2025, citing weather concerns. It wasn’t until April 2025—nearly a year after initiating the claim—that my truck finally went into the body shop. From the beginning, the repairs were mishandled. I had informed the dealership that my truck was fully ceramic coated, yet they failed to pass this on to the body shop. Predictably, the new paint failed almost immediately, peeling in the same areas as the original defects. Other issues included broken clips, poor panel fitment, sanding marks, and mismatched paint. When the vehicle was returned for correction, I was assured by the dealership that the body shop manager had reviewed and fixed the issues. In reality, the manager later admitted he had been on vacation, had not inspected the truck, and was never informed about the ceramic coating. He acknowledged that painting over the coating likely caused the recurring problems. The back-and-forth continued for months, with both the dealership and body shop blaming each other. Even Ken Ganley himself admitted in writing that each party was sticking to their own version of events, leaving me caught in the middle of a communication breakdown. My truck spent over 90 days at their body shop in 2025. When it was finally returned in September, the workmanship was unacceptable—dirt embedded under the paint, heavy sanding marks, scratches on every panel, and carelessness with the bed liner. At that point, the dealership offered either another repaint or a trade toward a new truck. Given the diminished value of a repeatedly repainted vehicle, I chose the trade. Even that process was unnecessarily adversarial—they attempted to reduce the agreed trade value, manipulate financing despite my preapproval, and overcharge me nearly $6,000 in taxes until I pointed out the error. Throughout this ordeal, I had hoped Ganley would take accountability, work with Ford on my behalf, or at least offer some form of good faith resolution. Instead, the focus seemed entirely on maximizing profit. The GM even dismissed my concerns by highlighting how much above MSRP they had been selling trucks to celebrity clients, rather than showing any willingness to support a loyal customer. In the end, I spent over 14 months fighting for a resolution, endured multiple failed repairs, and was left with the impression that customer service and accountability are simply not priorities for Ganley’s dealerships or body shops. Conclusion: My experience reflects a troubling lack of transparency, professionalism, and customer care. I would strongly caution anyone considering doing business with Ganley dealerships or their body shops. More

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They performed the necessary routine services. However, I had to remind them I had a maintenance plan to avoid a bill. Also I was not provided a detailed maintenance checklist and they did not was However, I had to remind them I had a maintenance plan to avoid a bill. Also I was not provided a detailed maintenance checklist and they did not wash my vehicle as they did in the past. More

by MTMISENCIK Verified Customer Verified Customer

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My experience with the dealership was fast and easy. The team that assisted me was also transparent and honest. Everyone was very friendly too. The team that assisted me was also transparent and honest. Everyone was very friendly too. More

by zeg3394 Verified Customer Verified Customer

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I have never had anything but good service. they have taken care of all recall items in a timely manner and have been very courteous they have taken care of all recall items in a timely manner and have been very courteous More

by TRAFICJAMER Verified Customer Verified Customer

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They have always done right by me service is done in a timely manner.Dylan is awesome. timely manner.Dylan is awesome. More

by janetstweety56 Verified Customer Verified Customer

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Best Ford service department period. George, Dylan,Dave great service advisors. Mike Houk, Scott Birch best service techs. Attention to detail trust them 100% George, Dylan,Dave great service advisors. Mike Houk, Scott Birch best service techs. Attention to detail trust them 100% More

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Everyone that I’ve dealt with at Ken Ganley Ford Parma have been very professional and helpful. I would definitely highly recommend this dealership for your vehicle purchase. have been very professional and helpful. I would definitely highly recommend this dealership for your vehicle purchase. More

by Amy D Verified Customer Verified Customer

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I felt comfortable talking and dealing with the sales people. There was no pressure Answered my questions I would recommend to my friends. people. There was no pressure Answered my questions I would recommend to my friends. More

by Steven.Zatorskisr Verified Customer Verified Customer

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Dylan was very professional, knowledgeable, and kind. He kept me appraised of the repair status and diid an excellent job!! He kept me appraised of the repair status and diid an excellent job!! More

by MONIHANGROUP Verified Customer Verified Customer

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