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Ed Barnes

Overview Reviews (427)

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Ed Barnes

Ed Barnes | Page 8

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

427 Reviews

Overview Reviews (427)

Specialties & Trainings

ASE Certified Service Advisor

4.7

427 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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427 Reviews of Ed Barnes

April 26, 2026

Dealership Rating

Employee Rating

Once I was assigned to Ed Barnes he kept me informed of everything that was happening with my car and the steps the technician were going to take first. Once the issue was confirmed he came back and inform everything that was happening with my car and the steps the technician were going to take first. Once the issue was confirmed he came back and informed me and the steps that I needed to take. Once my car was finished he walked me out to ensure that everything was removed from my car. His communication was very good and greatly appreciated More

by DDSHU97

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

May 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 10, 2026

Dealership Rating

Employee Rating

The service was excellent. Would bring my car there anytime. The customer service was great too Would bring my car there anytime. The customer service was great too More

by GSMITH0129

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 14, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

April 09, 2026

Dealership Rating

Employee Rating

Excellent service , great customer experience. Fast and professional technicians along with the service manager and advisors. Fast and professional technicians along with the service manager and advisors. More

by TAYLORMADDOXPLUMBING

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Rose

Apr 12, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Your wonderful feedback and rating mean a lot to us. We do hope we can be of assistance in the future. Take care!

April 03, 2026

Dealership Rating

Employee Rating

Customer service is great. Staff is courteous. Service department is very efficient and gets things done in a timely manner. Staff is courteous. Service department is very efficient and gets things done in a timely manner. More

by pegnper

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Toole, Tom Floystrop

Apr 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

April 02, 2026

Dealership Rating

Employee Rating

The BEST customer service. Mr. ED is the 'best' and really knows what customer service means. I would not go any other place at for service. Please let Mr Ed know what good ser Mr. ED is the 'best' and really knows what customer service means. I would not go any other place at for service. Please let Mr Ed know what good service he shows to his customers . Gary Adams More

by GARYADAMS46

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Apr 02, 2026 -

GARYADAMS46 responded

The best service

Apr 02, 2026 -

GARYADAMS46 responded

Mr ED is the best service advisor you have. He is always polite and keeps me informed on the progress of the work order. He is the main reason I bought a NEW set of tire from the dealership.. Please be sure to let him know how important he is to the dealership. Gary Adams

March 22, 2026

Dealership Rating

Employee Rating

Since I bought my vehicle in 2019 they have been nothing but great (5 stars)especially service person Ed Barnes. but great (5 stars)especially service person Ed Barnes. More

by gsmith6259

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 27, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 14, 2026

Dealership Rating

Employee Rating

Advised on services I needed that I didn't know about, finished the jobs on time, curious and caring finished the jobs on time, curious and caring More

by pagiewhitehead

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Mar 20, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your positive review! We're looking forward to your next visit with us!

Mar 29, 2026 -

pagiewhitehead responded

100% recommendations

March 03, 2026

Dealership Rating

Employee Rating

They delivered as promised! They did what they said they would They did what they said They did what they said they would They did what they said More

by frankgoehmann

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Mar 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2026

Dealership Rating

Employee Rating

Ed Was absolutely on point in every step of the service process. Every time. Excellent! process. Every time. Excellent! More

by javierceron

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 07, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2026

Dealership Rating

Employee Rating

Great service. The service manager and the mechanic Daryl were both excellent! Worth the prices. The service manager and the mechanic Daryl were both excellent! Worth the prices. More

by Anewman6666

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Mar 07, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!