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Ed Rubenfeld
Ed Rubenfeld | Page 16
Service Manager
Lexus of North Miami
14100 Biscayne Blvd
North Miami, FL 33181
384 Reviews
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384 Reviews
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384 Reviews of Ed Rubenfeld
August 24, 2025
Barry service was great, staff is very friendly even the delivery driver and service advisor. This is why I keep coming back to Lexus. I will never buy another car that’s not a Lexus delivery driver and service advisor. This is why I keep coming back to Lexus. I will never buy another car that’s not a Lexus More
by WALLY166
Verified CustomerOther Employees Tagged: Bobby Rahmani
August 09, 2025
Bobby is always personable and professional. I waited for my car to be serviced in the waiting area and once it was done, Bobby called and said, "you're car is ready." I waited for my car to be serviced in the waiting area and once it was done, Bobby called and said, "you're car is ready." More
by mrwheeler30
Other Employees Tagged: Bobby Rahmani
August 07, 2025
Review: I left Lexus of North Miami feeling deeply disrespected, financially burdened, and—frankly—taken advantage of as a woman. My experience began on May 21, when I brought my vehicle in due to disrespected, financially burdened, and—frankly—taken advantage of as a woman. My experience began on May 21, when I brought my vehicle in due to a warning light. What followed was a string of inconsistent, implausible explanations and a total lack of professionalism from the service team. First, I was told that my car had been tampered with or broken into, with no concrete evidence to support the claim. Then the story shifted—I was told the damage may have come from driving through a puddle, another absurd theory that was never substantiated. Despite my repeated efforts to get clarity, my car sat at the dealership for over two months, during which I was left without a vehicle and with no consistent updates. Then came the most shocking part: I was told my engine was I needed to be replace my engine—a job quoted at $10,000. I filed a claim with my major insurance company, who denied it not once but twice, relying in part on the dealership’s vague and unsupported diagnosis. I was devastated—emotionally and financially. The service staff showed little to no empathy, offered no real explanations, and treated me with condescension and indifference throughout the ordeal. As a paying customer—and as a woman—it felt like I was being dismissed, manipulated, and taken advantage of at every turn. Then, nearly two months later, The car was miraculously "fixed" with just a can of oil. After being told I needed a new engine, I was suddenly expected to accept that the issue was resolved by simply topping off fluids—with no apology, no acknowledgment of the stress and financial strain caused, and no accountability for the completely inaccurate diagnosis. Lexus as a brand is supposed to represent quality and trust. Sadly, this dealership failed to uphold either. I hope this review serves as a warning to others and a call for Lexus of North Miami to reevaluate its standards—both in how it treats its customers and how it trains its staff. More
by mindirothkopf
Other Employees Tagged: Bobby Rahmani
August 03, 2025
My experience at Lexus was fantastic, from the receptionist answering the phone to my new service manager. I truly appreciate Lexus of North Miami. receptionist answering the phone to my new service manager. I truly appreciate Lexus of North Miami. More
by jjackson34
Other Employees Tagged: Bobby Rahmani
August 02, 2025
First class service all repairs were completed to satisfaction. My service advisor was Kayla T. She was awesome! satisfaction. My service advisor was Kayla T. She was awesome! More
by Josephkozak
Other Employees Tagged: Alfred Utset, Amauri Rosario, Mona Green , Bobby Rahmani, Luis Portillo
