Earl Mosby | Page 22

No concern for the customer, no communication I had to drive to Annapolis to get an update on my truck. drive to Annapolis to get an update on my truck. More

by LQUILLET Verified Customer Verified Customer

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Excellent service and timing. Always good communication with staff. Questions answered & service explained. Will return Always good communication with staff. Questions answered & service explained. Will return More

by DOUGKARENJONES Verified Customer Verified Customer

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They picked up my vehicle as promised and on time returned it completely serviced. They did a great job. returned it completely serviced. They did a great job. More

by MICHELEGARRETT Verified Customer Verified Customer

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I've not encountered one person who wasn't professional and went BEYOND expectations. It's hard to get this level of service for a car as old as mine: 2004, yet I was treated as if I were driving a 2024 to and went BEYOND expectations. It's hard to get this level of service for a car as old as mine: 2004, yet I was treated as if I were driving a 2024 top of the line model. They keep Clyde running smoothly from Maine to Florida yearly! I'd like to thank each and everyone of them for their exemplary service! All the way from the guy who made sure my coffee was fresh to the service guy to the ticket counter, my experience was and is ALWAYS stellar. Which is why I return there even though I travel and live everywhere! Keep shining folks at KOONS FORD Annapolis!!! More

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I was very pleased with the service and attitude of all the staff, thank you. the staff, thank you. More

by TOMGREEN423 Verified Customer Verified Customer

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Darrick Tollover is a great saleman. I will purchase all of my vehicle from him. I will purchase all of my vehicle from him. More

by cmike_roberts Verified Customer Verified Customer

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Earl was fabulous in working through our concerns, ensuring our car was repaired and the warranty was honored, and providing exemplary client service. We couldn't have been treated any better! ensuring our car was repaired and the warranty was honored, and providing exemplary client service. We couldn't have been treated any better! More

by ROBINSEXTON Verified Customer Verified Customer

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Service as a whole has always been horible at best for me. The failure in communication is the key to its abysmal service. I would put the blame not just on the advisors as their hands are tided by mana me. The failure in communication is the key to its abysmal service. I would put the blame not just on the advisors as their hands are tided by management and ford as a whole. More

by skiser7051 Verified Customer Verified Customer

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Joe Koons personally gets involved to make certain all of his customers are satisfied. Thanks Joe his customers are satisfied. Thanks Joe More

by TINAMARIEJERNIGAN Verified Customer Verified Customer

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Great service from beginning to end. My car was rear ended and I needed body work done. The insurance company was pushing me to use their people to fix my car. They planted seeds of doub My car was rear ended and I needed body work done. The insurance company was pushing me to use their people to fix my car. They planted seeds of doubt for the work that would be done outside of the shop that they recommended. I decided to take it to the dealer and from the moment I called Koons Ford of Annapolis through to pick up of my vehicle, the service provided was great! The work done on the body of my car was exceptional! The level of craftsmanship and attention to detail displayed by your team is truly commendable. My car looks as good as new, and I couldn't be happier with the results. THANK YOU! More

by SENAYTE Verified Customer Verified Customer

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