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Ed Barnes

Overview Reviews (427)

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Ed Barnes

Ed Barnes | Page 7

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

427 Reviews

Overview Reviews (427)

Specialties & Trainings

ASE Certified Service Advisor

4.7

427 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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427 Reviews of Ed Barnes

May 14, 2026

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Employee Rating

The service department is fast when it comes to diagnosing a problem. The vehicle was looked at quickly. The staff seem to lack empathy and just wanted to make a sale, such as recommending a transm diagnosing a problem. The vehicle was looked at quickly. The staff seem to lack empathy and just wanted to make a sale, such as recommending a transmission service before it’s recommended in the truck manual. They also tried to sell me wiper blades when I had replaced them a week ago. More

by Andy002

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ed Barnes

Jun 10, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 14, 2026

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Employee Rating

Great communication. Great work done. Nice waiting area. Ed made sure everything went to my liking. Great work done. Nice waiting area. Ed made sure everything went to my liking. More

by Candice Chang

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

May 15, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2026

Dealership Rating

Employee Rating

Ed work hard with the extended warranty company to get things covered he always goes above and beyond things covered he always goes above and beyond More

by amberc65

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 15, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 07, 2026

Dealership Rating

Employee Rating

Pleased with the prompt service. The video recap is awesome. Jim Ellis is the service department of choice i trust to maintenance my vehicle. Appreciate you guys The video recap is awesome. Jim Ellis is the service department of choice i trust to maintenance my vehicle. Appreciate you guys More

by MRANDMRSRODGERSTHE2ND

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 07, 2026

Dealership Rating

Employee Rating

The most trusted dealer in the area my service work was great with Mr.Rose great with Mr.Rose More

by wrighternest758

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Rose

May 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 05, 2026

Dealership Rating

Employee Rating

Pleasant Service employee Mr Barnes was knowledgeable, courteous and arranged for transportation to and from our home while our vehicle was being serviced. courteous and arranged for transportation to and from our home while our vehicle was being serviced. More

by eagleeyes29

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

May 03, 2026

Dealership Rating

Employee Rating

Great place. East to deal with and fast. I recommend to pay them a visit. East to deal with and fast. I recommend to pay them a visit. More

by Jwmbrooks

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

May 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia! Thanks again for the recommendation, and have an amazing day!

May 01, 2026

Dealership Rating

Employee Rating

Valuable, and Appreciated I felt like My Advisor Barnes Cared, and that was Awesomeness MY Advisor Mr. Barnes was Customer Focused Cared, and that was Awesomeness MY Advisor Mr. Barnes was Customer Focused More

by TUMPIN4

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

May 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We are more than happy to assist you if anything else comes up. Take care!

April 30, 2026

Dealership Rating

Employee Rating

Great communication and Ed was very thorough about the service that was provided. I really appreciated the updates while waiting for service to be completed. service that was provided. I really appreciated the updates while waiting for service to be completed. More

by ashtonsmith018

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

May 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall of Georgia. We do hope we can be of assistance in the future. Take care!

April 28, 2026

Dealership Rating

Employee Rating

The sales department i may consider using again but i will never send or recommend the service department to anybody ever. The sales prople are allways courteous and willing to help. will never send or recommend the service department to anybody ever. The sales prople are allways courteous and willing to help. More

by HITMANJA177

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Cannon, Tom Floystrop

May 08, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (770) 872-0884.