Earl Ko | Page 9

The finance department, Earl, charged for a service I did NOT agree to. I found it odd that when purchasing the car, there was a lack of physical paperwork. I requested and had to even had to push to receive NOT agree to. I found it odd that when purchasing the car, there was a lack of physical paperwork. I requested and had to even had to push to receive a copy of final deal. Glad I did because there was a difference in the amount from my paperwork to amount financed. Lexus claims I signed for a service that was in no way in my budget or anything I am remotely interested in purchasing. (Simoniz coating for $1,295). Need to hire an IT expert to verify because even had someone with me who verified I said no, double checked before signing no to all extras. (On the IPad they use to verify extras) Lexus did agree to refund but not direct to me, they will do through the bank and in 2 months! So they get to keep a hold on my $1,295 for their ‘mistake.’ Do not trust. Especially after I was just promised $250-$350 for my inconvenience on having to bring my car back in for work that supposed to be done to my car upon pick. Andrew did not stay true to his word and has not answered my call for 2 months. So waiting 2 months for a refund is unacceptable. If you have or will be financing, double check nothing added in. I recommend taking a picture of the IPad they hand to you to choose and sign for which extras you do and do not sign for. I wish I did because I most definitely did not sign. Something is not right. Extremely disappointed with this fast one pulled! Laugh if you will, but trusted I would receive better service then this! More

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Nick was no pressure. His calm demeanor was refreshing. He took time to explain all the features and at a pace easy to process. His calm demeanor was refreshing. He took time to explain all the features and at a pace easy to process. More

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Nicholas was fabulous as our sales professional. We drove home in our new 2024 Lexus 350. We could not be happy with the time and effort he put into our sale. We drove home in our new 2024 Lexus 350. We could not be happy with the time and effort he put into our sale. More

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Great experience , a pleasure to work with! Sale person and managers were upfront and honest! Sale person and managers were upfront and honest! More

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So helpful, no high pressure. Excellent customer service. I got just what I was looking for. Excellent customer service. I got just what I was looking for. More

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Hung was so awesome. He answered all of our questions and so we felt very confident in our purchase He answered all of our questions and so we felt very confident in our purchase More

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Hello, my name is Emery Wilson. My wife Sheila Wilson just bought a Lexus 350. On December 15 from the Sharon Massachusetts dealership. Christopher Anderson was our sales person. Th My wife Sheila Wilson just bought a Lexus 350. On December 15 from the Sharon Massachusetts dealership. Christopher Anderson was our sales person. The dealership was very nice and had a very nice collection of vehicles Christopher Anderson, our sales person was a complete gentleman and we enjoyed his company and his explanation on everything. We asked. When he showed us all options on the Lexus 350 I was amazed at his detailed information on every option. I have bought several cars through my life and I will say Christopher Anderson is probably the best sales person I’ve ever dealt with. When it’s time to purchase another vehicle, we will definitely be calling Kris And get his opinion on what’s on the market. Looking forward to working with Herb Chambers Lexus in Sharon Massachusetts again especially if Chris Anderson is still working there. Thanks again my wife loves the vehicle. Sincerely, Emery Wilson. More

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Solid in and out experience with no nonsense and competent team, would return for future purchases and service competent team, would return for future purchases and service More

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Neil Shah was amazing! Very kind and attentive. 4 stars probably should have rated 3 for the SMART pricing....anyone that knows more than the average person about used vehi Very kind and attentive. 4 stars probably should have rated 3 for the SMART pricing....anyone that knows more than the average person about used vehicles will see right through this "policy". It's unethical for a buisness to expect consumers to understand the implications of this type of policy, particularly when buying a used vehicle. If I did not have the extensive vehicle engine knowledge I have, I would have been sold a lemon for 19k....that's not OK More

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It was great working with the personnel at this dealership. They were straight forward and provided me with all the information required to assist me in making my decision to buy a vehicle. dealership. They were straight forward and provided me with all the information required to assist me in making my decision to buy a vehicle. More

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