Ed Rubenfeld
Ed Rubenfeld at Lexus of North Miami

Ed Rubenfeld | Page 17

Service Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.6
356 Reviews

Employee Video

4.6

356 Reviews

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356 Reviews of Ed Rubenfeld

June 19, 2025

Dealership Rating
Employee Rating

Lexus of North Miami is where my car drives me when she knows she needs a little tender loving care. We received nothing but great service and great honesty, I'm, on my 3rd Lexus since 2003 still driving More

by dixonlazette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Jun 20, 2025

Lexus of North Miami responded

It's wonderful to hear that your Lexus continues to bring you back for the exceptional service at Lexus of North Miami, Dixon! We appreciate your loyalty and are delighted you're enjoying driving such a fantastic car. Thanks for sharing this feedback with us!

June 16, 2025

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Came for an oil change and a tire rotation, - was a great service, fast and easy More

by ISANABABCHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Jun 16, 2025

Lexus of North Miami responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Lexus of North Miami Team

June 16, 2025

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Employee Rating

We would like to thank the driver of Lexus Roadside assistance and your representative Demetri Melikos More

by Ilyash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Jun 16, 2025

Lexus of North Miami responded

Ilyash, thank you for recognizing our team at Lexus of North Miami! We're glad to hear that Demetri and the roadside assistance driver provided excellent service. Safe travels ahead!

June 15, 2025

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Thank you Luis for being professional and acknowledging your customers time. Luis was ready when I arrived and my waiting time for the car service to be complete was less than hr. More

by maria
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani, Luis Portillo

Jun 16, 2025

Lexus of North Miami responded

Maria, we're delighted to hear that Luis provided you with efficient and professional service at Lexus of North Miami. Thank you for sharing your experience!

June 14, 2025

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The service was wonderful and since I was sick, I appreciated that very much. As always. More

by sandyedelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Jun 16, 2025

Lexus of North Miami responded

We can't thank you enough for your support of Lexus of North Miami. We hope to see you again down the road, Sandy!

June 12, 2025

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Exceptional Service. Couldn’t be more helpful I wouldn’t go anywhere else. Diana Niels More

by London213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Jun 12, 2025

Lexus of North Miami responded

Thank you for reviewing Lexus of North Miami!

June 11, 2025

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Employee Rating

I’m please to choose Lexus of n Miami,every thing went well for me and family.Thanks More

by iabnice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani, Andrew Verneuil

Jun 11, 2025

Lexus of North Miami responded

Iabnice, thank you for the great review. We look forward to seeing you again at Lexus of North Miami!

June 09, 2025

Dealership Rating
Employee Rating

Came in to have the driver’s side front tire replaced. I reiterated this to the service advisor twice. The paperwork says replace driver’s side front tire. They replaced the driver’s side rear tire!! I More

by Wsbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Vellon

Jun 10, 2025

Lexus of North Miami responded

I apologize for the mix-up with your tire replacement and any inconvenience this has caused. We aim to address such issues promptly and without further hassle for you. Please reach out at your earliest convenience so we can resolve this matter swiftly. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

Jun 10, 2025

Wsbeck responded

You have already done “the absolute right thing.” I appreciate the value you bring to the dealership and will be back for future services. Thank you Ed!

June 03, 2025

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Employee Rating

I went for a tint install on the windows of a brand new 2025 vehicle, when i received my car back, there were several scratches on the car. There seems to be no quality assurance or checks to verify the ca More

by PDSJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Lexus of North Miami responded

It's disappointing to hear about the condition of your vehicle after the tint installation. We strive for high standards and it seems we fell short in this instance, but I'm glad our service manager was able to address your concerns promptly. Your feedback is valuable as it helps us improve our processes and prevent similar issues in the future. If you have any further questions or need assistance, please feel free to reach out anytime. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

June 03, 2025

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Employee Rating

Dishonest. My Lexus went in drivable and could not leave drivable. They made it so the tire that we drove in on was no longer operable. They then tried to sel More

by Brownkids4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Rahmani

Jun 03, 2025

Lexus of North Miami responded

It's concerning to hear about your experience with our service center. We strive for transparency and fairness, so it's disappointing you were left feeling otherwise. I would like the opportunity to address these issues directly and ensure a resolution is reached. Please feel free to reach out at your convenience. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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