Earl Mosby

Always prompt service and quality repairs I can count on. No unnecessary up-selling either. Nice lounge and free hot drinks as well. No unnecessary up-selling either. Nice lounge and free hot drinks as well. More

by larry.v Verified Customer Verified Customer

Report | Print

Work was performed as explained and completed within the time frame. Thanks for giving the car a bath! time frame. Thanks for giving the car a bath! More

by swsider Verified Customer Verified Customer

Report | Print

Thank You for an Excellent Service Experience Koons Ford of Annapolis Team, I would like to extend my sincere appreciation for the outstanding service I recently received at your dealership. The entire Ford of Annapolis Team, I would like to extend my sincere appreciation for the outstanding service I recently received at your dealership. The entire experience was professional, efficient, and clearly centered on customer satisfaction from beginning to end. Please share my special thanks with your Service Manager, Mr. Earl Moselby, whose leadership and professionalism were evident throughout the process. His attention to detail, clear communication, and commitment to high-quality service truly made a positive impression. I was pleased to leave a five-star rating and will confidently recommend Koons Ford of Annapolis to others based on this excellent experience. Thank you again for your dedication to providing exceptional service and for maintaining such a high standard of care for your customers. Sincerely, Dr. KM Graves More

by KGR9021056 Verified Customer Verified Customer

Report | Print

I was disappointed in the time it took the service department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptabl department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptable. For the answers I received from the service writer my vehicle should have been completed in less than 2-3 days max. They test drove the vehicle and heard no noises from the wind, they reset the computer systems and checked the two key fobs. The two key fobs still don't work properly. I've dealt with this dealership years ago and loved it and referred many people to use this dealership. Unfortunately, the dealership has not maintained my respect and admiration currently. Things have changed and not for the betterment of this dealership. The communication from the service department was extremely absent. No responses from the phone messages that were left. More

by mwbella21 Verified Customer Verified Customer

Report | Print

Walk in, no appointment needed and was done in an hour. Rep was able to keep me posted on the status of my vehicle and suggested future services Rep was able to keep me posted on the status of my vehicle and suggested future services More

by eabp64 Verified Customer Verified Customer

Report | Print

Mike T. was great as usual. They took care of my truck and got me out the door. was great as usual. They took care of my truck and got me out the door. More

by LAX2100 Verified Customer Verified Customer

Report | Print

Never had a problem with anyone. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. More

by LEONABUSIJA Verified Customer Verified Customer

Report | Print

Engine light was on. Was charged $167 to evaluate. Now the is off so why did I pay $167? Was charged $167 to evaluate. Now the is off so why did I pay $167? More

by scottsteers Verified Customer Verified Customer

Report | Print

Extremely friendly and fast service. I will definitely be returning for my next maintenance service I will definitely be returning for my next maintenance service More

by RESNICK29 Verified Customer Verified Customer

Report | Print

Made a 7am appointment and the dealer had no loaners. So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in front of me. So it finally got looked at Tues. More

by davidb.goldberg Verified Customer Verified Customer

Report | Print