Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes | Page 24

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
366 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.6

366 Reviews

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366 Reviews of Ed Barnes

June 20, 2023

Dealership Rating
Employee Rating

Please write at least 15 words in this box, minimum. That's right, fifteen words! More

by copterdoctor5
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Sami Karaki

Jun 30, 2023

Jim Ellis Buick GMC Mall of GA responded

Hello, we're glad to hear you enjoyed your visit.

June 16, 2023

Dealership Rating
Employee Rating

Ed Barnes is always very professional and accommodating to his customers. I usually wait on my car snd he keeps me informed. More

by MCMILLIAN.JOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2023

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

June 16, 2023

Dealership Rating
Employee Rating

Was able to quickly take care of the issues of concern in a very professional manner. More

by johndwatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2023

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for your praise and kind comments about our team.

June 15, 2023

Dealership Rating
Employee Rating

Prices are egregious but location is convenient! I am indifferent about the dealership and service department More

by Captjohngatlin
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jun 30, 2023

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

June 15, 2023

Dealership Rating
Employee Rating

I have had a great experience at the dealership. Most recently both visits were unplanned- and I was able to get prompt appts. Ed was really great at the last visit- I appreciate his wonderful demea More

by bweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2023

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! It is great to hear everything was done quickly and to your satisfaction!

June 09, 2023

Dealership Rating
Employee Rating

They were very good about getting our appointment and very courteous about doing our service More

by TOM_AL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2023

Jim Ellis Buick GMC Mall of GA responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

May 30, 2023

Dealership Rating
Employee Rating

The service was completed during 2 different visits which was an inconvenience, but the staff was courteous. More

by kcone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

May 30, 2023

Dealership Rating
Employee Rating

Great first oil change and tire rotation. Everyone was super nice and the waiting area was clean I greatly appreciate that. More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

May 27, 2023

Dealership Rating
Employee Rating

The staff was fine. My issue is I noticed several charges that I felt were price gouging “miscellaneous charges”, and $75 to dispose of “hazardous materials.”I had been More

by BKEITHSIMMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 29, 2023

Jim Ellis Buick GMC Mall of GA responded

We are disappointed to hear that your experience was not a positive one. Thank you for taking the time to leave us your honest feedback.

May 24, 2023

Dealership Rating
Employee Rating

This dealership is, by far, one of the best automotive providers that I've done business with for the past 20 years+ (I've been going here for all of the 15 yrs that we've lived here)! I leased my current More

by ESBATCHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Hatcher

Jun 29, 2023

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

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