Earl Mosby | Page 22

Mike Matson was really terrific and extremely helpful. . he provided great updates and was a wonderful advocate for me during this process . he provided great updates and was a wonderful advocate for me during this process More

by AKRECHTING Verified Customer Verified Customer

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My service provider, Earl was AMAZING! He addressed the electrical issues that my Lincoln was returned to me with, maintained great communication, provided a loaner vehicle, & assured all He addressed the electrical issues that my Lincoln was returned to me with, maintained great communication, provided a loaner vehicle, & assured all service issues were completed, vehicle clean, maintenance performed and safe before my long trek to SoCal. And he did it all with a smile! Thank you Earl! More

by SOLDIER2SOCIALITE Verified Customer Verified Customer

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Staff is always friendly and willing to make sure I have a great experience when I require service a great experience when I require service More

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Didn't like to post purchase follow up from the sales manager. No telephone call to thank me for my business. Didn't tell me of the free first oil change service. manager. No telephone call to thank me for my business. Didn't tell me of the free first oil change service. More

by kellylove6 Verified Customer Verified Customer

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They are very reliable; what they fix stays fixed, and they do not exceed their estimates when it is time to settle up. I find everyone I speak with in the service dept. is respectful and professional. I they do not exceed their estimates when it is time to settle up. I find everyone I speak with in the service dept. is respectful and professional. I forget the name of the sales representative (think it id Mike) but he is assigned to my car. He fully meets the description of qualities described above. i do not want to enter an evaluation of someone that I am not sure of, but since I cannot close this survey without scoring service dept employees, I will give them all a 5. More

by SRSCONSULTING Verified Customer Verified Customer

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My experience was great with help from the service staff at Koon's Ford from the lot attendant to the service manager. I was impressed. at Koon's Ford from the lot attendant to the service manager. I was impressed. More

by ZACKDAVIS1239 Verified Customer Verified Customer

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No concern for the customer, no communication I had to drive to Annapolis to get an update on my truck. drive to Annapolis to get an update on my truck. More

by LQUILLET Verified Customer Verified Customer

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Excellent service and timing. Always good communication with staff. Questions answered & service explained. Will return Always good communication with staff. Questions answered & service explained. Will return More

by DOUGKARENJONES Verified Customer Verified Customer

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They picked up my vehicle as promised and on time returned it completely serviced. They did a great job. returned it completely serviced. They did a great job. More

by MICHELEGARRETT Verified Customer Verified Customer

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I've not encountered one person who wasn't professional and went BEYOND expectations. It's hard to get this level of service for a car as old as mine: 2004, yet I was treated as if I were driving a 2024 to and went BEYOND expectations. It's hard to get this level of service for a car as old as mine: 2004, yet I was treated as if I were driving a 2024 top of the line model. They keep Clyde running smoothly from Maine to Florida yearly! I'd like to thank each and everyone of them for their exemplary service! All the way from the guy who made sure my coffee was fresh to the service guy to the ticket counter, my experience was and is ALWAYS stellar. Which is why I return there even though I travel and live everywhere! Keep shining folks at KOONS FORD Annapolis!!! More

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