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Earl Mosby
275 Reviews
275 Reviews
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275 Reviews of Earl Mosby
January 02, 2026
Made a 7am appointment and the dealer had no loaners. So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in front of me. So it finally got looked at Tues. More
by davidb.goldberg
Verified CustomerOther Employees Tagged: John Powell, Andres Zavala, Mike Treas
January 01, 2026
Great service, great staff. Highly recommended. They resolved the issue with my F350 in a timely and professional manner. Highly recommended. They resolved the issue with my F350 in a timely and professional manner. More
by David2955Dave from Annapolis
Other Employees Tagged: Mike Treas
December 27, 2025
Mike did a good job with communication etc. Not really much more I can say at this time. Not really much more I can say at this time. More
by WILLIAMPHEBUS
Other Employees Tagged: Mike Treas
December 25, 2025
I had an appointment for oil change and tire rotation. Appointment still took over 3 hours. Appointment still took over 3 hours. More
by ETHOMASS22
Other Employees Tagged: Mike Treas
December 20, 2025
Unfortunately this last experience left a bad taste in my mouth. I scheduled a Quick Lane visit for my truck in person with Paula. While I was there, I asked that Earl get pre-approval for tires from my fl mouth. I scheduled a Quick Lane visit for my truck in person with Paula. While I was there, I asked that Earl get pre-approval for tires from my fleet mgmt. company, and gave Earl the exact model tire I wanted. A few days later Earl advised me he had no source for those tires, so I told him I would pass on the tires and get them else ware. When I brought the vehicle in, I told the service advisor (I believe it was Kaleb) to forget about the tires, and that I would be waiting for the Quick Lane service. After several hours go by with the vehicle not being complete and no update, I walked back to check with Dave Smith, he advised the Quick Lane service was done, but they were waiting on tires...I was not happy, and told him it will not be getting tires and to go ahead and finish it up. The next day, I get an email from my fleet mgmt company asking for approval for the tires, as well as several other "upsell" items your SA decided to try to float through which I obviously declined. So basically I was sitting in your waiting room for hours, and would have never received any info from your SA, and he would not have received an approval that day due to the complexity of that process. I expressed my frustration Earl and I believe we came to an understanding going forward, but if one of your SA's ever take it upon themselves to pull that stunt again (trying to get approval from my fleet mgmt company for additional services without talking to me first), I will never set foot in your dealership again. After many years using Koons for new vehicle purchases and service, and many very positive reviews it pains me to have to submit the review. Tom More
by Tom Provenza
December 15, 2025
They have been taking great care of my vehicle for years now. I don't see how it could be better. now. I don't see how it could be better. More
by LUISRC
Other Employees Tagged: Mike Treas
December 14, 2025
Scheduled an appointment for a recall for my 2025 ford explorer SUV. Dropped off the vehicle at 6:30am day of service appointment. Returned at 3:00pm and service advisor told me my vehicle had not been se explorer SUV. Dropped off the vehicle at 6:30am day of service appointment. Returned at 3:00pm and service advisor told me my vehicle had not been serviced. This is unacceptable!! Service manager apologized and really had no reason why my vehicle had not been checked within the 4 hours I was told at appointment. More
by rtoutten
December 10, 2025
We've had great service on two vehicles over 15 years. Great people. Very professional. Great people. Very professional. More
by RAYLYNNOLIVER
Other Employees Tagged: Mike Treas , Hannah
December 09, 2025
I have a recall, I was told the part needed to be ordered and it woul take 2 weeks but it’s been over a month, I reached out and was told I would be contacted when the part was ready and it woul take 2 weeks but it’s been over a month, I reached out and was told I would be contacted when the part was ready More
by andrewright
Other Employees Tagged: Mike Treas
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