Ed Hayes | Page 20

Very pleased and impressed by salesman Eddie Hayes. Very patient and understanding after I said I didn’t want to be rushed or upsold. Very thorough in explaining the cars features. I purchased 2022 hig Very patient and understanding after I said I didn’t want to be rushed or upsold. Very thorough in explaining the cars features. I purchased 2022 highlander. I would definitely use Ed again for future purchases. Car was ready on time and after explaining features Ed gave me 20 minutes alone in vehicle to review everything and came back to answer my questions. More

Report | Print

Ed was very easy to deal with and I felt he was fair and honest. He also helped me after the sale. I came in after 4:00 and took delivery the same evening. I was a little tired after working all day but honest. He also helped me after the sale. I came in after 4:00 and took delivery the same evening. I was a little tired after working all day but Ed hung in there with me and we got it done. In the end I preferred not having to come back again except for the sticker. The dealership folks were polite and Joe Foy was professional and I felt like I got a good rate on the financing. More

Report | Print

This was the fourth Toyota Dealership that I visited looking for a specific Pre-Owned Toyota Avalon. I called the dealership and spoke with Bob who was very helpful over the phone. He said that the sp looking for a specific Pre-Owned Toyota Avalon. I called the dealership and spoke with Bob who was very helpful over the phone. He said that the specific car I was looking for was there and I asked if it had any damage and he said he would check in the basement. Bob called me back within a few minutes and gave me the information about the car. I was an hours drive away and headed to Toyota of Braintree hoping that this was the vehicle I had been searching for. I visited the dealership on a Saturday afternoon and it was very busy. I stood at the desk for a very long time waiting for someone to greet me. Ed Hayes saw me standing there from his work area and he was working with another customer. He was attentive, helpful and friendly throughout the car buying experience. Ed was genuine in his approach to giving me all the details of the vehicle. He pointed out the imperfections immediately which I very much appreciated (having seen 5 of the same vehicle on the same day at other Toyota dealerships). The price was fair for the vehicle and we made the deal within a few minutes after test driving it. Ed got into the vehicle and showed me all the features (I stood outside the vehicle while he did this). He committed to fixing some of the body damage and I was satisfied with the terms. I liked working with Ed. He did not lay on the thick sales pitch that I do not like to hear (and got from four other dealers). I would recommend Ed and Bob to my friends and appreciate working with Toyota of Braintree. Thank you for a pleasant car buying experience! More

Report | Print

Highly recommend this dealership. They were extremely nice, not pushy, respectful, and went out of their way to make buying a car from them a great experience. Ed Hayes was so helpful during and after. G nice, not pushy, respectful, and went out of their way to make buying a car from them a great experience. Ed Hayes was so helpful during and after. George Seaf was great too. We will definitely go back to buy our next Toyota. Can’t say enough good things about them. More

Report | Print

I just bought a car, a new Toyota.Ed Hayes and Joey Foy helped me. They were super knowledgeable and super helpful. Thank you both. Five stars! helped me. They were super knowledgeable and super helpful. Thank you both. Five stars! More

Report | Print

Five star rating for Ed Hayes of Toyota of Braintree. Very personable and friendly... helpful in every way. Make the purchase of a new Prius an enjoyable and easy process. Thanks, Ed! Very personable and friendly... helpful in every way. Make the purchase of a new Prius an enjoyable and easy process. Thanks, Ed! More

Report | Print

After purchasing my brand new Tacoma on a Saturday through Ed Hayes (good guy) , I came back on Monday for pick up, and wouldn’t you know there is a giant scratch going across the bed side flare. Luck through Ed Hayes (good guy) , I came back on Monday for pick up, and wouldn’t you know there is a giant scratch going across the bed side flare. Luckily I found it before leaving the lot, otherwise I would of owned it. Ed has no idea about it, apologized, and said they would replace it. Two weeks go by and the new part is finally in. Now I have to drive back to Braintree for a repair that shouldn’t even be necessary. I was told it would be about an hour to replace. I work As an auto body technician, so I understand an hour is a fair amount of time. Well it took them about 4 hours for the repair. I speak with Ed about being compensated for my time. I asked for 3 oil changes for future use. Seeing how this should of never of happened, no one owned up to the damage, etc. This is when Bob steps in, telling me, “so is an oil change gonna make you feel better?” As he writes down “owes one oil change” on a business card and hands it to me. I said I wanted 3, he tells me no. As if the money is coming out of his pocket? I don’t understand why he has turned this into a negotiation? They goofed and need to make it right. He tells me they just can’t be handing these out to everybody. Your right, you should only give them to people you accidentally screwed over. He insists stuff happens. Really? How often do you guys damage vehicles and hide it from the customers? At this point he keeps asking, “so are we happy with this or what?” I keep saying no and that this is unacceptable. He tells me that’s all he’s gonna do so I could take it or leave it. Furious at this point, I had to step walk away, knowing that all I can do now Is write my reviews and call Toyota and explain to them directly how condescending, smug, and arrogant Bob is. All because I asked to be compensated for their mess up. Trying to make me feel like I was the one in the wrong. More

Report | Print

Easy Experience Was in the market for a used Tacoma. Reached out and visited a number of dealerships in the area. Braintree happened to have the exact model I was l Was in the market for a used Tacoma. Reached out and visited a number of dealerships in the area. Braintree happened to have the exact model I was looking for. From the internet interaction, to working with my salesman Ed, and my finance guy Brian, it was a very easy no pressure experience. I will be returning when my wife's lease is up in the Fall. More

Report | Print

Everyone was friendly, fast and efficient. Ed and Don were great and had me in and out with a new car in around 2 hours. were great and had me in and out with a new car in around 2 hours. More

Report | Print

New Rav4 First new car I ever purchased. Ed listened to what I wanted and delivered. He also helped me set up WiFi features on the new car. Service was excell First new car I ever purchased. Ed listened to what I wanted and delivered. He also helped me set up WiFi features on the new car. Service was excellent and fast. More

Report | Print