Earl Mosby | Page 13

The buying experience was easy but given a 90 day warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a day just to get an answer. Manager “who was on our side and helping the situation” went MIA, to this day never returned a single call! We are new parents again with demanding jobs. We were left working full time trying to run a child to the sitter and another the other to after school activities in one car. We asked for a rental as our vehicle was still under warranty and physically just sitting in a shop not being touched for several weeks waiting for the Blue certification from Ford to approve the work, you would think we were asking the world of these people to make this situation better! Even our local dealership who had to do the repairs apologized and made it clear they had no affiliation with Koons whatsoever. Koons should have been our voice, should have advocated for us but didn’t. The person inspecting our Armada continued to “not show up” to do our inspection. We went without our vehicle for a month. The absolute worst, nightmare. We wanted to work with a business who put their customers first and this didn’t happen. We finally got our vehicle back and the work our local shop did was perfect but to have Koons have the Blue certification take care of the warranty work was terrible and to be honest, it felt like they were sitting on the vehicle waiting for the warranty to expire. What a shame. More

by kelly_mmandeville Verified Customer Verified Customer

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Excellent work. Job finished when promised. Will go back for more work when necessary. Done on time Job finished when promised. Will go back for more work when necessary. Done on time More

by ODENTONCARS Verified Customer Verified Customer

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Always great service. I wouldn't use any other service provider for any kind of work. I wouldn't use any other service provider for any kind of work. More

by DAREESE90 Verified Customer Verified Customer

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BEST DEALER SERVICE OF ALL WE USE. CYCLE TIME, PRICE AND QUALITY. AND EVERYONE ID PLEASENT TO TALK TO CYCLE TIME, PRICE AND QUALITY. AND EVERYONE ID PLEASENT TO TALK TO More

by PETE36 Verified Customer Verified Customer

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the service has always been good especially from Earl Mosby in service. And Alex has also been very helpful. Mosby in service. And Alex has also been very helpful. More

by MICELIDAN Verified Customer Verified Customer

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The staff at Koons are very nice to work with. From the Service Dept to the Sales Dept were very polite and helpful. From the Service Dept to the Sales Dept were very polite and helpful. More

by griffinzelma Verified Customer Verified Customer

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Is the best dealer on the area The costumer attention And car services And waiting area is very good And car services And waiting area is very good More

by ODIRSOTO Verified Customer Verified Customer

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The team is always thorough and works quickly to get me back in my car. back in my car. More

by JENNMARIE924 Verified Customer Verified Customer

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The staff was pleasant to work with and were very timely in updating me on repair progress. I only have good things to say about Koonz service dept. in updating me on repair progress. I only have good things to say about Koonz service dept. More

by rwoy Verified Customer Verified Customer

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Very good, plan to return for my next oil change! The waiting room was nice! The waiting room was nice! More

by RAYMOND.MUENZER Verified Customer Verified Customer

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