Ed Rubenfeld

Came in to have the driver’s side front tire replaced. I reiterated this to the service advisor twice. The paperwork says replace driver’s side front tire. They replaced the driver’s side rear tire!! I I reiterated this to the service advisor twice. The paperwork says replace driver’s side front tire. They replaced the driver’s side rear tire!! I am now trying to reach someone by phone for them to correct their mistake with no inconvenience to me. Waiting… More

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I went for a tint install on the windows of a brand new 2025 vehicle, when i received my car back, there were several scratches on the car. There seems to be no quality assurance or checks to verify the ca 2025 vehicle, when i received my car back, there were several scratches on the car. There seems to be no quality assurance or checks to verify the car was being returned the same way as it arrived. In addition, there was dirt and what appeared to be either bird xxxxxxxxx or sap from trees , don't know which, the car was dirty with dust and not dried properly. a rag and a check would have prevented this from happening. When this was brought to the attention of the service manager it was all taken care of but there should be some preventive measures in place for it to not happen again. Look forward to getting my car serviced at Lexus of North Miami for redemption. More

by PDSJM Verified Customer Verified Customer

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Dishonest. My Lexus went in drivable and could not leave drivable. They made it so the tire that we drove in on was no longer operable. They then tried to sel My Lexus went in drivable and could not leave drivable. They made it so the tire that we drove in on was no longer operable. They then tried to sell tires that Firestone had for $800 to us for $1200. wr had to put on the 80 mile spare and drove out to Firestone. There were other items we wanted them to check, I sent my daughter… it appears sexist as they tried to charge her $150 each time they would assess any concern. Air bag light—$150, brakes $150 times 4. Sent my son in law and they changed their tune. I have bought and have had over 6 Lexus cars over the country and this is by far NOT A TRUE REPRESENTATIVE LEXUS DEALERSHIP/ SERVICE CENTER. More

by Brownkids4 Verified Customer Verified Customer

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Great service was in and out rep let me know if all other pending maintenance pending maintenance More

by nat852323 Verified Customer Verified Customer

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This was my first time taking my vehicle in for maintenance. My service writer Luis explained everything they were going to do for my vehicle. I had asked him several questions regarding next ser maintenance. My service writer Luis explained everything they were going to do for my vehicle. I had asked him several questions regarding next service schedule and which octane to use for my RX 350. Luis was very knowledgeable, courteous and my vehicle was ready within the time he told me. More

by lorrainelaguna20@gmail.com Verified Customer Verified Customer

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They dont wash ur car after they service you but other then that they good then that they good More

by Roxsane_salazar94 Verified Customer Verified Customer

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Bobby has always been the most helpful agent I've ever had the pleasure to deal with. And the food in the cafe was spectacular. had the pleasure to deal with. And the food in the cafe was spectacular. More

by PASTEWSKI Verified Customer Verified Customer

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Service was excellent as usual always reliable upfront and reliable I don’t hesitate returning and reliable I don’t hesitate returning More

by BVLEGASPI Verified Customer Verified Customer

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Excellent service all the way around. Very helpful in every aspect. I wouldn't hesitate coming back again. Very helpful in every aspect. I wouldn't hesitate coming back again. More

by agr1014 Verified Customer Verified Customer

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I had a wonderful service experience with this dealership, especially with Ed, Jonathan and Martin. Everything was so convenient and everyone I spoke to was incredibly helpful and friendly. dealership, especially with Ed, Jonathan and Martin. Everything was so convenient and everyone I spoke to was incredibly helpful and friendly. More

by jzb1234 Verified Customer Verified Customer

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