Dyson Ellis
Dyson Ellis at Five Star Subaru of Grapevine
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Dyson Ellis | Page 2

Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.9
66 Reviews
4.9

66 Reviews

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66 Reviews of Dyson Ellis

June 10, 2023

Dealership Rating
Employee Rating

Good customer service. Friendly and clean break area . Staffs are good and professional. I am very happy More

by Thanh_lai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2023

Five Star Subaru of Grapevine responded

Hello Thanh_lai, We appreciate your trust and support at Five Star Subaru, and we'll continue to go above and beyond to make your automotive experience exceptional. Reach Dyson and our techs at 817-438-1700 with vehicle questions any time. Thank you for your review and business, Jake Ritter, Service Director

May 30, 2023

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5 Star Subaru has the best customer service ever. Always happy to help, they keep snacks and drinks for their customers, and you can stop by and they will wash your car for free. Everyone is always s More

by shari.k.henson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Procter, Jon Zablosky

May 31, 2023

Five Star Subaru of Grapevine responded

Hello Shari, We are thrilled to hear that you had a great experience at Five Star Subaru and that our team provided you with exceptional service. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. Count on us at 817-438-1700 when you have vehicle care concerns. Thank you for your business and review, Jake Ritter, Service Director

May 19, 2023

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I offend hear from friends of their dealership experience. Problems after Problems, unsatisfactory repairs, uncaring personal, this drama is so common in this industry. Not so at Grapevine Subaru More

by meangene11
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 20, 2023

Five Star Subaru of Grapevine responded

Meangene11, We are a drama-free service center at Five Star Subaru! Thank you for your kind endorsement and support for a list of our staff. Helping you enjoy your Subaru is the goal. Call on us any time at 817-438-1700. Thanks again, Jake Ritter, Service Director

April 30, 2023

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Great customer service, especially service advisor, Johnny Taylor. Though it is some times ,to get someone to meet you when you drive up. More

by jwydy1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 01, 2023

Five Star Subaru of Grapevine responded

Jwydy1, How very nice of you for recommending so many of the Five Star Subaru service staff. Thank you for choosing our service center. Between visits, when you have vehicle questions, we welcome your calls at 817-438-1700. Safe travels and please count on us again. Take Care, Jakob Ritter, Service Director

April 05, 2023

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Always professional and kind. The new band to attach the number to the key was difficult to remove More

by Jsp
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Workmanship
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Recommend Dealer
Yes
Apr 06, 2023

Five Star Subaru of Grapevine responded

Hello Jsp, We appreciate knowing the Five Star Subaru service team took good care of you. We hope you count on us again for future vehicle issues. Reach out to 817-438-1700 any time. Thank you, Jake Ritter, Service Director

March 18, 2023

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Employee Rating

Everyone that we talked to seemed really friendly and eager to help with any questions we had i recommend this dealership More

by mikeymay62
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 19, 2023

Five Star Subaru of Grapevine responded

Thank you so much, mikeymay62! It is great to see your long list of Five Star Subaru staff that have helped you out. We look forward to your next call at 817-438-1700. We will look forward to seeing you again. Take Care, Doug Laymon, Sales Manager

March 11, 2023

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They are very timely and provide great service to their customers! They are the best. More

by Lee4814
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian

Mar 12, 2023

Five Star Subaru of Grapevine responded

Lee4814, Efficient and timely service is the goal at Five Star Subaru. Mike and Dyson welcome the chance to address vehicle questions at 817-438-1700. We are here to help you enjoy your Subaru. Thank you, Jake Ritter, Service Director

February 23, 2023

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Employee Rating

Super easy and fast service, amazing snack bar with lots of choices to keep you preoccupied while you wait! Lol More

by Dante
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Service Time
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Recommend Dealer
Yes
Feb 24, 2023

Five Star Subaru of Grapevine responded

Hello Dante, It is always great to hear from our Five Star Subaru guests. Thank you for recognizing so many of our service team. Let us know when you need an appointment at 817-438-1700. We look forward to seeing you again. Thanks again, Dylan Hulme, Service Director

January 14, 2023

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The best customer service have had in a long time. I bought this Subaru at this very location in 2017. I was living in Sunnyvale after I purchased the vehicle so I’ve used the Subaru near my work. I’v More

by diana_jetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian

Jan 14, 2023

Five Star Subaru of Grapevine responded

Diana, It is nice to have you back at Five Star Subaru. Thank you for acknowledging our service staff. We hope to hear from you again at 817-438-1700. Safe travels! Best Regards, Dylan Hulme, Service Director

January 07, 2023

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Employee Rating

5 Star Grapevine Subaru has the best Service Department. Mike always gets my car taken care of quicky, makes sure the service was done properly and all the requested service items were completed. I always More

by Nugrammi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor, Mike Ohanesian

Jan 11, 2023

Five Star Subaru of Grapevine responded

Thank you, Nugrammi! We appreciate serving you at Five Star Subaru. Any time you have care concerns or need our advice, let us know at 817-438-1700. We are here for you. Take Care, Dylan Hulme, Service Director

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